酒店回复: Thank you very much for your wonderful rating and for taking the time to share such detailed feedback about your stay with us!!We are delighted to read that you enjoyed the size of your room, the street view, and our relatively new facilities. It is especially rewarding to know that our service stood out for you, we'll share your kind words with our team.Thank you as well for your comments about breakfast, your feedback is truly valuable and will be shared with our team as we continuously look for ways to enhance the guest experience.We hope to have the pleasure of welcoming you back again very soon!RegardsRaulHotel Indigo Barcelona - Plaza Catalunya Team

酒店回复: Thank you very much for your great rating and for taking the time to share your detailed feedback!We are pleased that you appreciated our very central location and the convenience of having restaurants and supermarkets nearby. It is also lovely to know you enjoyed the breakfast selection, including the rice options.A special thank you for sharing the photos of our indoor patio garden, our courtyard is a relaxing space in the heart of the city, so it is wonderful to see guests enjoying and capturing it.We also value your constructive comments regarding the room size, check-out time, and elevator speed. Your feedback is important to us and helps us continue improving the guest experience.We hope to have the pleasure of welcoming you again to Hotel Indigo Barcelona - Plaza Catalunya in the near future!RegardsRaulHotel Indigo Barcelona - Plaza Catalunya Team

酒店回复: Thank you for taking the time to share your feedback.Please accept our sincere apologies for the inconveniences caused, this is certainly not the level of service or comfort we strive to provide, and we are truly sorry that your experience did not meet expectations.Your comments have been shared with the relevant departments and management team so that these matters can be carefully reviewed and addressed immediately. We take feedback like yours very seriously, as it helps us improve both our facilities and our service standards.We genuinely regret the inconvenience caused and hope you might consider giving us another opportunity in the future to provide you with the experience you deserved at Hotel Indigo Barcelona - Plaza Catalunya.RegardsRaulHotel Indigo Team

酒店回复: Thank you very much for taking the time to share your detailed feedback.We’re glad to hear that you enjoyed our central location and found the transport connections convenient, as well as the nearby attractions and amenities. It’s also great to know that our team could assist you with an extra blanket and that you appreciated the complimentary water at the entrance.Your comments have been shared with the relevant teams so we can review and improve these aspects.We truly value your feedback, as it helps us continue enhancing our guests’ experiences, and we hope to have the opportunity to welcome you back in the future!RegardsRaulHotel Indigo Barcelona - Plaza Catalunya Team