酒店回复: Dear LoveTravel712610, Thank you for your feedback regarding your stay with us. We appreciate knowing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience your husband experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future. Sincerely, Hotel Management
1.0分
其他
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Booked this hotel because it was close to the business I had appointments at for 2 days. Offered Grab-n-Go breakfast, vending machines and coffee in the common areas. Also said fully equipped kitchen which was great since it was just me and my dog. Cooking for us and saving money instead of eating out. I called the hotel a week in advance to let them know I’m bringing my dog and requested a room on ground floor for ease of taking my dog outside to potty. I arrive to hear no rooms are available on ground floor. Bummer. We get to our room 203 and unpack. No cook wear, dinner wear, a tiny bar of soap and 2 towels. Sign on counter offered cook wear $39, dinnerware for 1 $19. Went to heat water in microwave, nasty and rusty. No coffee maker and none offered in common areas and no vending machines. Breakfast no longer at this location. Bed very broken down and uncomfortable. If you book here bring all cooking supplies, all shampoo, tissues, hand towels, water because there isn’t any available on site. So disappointed!!
2.0分
家庭亲子
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The room smelled like they swept it with pee in some areas. The 500 number number you are suppossed to call is never answered. The fact it doesn't have front desk all time is terrible. Staying away from it as much as I can.
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酒店回复: Dear Edsel, We’re very sorry to hear about the unpleasant experience you had during your stay. We regret that the condition of your room and the difficulty in reaching our team caused frustration. Your comments have been shared with the appropriate teams to ensure prompt attention to cleanliness and communication concerns. We understand how disappointing this must have been and appreciate your feedback, as it helps us improve. We hope you will allow us the opportunity to welcome you back in the future for a more seamless and comfortable visit.Sincerely,Hotel Management
3.0分
其他
Staff was courteous and check in was easy. Room could have been cleaned better.
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酒店回复: Dear Guest, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with the warm hospitality that our team delivers. They will be delighted to hear your kind words. However, we would like to apologize for any housekeeping oversights you may have encountered in your room. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional accommodations.Sincerely,Hotel Management
1.0分
家庭亲子
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My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!
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酒店回复: Dear Jacqueline, Thank you for updating your thoughts. We regret that your interactions with our team did not feel genuine and left you with such disappointment. It is never our intention for a guest to feel misled, and we take your feedback seriously as it highlights the importance of authentic care and professionalism at all times. We apologize for the unfavorable impression this created and appreciate you bringing it to our attention.Sincerely,Hotel Management
5.0分
其他
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first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.
5.0分
其他
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The room was very clean and the staff is always friendly. We stayed longer than anticipated and the manager accommodated us with excellent service. I highly recommended this hotel.
5.0分
情侣出游
Me and fiancé enjoyed our lil getaway and will be back soon
5.0分
其他
Very clean and pleasant staff very helpful
4.0分
其他
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The room fit my needs. It could use grab bars, since I am a senior. The only complaint I have is that you need a regular pest terminator. I saw two small roaches during my stay. Same thing with your property in Fort Lauderdale. I only saw one that time three weeks ago.
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酒店回复: Dear Deborah,We are glad the room suited your needs during your stay at Extended Stay America. Thank you for sharing your concerns about accessibility and pest control. We take these matters seriously and continually work to improve guest comfort and safety. Your feedback is invaluable in helping us maintain a welcoming environment, and we hope to provide an even better experience on your next visit.Sincerely,Hotel Management
我为我的丈夫和他的员工做了预订，他们到了，为什么其他人要走了，他们说他们必须收取额外费用，好吧，当我们意识到他们为住宿收取了两次费用时，这是一个奥德赛获得退款（退款尚未入账）。我丈夫在那里住了三天，在那三天里，他们甚至没有打扫过一次房间，房间的钥匙必须每天去激活它才能进入。这真的是一件很不愉快的事情。当我再次打电话给酒店时，接我的人告诉我，其他人的做法是非常错误的，他们不应该那样做。但是糟糕的经历结束了。终究不能给好评。希望将来他们能为客户提供更好的服务。
Booked this hotel because it was close to the business I had appointments at for 2 days. Offered Grab-n-Go breakfast, vending machines and coffee in the common areas. Also said fully equipped kitchen which was great since it was just me and my dog. Cooking for us and saving money instead of eating out. I called the hotel a week in advance to let them know I’m bringing my dog and requested a room on ground floor for ease of taking my dog outside to potty. I arrive to hear no rooms are available on ground floor. Bummer. We get to our room 203 and unpack. No cook wear, dinner wear, a tiny bar of soap and 2 towels. Sign on counter offered cook wear $39, dinnerware for 1 $19. Went to heat water in microwave, nasty and rusty. No coffee maker and none offered in common areas and no vending machines. Breakfast no longer at this location. Bed very broken down and uncomfortable. If you book here bring all cooking supplies, all shampoo, tissues, hand towels, water because there isn’t any available on site. So disappointed!!
The room smelled like they swept it with pee in some areas. The 500 number number you are suppossed to call is never answered. The fact it doesn't have front desk all time is terrible. Staying away from it as much as I can.
Staff was courteous and check in was easy. Room could have been cleaned better.
My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!
first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.
The room was very clean and the staff is always friendly. We stayed longer than anticipated and the manager accommodated us with excellent service. I highly recommended this hotel.
Me and fiancé enjoyed our lil getaway and will be back soon
Very clean and pleasant staff very helpful
The room fit my needs. It could use grab bars, since I am a senior. The only complaint I have is that you need a regular pest terminator. I saw two small roaches during my stay. Same thing with your property in Fort Lauderdale. I only saw one that time three weeks ago.