酒店回复: Dear Steven, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

酒店回复: Dear Frank, We appreciate you taking the time to share your experience with us. We're glad to hear the room met expectations in terms of cleanliness and basic amenities. However, we apologize for the lack of cookware and dinnerware you were looking for in the room. These essentials are kept at the front desk to ensure cleanliness. We regret that this was not informed to you at the check-in. Your feedback has been shared with our front desk team, allowing us to review our inventory going forward. Thank you again for your help in improving our services. We hope to welcome you back with a more complete and convenient experience next time.Sincerely,Hotel Management

酒店回复: Dear Kevin, Thank you for sharing your feedback and for recognizing the kindness of our staff we’re pleased they made a positive impression during your stay. We do apologize for the inconvenience caused by the lack of an ice machine and wake-up call service, as well as the condition of the drywall in your room. Your comments have been shared with our maintenance and front desk teams to ensure these concerns are addressed promptly. Guest comfort and satisfaction are important to us, and your input helps guide our improvements. We appreciate your stay and look forward to welcoming you back for a better experience.Sincerely,Hotel Management

酒店回复: Dear Paulino, We are sorry our complimentary breakfast did not meet your expectations. Your comments regarding the offerings are important to us, as we are always looking for ways to enhance our guest experience. We appreciate the opportunity to know how we can improve our breakfast selections. Feedback like yours is crucial for us to understand what would contribute to a satisfactory dining experience for all our guests. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to Tacoma.Sincerely,Hotel Management

酒店回复: Dear Sarah, We are thrilled to hear that you had such a wonderful experience at Extended Stay America and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We have also noted your compliments for our amazing team and will pass them on with joy. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Management

酒店回复: Dear Guest,We’re sorry your experience did not reflect the standards we aim to maintain. A well-kept environment, attentive service, and a reliable maintenance response are all essential to a positive stay, and we regret that we fell short in key areas during your visit. Your comments will be shared with the appropriate team so that attention can be given where needed. We appreciate the opportunity to host and are committed to making improvements that reflect the level of care our guests deserve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management

酒店回复: Dear Mario,We’re truly sorry that your experience didn’t meet your expectations. We understand how disappointing it can be when both the property design and service fall short of what you were hoping for. We take your feedback seriously and will address it with our team to make necessary improvements. Our goal is to provide a comfortable and welcoming experience for all of our guests. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your kind remarks about the overall cleanliness and value of your stay. We sincerely apologize for the unpleasant odor you experienced in your room and understand how it affected your visit. Your observations are important to us, and we are taking steps to address such concerns to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that is fully comfortable, refreshed, and reflective of the high standards we aim to maintain.Sincerely,Hotel Management