酒店回复: Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand your frustration regarding the unexpected charges, and we will investigate this matter further to ensure clearer communication and better transparency moving forward. We also deeply regret the maintenance concerns and the disruption caused by our housekeeping team. Your feedback is invaluable, and we will address these issues with our staff to ensure a more consistent and pleasant experience for future guests. We hope you will reconsider and give us another chance to provide a much better stay.Sincerely,Hotel Management
1.0分
其他
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Manager
The problem I had was with manager checking in he started trying to over talk me and I had to stop it I can tell he doesn't respect people that looks like me the rest of the staff was very professional
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酒店回复: Dear Jack, Thank you for sharing your experience. We sincerely apologize for the interaction you had during check-in, as it does not reflect the respectful and welcoming environment we strive to provide. We are grateful for your recognition of our staff’s professionalism, and we deeply regret that your experience with the manager impacted your stay. Your feedback is taken seriously and will help our team ensure that all guests are treated with courtesy and respect at every point of service. We hope you might consider giving us another opportunity in the future, where we aim to provide an entirely positive and comfortable experience from arrival to departure.Sincerely,Hotel Management
5.0分
其他
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Still my favorite of all times because of the staff mostly Jorge, Faith, Roiti, Precious & the cleaning staff to. I’m in west Africa now stay at a hotel on the ocean it’s nice but extended stay Kent still number 1 for me..
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酒店回复: Dear Mansa,It is truly wonderful to hear that our team left such a lasting impression on you. Your thoughtful words about Jorge, Faith, Roiti, Precious, and our housekeeping staff mean a great deal to us. Knowing that you still hold your stay with us in such high regard, even from afar, is deeply appreciated. Thank you for your continued loyalty to Extended Stay America—we look forward to welcoming you back soonSincerely,Hotel Management
5.0分
其他
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Still my favorite of all times because of the staff mostly Jorge, Faith, Roiti, Precious & the cleaning staff too. Washing and drying machine, huge parking lot full kitchen. 😁
5.0分
其他
The front desk staff and manager are very professional and welcoming, full kitchen and washing and drying room excellent for travers.
5.0分
其他
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Jorge, Faith, Roiti & Precious make the stay like a home away from home and they are so professional. Very clean hotel. I wish the breakfast included fruit and Juice but that would be adding perfection to a perfect place.
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酒店回复: Dear Mansa,It’s wonderful to hear how much Jorge, Faith, Roiti, and Precious made your stay feel so welcoming. Our team at Extended Stay America will be thrilled to know that they created such a positive impact. We are also glad you found the property well cared for and comfortable. Your suggestion regarding breakfast offerings is greatly appreciated, and feedback like yours helps us identify ways to enhance the guest experience. We truly value your kind words and look forward to the opportunity to host you again soon for another enjoyable and memorable visit.Sincerely,Hotel Management
5.0分
其他
This location has so many positives but the most is the staff Jorge, Faith, ROITI and Precious absolutely amazing
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酒店回复: Dear Mansa,Thank you for sharing such wonderful feedback! We are thrilled to hear that our team, including Jorge, Faith, Roiti, and Precious, made your stay so enjoyable. It is always our goal to provide warm, attentive service that makes guests feel at home. We appreciate you choosing Extended Stay America and hope to welcome you back soon for another comfortable and memorable visit!Sincerely,Hotel Management
不错的地方
非常好
一分价钱一分货
前门在特定时间后上锁很麻烦，不得不走侧门。停车场脏乱不堪，到处都是垃圾。我们坐在床上时床会滑落，床底下需要垫点东西才不会滑落。我们有小厨房，但没有锅碗瓢盆，无法使用厨房。只有两个垃圾桶，一个在浴室里，另一个在水槽下面，我们必须把它拉出来。我不敢用行李架，因为它只是墙上的一个金属丝架子。插座不够，无法给我们的行李充电。幸好我们带了自带的充电桩。
我不喜欢他们这种“我帮你，你帮我”的政策。他们免除了宠物费，但在我离开时却要我支付所有免除费用的押金，这让我家人没有足够的资金继续住宿。尤其是在我花了 800 多美元在 Extended Stay 酒店之后。有一天，我们通过 ******* 续房，费用是 96 美元，酒店员工额外向我们收取了 70 美元，分三次收取，理由是上一位员工忘了收宠物费，但我们入住时却免除了宠物费。这太荒谬了。灯没有灯罩，门锁不上，服务员在你离开后进入你的房间，电梯快要撞坏了，而且有霉味。绝对不会再住 Kent Extended Stay 酒店了。Tukwila 和 southcenter 的位置要好得多，工作人员热情友好，清洁度、便利设施和整体体验都更好。
Manager
The problem I had was with manager checking in he started trying to over talk me and I had to stop it I can tell he doesn't respect people that looks like me the rest of the staff was very professional
Still my favorite of all times because of the staff mostly Jorge, Faith, Roiti, Precious & the cleaning staff to. I’m in west Africa now stay at a hotel on the ocean it’s nice but extended stay Kent still number 1 for me..
Still my favorite of all times because of the staff mostly Jorge, Faith, Roiti, Precious & the cleaning staff too. Washing and drying machine, huge parking lot full kitchen. 😁
The front desk staff and manager are very professional and welcoming, full kitchen and washing and drying room excellent for travers.
Jorge, Faith, Roiti & Precious make the stay like a home away from home and they are so professional. Very clean hotel. I wish the breakfast included fruit and Juice but that would be adding perfection to a perfect place.
This location has so many positives but the most is the staff Jorge, Faith, ROITI and Precious absolutely amazing