酒店回复: Thank you for your feedback. We are glad to hear you found the room large and quiet. We apologize for the inconvenience caused by the cracked toilet seat. Your comfort is important to us, and we will address this issue promptly. We appreciate your input and hope to provide a better experience during your next stay.

酒店回复: We apologize for the experience you had during your stay. We are please address them to our Guest Services team.Feel free to reach out to us at 713-774-7707, as we would be delighted to offer assistance.

酒店回复: Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! And if you need further assistance, please don't hesitate to contact our front desk, guest services.

酒店回复: We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously, and I’d like to address your concerns promptly. Could you please call our front desk at your earliest convenience? Our team is committed to resolving any issues you encountered, and we want to ensure your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you.

酒店回复: Thank you for sharing your feedback. Our team was ready to assist you, but unfortunately, you were unable to provide the necessary security deposit at the time of check-in, which is a standard procedure for all guests. As a result, we were unable to proceed with your stay. We take pride in maintaining the property and creating a welcoming environment, and we hope that if you return, we can better accommodate you.

酒店回复: Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations. We would like to address some of the concerns you raised in your review.Firstly, our policies, including the 100 deposit, are clearly stated at the time of booking to ensure transparency. We apologize if this was not communicated effectively to you. To add, front desk even showed you in your phone so you would be satisfied!We value the diverse backgrounds of our front desk team, and their commitment to providing excellent service is unwavering, regardless of their origins. It's worth noting that our staff tried to assist you, even after multiple attempts with your credit cards were declined.Regarding the room conditions, we strive to maintain high standards and apologize if we missed the mark during your stay. Our team is always available to address any issues promptly, had we been informed during your visit, which was obviously not the case here. Sometimes, there may be instances where quarters for laundry might not be available immediately, but we do our best to accommodate all guests’ needs.Let's keep the focus on resolving the issues in a constructive manner while maintaining a professional and respectful tone.

酒店回复: Thank you for your feedback. We regret that the room was not serviced during your stay. Please be advised that housekeeping is provided upon request, and guests are kindly asked to notify the front desk if they require room cleaning. We value your input and hope to enhance your experience in the future.