酒店回复: Dear Jamais,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave . We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the odor of the room, wet bed and the insect you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest, We would like to thank you for taking the time to tell us about your experience at the Red Roof PLUS+ St Louis - Forest Park/ Hampton Ave. It is truly regrettable to read you had such a less than ideal experience with us. Please accept our sincerest apologies for the odor and condition of your room, television not working among your other concerns mentioned. It is our intention at Red Roof, to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,MatthewRed Roof Management RediResponse Specialist
实事求是的一般吧，不过性价比还是可以的
高速公路边，酒店去圣路易斯森林公园较近……
位置不太方便，房间很旧，需要翻新了。
简直糟透了！！！
我到房间的时候，发现没有咖啡机，没有冰桶，所有灯和插座都得我自己跪下来插。浴室里有蟑螂和蜘蛛，马桶里还有条像蛇一样的东西，怎么也冲不下去，总是会浮上来。入住的第二天晚上，凌晨两点半有人猛敲我的门。然后我听到他们敲隔壁的门，说“客房服务”。第三天晚上，又有人试图闯入我的房间。我能听到他们在摆弄门把手。第二天早上我醒来准备离开的时候，发现一个男人站在我的门边大喊大叫。然后他跪在地上，一边尖叫一边用拳头捶打水泥地。我敢肯定他是在戒毒。这绝对是我住过的最糟糕的酒店，我以后再也不会入住红屋顶酒店了。我觉得我应该得到退款。
入住非常快，即使很晚入住，工作人员也非常有礼貌。然而，由于第二天早上发现床虱，我只退了住宿费的三分之一。我不得不花时间清洁我的所有物品，而退还三分之一的住宿费对于这种情况来说根本不够。我预订了一间比较贵的高级客房。地板看起来好像好几年没拖过了。我之前在这家酒店住过三四次，这次是其中最糟糕的一次。请处理床虱，并进行清洁，做得更好，因为我知道你们可以做到，而且以前也这样做过！
床上用品脏兮兮的，污渍斑斑，床头还有烟头烧的洞。门被撬过，可以透过门缝看到阳光。天花板上的灯具里有一包番茄酱。马桶通宵不停地漏水。地毯没吸尘。没有浴巾，只有手巾和洗衣服。网上的照片简直是骗人的。楼下5个房间还有人**过量，而且满是*********的气味。不建议带新生儿来。
我们一进房间就闻到一股湿袜子的味道，床与床之间的地毯也湿透了，我们不得不铺了条毛巾。我和女儿醒来时，身上都有被虫子咬过、肿起来的红色大块伤口。
我的入住体验并不理想。走进房间，一股烟味扑鼻而来。我问前台小姐有没有空气清新剂，她竟然跟着我进了房间检查。她试图告诉我这只是清洁用品，但同意借我一个加湿器用30分钟。毯子上沾满了污渍，浴室通风口积满灰尘，浴缸也褪色了。电视也坏了，每个频道都显示绿色，屏幕底部也变色了。我跟前台反映电视或控制器坏了，她回复说：“我昨晚就告诉过你，频道从11点开始。”而且有些插头也坏了。
房间里弥漫着一股陈旧的烟味，紫外线灯显示厕所周围的墙壁上有大量尿液痕迹。等等。
又脏又乱。马桶冲不了水。浴缸排水不畅，所以我们站在脏兮兮、污迹斑斑的浴缸里，水深及脚踝。床单上也有污垢。总而言之，这是一次糟糕的体验。