My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!
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酒店回复: Dear Jacqueline, Thank you for updating your thoughts. We regret that your interactions with our team did not feel genuine and left you with such disappointment. It is never our intention for a guest to feel misled, and we take your feedback seriously as it highlights the importance of authentic care and professionalism at all times. We apologize for the unfavorable impression this created and appreciate you bringing it to our attention.Sincerely,Hotel Management
5.0分
其他
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first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.
1.0分
商务出差
DO NOT STAY HERE! DON’T DO IT!!! By far the dirtiest place I’ve ever been to. Did not feel safe staying. I left immediately!!
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酒店回复: Dear Sara, Thank you for sharing your feedback. We regret that your experience fell short of the high standards we strive to maintain. A clean and secure environment is essential to us, and your comments have been taken seriously as we work on enhancing the guest experience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
1.0分
其他
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UNACCEPTABLE
Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.
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酒店回复: Dear Guest,We're sorry for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to be unable to check in after making a reservation. While our team does their best to assist every guest, arrivals outside standard hours can affect staff availability and response time. We will address the matter with our team to ensure better communication and responsiveness moving forward. Your experience matters to us, and we appreciate the opportunity to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
3.0分
其他
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The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on ******* so now i have to get a new card she copied my credit card information
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酒店回复: Dear Guest,We're very sorry for how this situation was handled and understand how distressing it must have been, especially given your concerns about your card. We take any claims of mishandled information seriously. We follow strict security protocols to safeguard all transactions, and our team is trained to manage reservations made through third-party platforms with care and professionalism. We regret the confusion during your stay and will take the necessary steps to review the matter internally, ensuring we provide clarity and support moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
5.0分
其他
Any problems or issue Amy always takes care of us every time. This place over all has been wonderful with us.
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酒店回复: Dear Guest,Thank you for the fantastic review of Extended Stay America. We're pleased to know your experience has been consistently positive and that Amy has been a reliable support during your stays. It means a great deal to us that you feel well taken care of and welcomed. We'll be sure to share your kind words with the team. We appreciate your continued trust in us and look forward to providing the same level of care each time you visit. We look forward to your next stay.Sincerely,Hotel Management
5.0分
商务出差
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The staff was so friendly and they really keep everything clean!!! I have been to so many places where they cant even get the basic cleaning down, but not this place! They really make you feel welcomed definitely will stay again!
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酒店回复: Dear Guest,Thank you for the generous review of Extended Stay America. We’re delighted that our staff’s friendliness and commitment to cleanliness made such a positive impression. We take great pride in providing a welcoming and well-maintained environment, and it means a lot to know we exceeded your expectations. We appreciate your kind comments. Please come and see us again soon.Sincerely,Hotel Management
4.0分
其他
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The room fit my needs. It could use grab bars, since I am a senior. The only complaint I have is that you need a regular pest terminator. I saw two small roaches during my stay. Same thing with your property in Fort Lauderdale. I only saw one that time three weeks ago.
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酒店回复: Dear Deborah,We are glad the room suited your needs during your stay at Extended Stay America. Thank you for sharing your concerns about accessibility and pest control. We take these matters seriously and continually work to improve guest comfort and safety. Your feedback is invaluable in helping us maintain a welcoming environment, and we hope to provide an even better experience on your next visit.Sincerely,Hotel Management
我没有留下来，他们却向我收费
一切都很好，根据小额预算，你得到了你所付出的。
非常好
My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!
first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.
DO NOT STAY HERE! DON’T DO IT!!! By far the dirtiest place I’ve ever been to. Did not feel safe staying. I left immediately!!
UNACCEPTABLE
Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.
The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on ******* so now i have to get a new card she copied my credit card information
Any problems or issue Amy always takes care of us every time. This place over all has been wonderful with us.
The staff was so friendly and they really keep everything clean!!! I have been to so many places where they cant even get the basic cleaning down, but not this place! They really make you feel welcomed definitely will stay again!
The room fit my needs. It could use grab bars, since I am a senior. The only complaint I have is that you need a regular pest terminator. I saw two small roaches during my stay. Same thing with your property in Fort Lauderdale. I only saw one that time three weeks ago.