酒店回复: Hi Juwan,I’m truly sorry to hear about the disappointing experience you had during your stay. The condition you described and the lack of proper room service are concerning, and we sincerely apologize. Your feedback is taken very seriously, and we will address these issues immediately to ensure better care and cleanliness moving forward. Thank you for bringing this to our attention.
酒店回复: Hi Dianne,I'm truly sorry to hear about your disappointing experience, and I appreciate you taking the time to share your feedback. I apologize for the delay in your check-in, the lack of proper bedding and towels, and the other issues you encountered. This is certainly not the experience we want to provide our guests, and I will be addressing these concerns with our team immediately. We take your comments seriously and will work hard to ensure this does not happen again. I hope you’ll give us the opportunity to improve your experience in the future.
酒店回复: Hi Xiaomei,We sincerely apologize for the unacceptable experience you encountered. A clean and comfortable environment is our priority, and we deeply regret that this was not your experience. We will be addressing this matter with our team to ensure improvements are made. If there’s anything we can do to assist further, please don’t hesitate to reach out to the hotel.
酒店回复: Dear Guest,Thank you for sharing your experience. We will pass your concerns along to management regarding the room conditions, as maintenance and cleanliness are top priorities for us. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope for the opportunity to improve and provide a better stay in the future.
1.0分
商务出差
原文
翻译提供方：Google
这个地方闻起来很潮湿，有蟑螂，而且看起来很脏。
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酒店回复: Dear Daniela,Thank you for your feedback. We're genuinely sorry to hear about your experience with cleanliness and pests. Your concerns are important to us, and we will address these issues to ensure a better environment for all our guests. Thank you for bringing this to our attention.
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其他
原文
翻译提供方：Google
不会再住在这里
最糟糕的一次住宿，隔壁开派对，从午夜到我离开时的凌晨 3 点
热水很少
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酒店回复: Hi Christopher,We apologize for the noise disturbance and the hot water concerns, as this is certainly not the experience we aim to provide. For any concerns in the future, we recommend reaching out to the front desk right away, as we’re always happy to assist and resolve any issues promptly. We take your feedback seriously and will address these matters to ensure a more peaceful and comfortable environment for our future guests. We hope to have the opportunity to improve your stay next time.
1.0分
其他
原文
翻译提供方：Google
设施很糟糕
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酒店回复: Hi Pedro,We are sorry to hear that our facilities did not meet your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide so we can address any concerns. We hope to serve you with an improved stay in the future.
办理入住/退房的办公室只是一个街边小窗口。我们一打开房间门，一股可怕的霉味就扑面而来，这股味道弥漫了我们所有的衣物和箱包。我们花了整整一个星期才把箱包散味！我们的房间在二楼，酒店没有电梯，所以我们不得不来来回回好几趟，才把行李从车上搬到房间。如果你打算住这里，一定要轻装上阵！浴室里只有两条浴巾，而且叠得很随意，让人感觉像是用过的。房间里没有电话联系前台，我只好下楼去办公室要洗脸巾。女服务员最终把洗脸巾送到了我们房间，但她表现出很不情愿，觉得是多跑了一趟！厨房里的咖啡机没法用，很多部件都缺失了。他们只提供了一个泡沫杯。第二天早上，我们在床上发现了一只虫子。我丈夫胸口被咬了。这只虫子大到不可能是臭虫——我一开始进房间的时候就检查过了。床单脏兮兮的，还有污渍和几个破洞。不用说，我们再也不会住那里了！！！
太糟糕了，浴缸看起来糟透了，到处都是污渍，看起来根本没怎么保养，也看不出他们真的在乎。我住的四天里，客房服务只来过一次。房间几乎没怎么打扫过，根本就不像个房间。而且我住的第一个房间看起来就像有人住一样，根本不知道谁住在哪个房间里。我们立刻就换了房间。
最糟糕的住宿体验
这是最糟糕的地方。我们下午 3 点到达，下午 2 点办理入住手续，不得不等了一个小时才有房间。床上没有枕头，沙发床也没有额外的床罩，所以 5 个人睡在 2 张没有枕头的床上，只有 2 条毛巾 1 条面巾。整晚都有大量**味。位置不好，住宿环境不好。请不要向其他人推荐这个地方
我们一打开房门，就看到套房内（卧室和客厅）有好几只蟑螂在跑来跑去。我们立即回到前台取消预订。我们还联系了*******要求退款。*******告诉我们，店员承认了此事，但酒店经理拒绝退款。
由于“新冠疫情”，大堂关闭。不得不通过窗户与工作人员打交道。现在是 2025 年 2 月。房间状况不佳（地砖破裂、灯具缺失、百叶窗损坏、墙壁上有污渍、家具上的层压板条缺失、床单有污渍）。
这个地方闻起来很潮湿，有蟑螂，而且看起来很脏。
不会再住在这里
最糟糕的一次住宿，隔壁开派对，从午夜到我离开时的凌晨 3 点
热水很少
设施很糟糕
不要留在这里。没有抱太大期望，但这个地方比照片更糟糕。房间很脏而且气味难闻。
这里的经理非常友善并且非常乐于助人。