酒店回复: Thank you for your feedback. We appreciate your business and are sorry we did not meet your expectations during your recent stay at our hotel. We hope that you will allow us to show you that that was an exception to the quality of service that we provide. Thank you Hotel Mgmt.
2.0分
其他
原文
翻译提供方：Google
住宿还行。前台很友好，也很专业，但酒店设施陈旧，而且很臭。不过，一分价钱一分货。
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酒店回复: Thank you for your feedback, we apologize for not meeting your expectations during your recent stay here at our hotel.We hope that you will allow us to show you that this was an exception of the quality of service that we provide. Thank you Hotel Mgmt
3.0分
其他
Carpet in room was sticky feeling. Air conditioning was cold! Bed was comfy. I’ve stayed here before and it’s hit or miss on room condition.
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酒店回复: Thank you so much for taking the time to share your feedback and for being a returning guest at Suburban Studios! We truly appreciate your continued support and the opportunity to have you stay with us again.We’re glad to hear you had a generally positive experience, and we also value the feedback you’ve provided. Please remember that your comfort is very important to us—if you ever visit and find that something isn’t quite to your liking, don’t hesitate to let us know. Our team will always do our best to make it right or even arrange a room change if needed.We look forward to welcoming you back soon and continuing to provide you with a pleasant and comfortable stay.Warm regards,
1.0分
商务出差
The room smelled old and musty. The carpet was nasty! But hey! You get what you pay for! ;(
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酒店回复: Thank you for your review. It seems we fell short in some area. We will use this feedback to improve. We hope to host you again in the future.
4.0分
商务出差
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The convenient Extended Stay hotel !
My stay was pretty good. I stayed because of the convenience, it was close to the hospital I am working at 15mins away. The WiFi was horrible however my stay was ok otherwise. The hotel was clean & very convenient in
that it has a kitchen. The staff were friendly & accommodating. I wanted to book another stay but they were sold out.
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酒店回复: Thank you so much for taking the time to share your experience with us—we’re absolutely thrilled to hear that you had a positive stay at Suburban Studios! Your kind words truly mean a lot to our entire team. Feedback like yours reminds us why we do what we do, and it motivates us to continue providing a welcoming and comfortable environment for all of our guests.We’re especially glad to know that our efforts to provide excellent service are making a difference. Your satisfaction is our top priority, and we’re grateful that you chose to stay with us.We also want to thank you for your patience and understanding regarding our internet service. We know how important fast and reliable internet is, whether you’re traveling for work or relaxation. Please rest assured that we’re actively working on upgrading and improving our Wi-Fi to ensure a smoother, more dependable experience for all guests moving forward.Your feedback plays a vital role in helping us grow and improve. We're always striving to enhance the quality of your stay, and your comments help guide that process. It’s guests like you who help us raise the bar and aim higher every day.We truly appreciate your support and hope to welcome you back again soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Warmest regards,
5.0分
其他
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I got a great night sleep in the comfy bed. The young man at the counter was really friendly and helpful. I did think it was odd that there were no dishes, cups, silverware or pots and pans in the kitchen. The front desk doesn’t open until 9 AM and I couldn’t figure out where to put my key cards. There was a large garage type door that have been pulled down in front of the lobby desk. I took my keys back to the room and left them on the table.
4.0分
其他
Very safe place to stay and its extremely clean - two of my favorite things
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酒店回复: Thank you so much for taking the time to share your wonderful review and for giving us such a great score! We’re truly delighted to hear that you enjoyed your stay with us at Suburban Studios.Your kind words mean so much to our entire team. We take great pride in providing a welcoming, comfortable environment for all of our guests, and it’s always rewarding to know that our efforts helped make your stay a positive one. Every member of our staff—from the front desk to housekeeping and maintenance—works hard to ensure that every guest feels valued and well cared for.We’re incredibly grateful for your support and for choosing to stay with us. Guests like you make our work so meaningful, and your feedback encourages us to keep striving for excellence in everything we do.If you ever return to the area, we would be absolutely thrilled to welcome you back. Please don’t hesitate to reach out to us directly if there’s ever anything we can do to make your next visit even more enjoyable.Thank you again for your kind words and for being part of the Suburban Studios family. We look forward to hosting you again soon!Warmest regards,CarlaHotel ManagerSuburban Studios
1.0分
情侣出游
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When we arrived, there was no one at the front desk, and security provided us with a key. At our building entrance, several individuals were loitering nearby, which made us feel uneasy about entering. We attempted to reach security for assistance, but no one answered. After inspecting the room and the surroundings, we ultimately decided to leave because we did not feel safe. This property seems to function more like temporary housing rather than a traditional hotel.
