The room smelled like they swept it with pee in some areas. The 500 number number you are suppossed to call is never answered. The fact it doesn't have front desk all time is terrible. Staying away from it as much as I can.
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酒店回复: Dear Edsel, We’re very sorry to hear about the unpleasant experience you had during your stay. We regret that the condition of your room and the difficulty in reaching our team caused frustration. Your comments have been shared with the appropriate teams to ensure prompt attention to cleanliness and communication concerns. We understand how disappointing this must have been and appreciate your feedback, as it helps us improve. We hope you will allow us the opportunity to welcome you back in the future for a more seamless and comfortable visit.Sincerely,Hotel Management
3.0分
其他
Staff was courteous and check in was easy. Room could have been cleaned better.
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酒店回复: Dear Guest, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with the warm hospitality that our team delivers. They will be delighted to hear your kind words. However, we would like to apologize for any housekeeping oversights you may have encountered in your room. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional accommodations.Sincerely,Hotel Management
1.0分
家庭亲子
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My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!
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酒店回复: Dear Jacqueline, Thank you for updating your thoughts. We regret that your interactions with our team did not feel genuine and left you with such disappointment. It is never our intention for a guest to feel misled, and we take your feedback seriously as it highlights the importance of authentic care and professionalism at all times. We apologize for the unfavorable impression this created and appreciate you bringing it to our attention.Sincerely,Hotel Management
5.0分
其他
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first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.
1.0分
商务出差
DO NOT STAY HERE! DON’T DO IT!!! By far the dirtiest place I’ve ever been to. Did not feel safe staying. I left immediately!!
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酒店回复: Dear Sara, Thank you for sharing your feedback. We regret that your experience fell short of the high standards we strive to maintain. A clean and secure environment is essential to us, and your comments have been taken seriously as we work on enhancing the guest experience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
5.0分
情侣出游
Me and fiancé enjoyed our lil getaway and will be back soon
1.0分
其他
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UNACCEPTABLE
Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.
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酒店回复: Dear Guest,We're sorry for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to be unable to check in after making a reservation. While our team does their best to assist every guest, arrivals outside standard hours can affect staff availability and response time. We will address the matter with our team to ensure better communication and responsiveness moving forward. Your experience matters to us, and we appreciate the opportunity to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
3.0分
其他
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The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on ******* so now i have to get a new card she copied my credit card information
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酒店回复: Dear Guest,We're very sorry for how this situation was handled and understand how distressing it must have been, especially given your concerns about your card. We take any claims of mishandled information seriously. We follow strict security protocols to safeguard all transactions, and our team is trained to manage reservations made through third-party platforms with care and professionalism. We regret the confusion during your stay and will take the necessary steps to review the matter internally, ensuring we provide clarity and support moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
我没有留下来，他们却向我收费
一切都很好，根据小额预算，你得到了你所付出的。
非常好
The room smelled like they swept it with pee in some areas. The 500 number number you are suppossed to call is never answered. The fact it doesn't have front desk all time is terrible. Staying away from it as much as I can.
Staff was courteous and check in was easy. Room could have been cleaned better.
My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!
first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.
DO NOT STAY HERE! DON’T DO IT!!! By far the dirtiest place I’ve ever been to. Did not feel safe staying. I left immediately!!
Me and fiancé enjoyed our lil getaway and will be back soon
UNACCEPTABLE
Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.
The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on ******* so now i have to get a new card she copied my credit card information