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酒店回复: Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet expectations.We would like to clarify that while our property does not have on-site security personnel, we are located in a safe and secure area where this has not typically been necessary. In place of security staff, we have team members on call 24/7 to assist with any guest needs or concerns that may arise. Guest comfort and safety remain top priorities for us, and we are always available to support our guests at any time, day or night.We’re sorry that your experience was not reflective of the high standards and hospitality we strive to offer. What occurred is not typical of our day-to-day operations, and we apologize for any inconvenience this may have caused.Feel free to reach out to us directly if you have any further concerns or would like to discuss this matter with a member of our management team. We would be more than happy to speak with you.We truly hope you’ll consider giving us another opportunity in the future so we can provide the welcoming and comfortable stay that so many of our guests enjoy.Warm regards,Hotel Manager
1.0分
其他
Do not stay here
The room was gross. Carpet stains, hair on sheets of one of the beds, and there was a nasty smell throughout the room
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations.We genuinely wish that you had brought some of your concerns to our attention while you were here. Our team is always available and eager to resolve issues as quickly as possible, and we would have done everything in our power to accommodate your needs and improve your experience.Your comments have been shared with our staff, and we’re taking them seriously as we work to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity in the future to show you the level of service we strive to provide every day.Warm regards,Hotel Manager
1.0分
家庭亲子
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Please don’t stay here. It smells like cigarettes and ****. They have ROACHES, the light switches didn’t work, and someone peed in the toilet and left it there. They also give your room away; they overbook and don’t guarantee the room you get. Because I was supposed to have a two-queen bed room, they gave me a single room and told me the couch was the other queen. The elevator was broken, and the hallway carpets were wet because the A/C leaked all over the floor. The people in the hotel are smoking in their rooms. This place must be shut down; it's not livable for anyone. I will definitely be reporting this place to the city and health inspectors as well.
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酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations.We’d like to take this opportunity to clarify a few important points. Our hotel is 100% non-smoking, and we take this policy very seriously for the comfort and safety of all our guests. Unfortunately, despite clear signage and strict enforcement, there are rare occasions when individuals choose to break this rule. When that happens, we charge a $250 cleaning fee and immediately remove the offending guest from the property. While we do everything we can to monitor and enforce this policy, we regretfully can't catch every violation in real time. This is why we ask all guests to report any suspected smoking activity to the front desk immediately so we can take swift action. It truly is a community effort.In regard to the health and safety concerns mentioned in your review, we want to assure you that our property is fully up to code and regularly inspected. In fact, we have recently passed all health inspections with flying colors. The safety and well-being of our guests is our top priority, and we are committed to maintaining the highest standards of cleanliness and compliance.We also wish that you had shared your concerns with us during your stay. Our team is always available and would have done everything in our power to resolve any issues and make your visit more comfortable.While we’re disappointed that your experience did not reflect the level of service we aim to provide, we do appreciate your feedback and will continue working to improve. We're truly sorry that you did not enjoy your stay with us.Sincerely,Hotel Manager
旧地毯异味
入住体验非常友好。我们一进房间就闻到一股难闻的异味。地毯又旧又脏。浴室很干净。床很硬。我去报告了异味，但前台当天晚上关门了。如果他们不换地毯，我们就不会再住这里了。
住宿还行。前台很友好，也很专业，但酒店设施陈旧，而且很臭。不过，一分价钱一分货。
Carpet in room was sticky feeling. Air conditioning was cold! Bed was comfy. I’ve stayed here before and it’s hit or miss on room condition.
The room smelled old and musty. The carpet was nasty! But hey! You get what you pay for! ;(
The convenient Extended Stay hotel !
My stay was pretty good. I stayed because of the convenience, it was close to the hospital I am working at 15mins away. The WiFi was horrible however my stay was ok otherwise. The hotel was clean & very convenient in
that it has a kitchen. The staff were friendly & accommodating. I wanted to book another stay but they were sold out.
I got a great night sleep in the comfy bed. The young man at the counter was really friendly and helpful. I did think it was odd that there were no dishes, cups, silverware or pots and pans in the kitchen. The front desk doesn’t open until 9 AM and I couldn’t figure out where to put my key cards. There was a large garage type door that have been pulled down in front of the lobby desk. I took my keys back to the room and left them on the table.
Very safe place to stay and its extremely clean - two of my favorite things
When we arrived, there was no one at the front desk, and security provided us with a key. At our building entrance, several individuals were loitering nearby, which made us feel uneasy about entering. We attempted to reach security for assistance, but no one answered. After inspecting the room and the surroundings, we ultimately decided to leave because we did not feel safe. This property seems to function more like temporary housing rather than a traditional hotel.
Do not stay here
The room was gross. Carpet stains, hair on sheets of one of the beds, and there was a nasty smell throughout the room
Please don’t stay here. It smells like cigarettes and ****. They have ROACHES, the light switches didn’t work, and someone peed in the toilet and left it there. They also give your room away; they overbook and don’t guarantee the room you get. Because I was supposed to have a two-queen bed room, they gave me a single room and told me the couch was the other queen. The elevator was broken, and the hallway carpets were wet because the A/C leaked all over the floor. The people in the hotel are smoking in their rooms. This place must be shut down; it's not livable for anyone. I will definitely be reporting this place to the city and health inspectors as well.