酒店回复: Dear Thiago, Thank you for sharing your thoughts with us. We're pleased that you found the value of your stay to be good and that the cost-benefit worked well for you. We strive to provide affordable accommodations that meet our guests' needs, and it’s great to know that we succeeded for you. Thank you again for your review, and we hope to welcome you back for another great stay at Extended Stay America!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Dear Leonardo, We’re delighted you chose Extended Stay America for your visit. Our team strives to create a comfortable and welcoming environment for all our guests, and it’s wonderful to know this was reflected in your experience. Thank you for sharing your feedback, and we look forward to hosting you again soon.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Dear Larry, We’re disappointed to see that your experience fell short of what you expected, and we sincerely apologize that your visit was less than exceptional. We appreciate you taking the time to post your feedback and hope you’ll consider giving us another opportunity to demonstrate our dedication to providing excellent service and a more enjoyable stay.Sincerely,Hotel Management
2.0分
其他
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The breakfast is just a scam. What they offered cannot be called close to a breakfast, its just a packed tiny muffin and coffee. That's it.
The hotel said it includes a small kitchenette with pots and basic utensils. When we arrived there was no pots, plates, cups or utensils. When we asked the reception for them, they said they don't have! If I would have known this I would have booked another other even if it would have costed me twice as more. I wanted the option to cook simple meals on my own but it was not possible and with the absense of breakfast we have to go out to eat every single time.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are very sorry that your stay did not meet expectations, particularly with the breakfast and kitchenette. Our grab-and-go breakfast is designed to provide a convenient start to your day, and we regret that it did not meet your needs. Although kitchenware is generally available at the front desk, we regret that it was not accessible during your visit and understand the inconvenience this caused. Your feedback has been shared with our team to help ensure a better experience for future guests. We appreciate your time and hope to welcome you back for a more comfortable and convenient stay.Sincerely,Hotel Management
5.0分
商务出差
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Clean room,excellence appliances. The best I've ever seen and used in 14 years.
Good amenities friendly staff. Good front desk manners. Respectfully guests.
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酒店回复: Dear Carmen, We’re thrilled to hear how much you enjoyed your stay and that the room and appliances exceeded your expectations. It’s wonderful to know that the amenities and our team’s service added to your experience, as we always aim to make every guest feel welcomed and comfortable. Creating an environment where guests feel valued and well cared for is a priority, and your kind words are truly appreciated. Thank you for being our guest at Extended Stay America, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Management
房间网路讯号差，暖气有烧焦味
房间很脏，他们不打扫，厕所很脏，他们没有帮忙
不推荐
非常糟糕的清洁度，房间的味道很糟糕，接待员的待遇很糟糕，床由于使用过多而有间隙，家具很脏，早餐是咖啡和蛋白棒
恶心
我找了 3 个房间才找到一个没有烟味的房间，但房间仍然有股怪味，非常肮脏，厕所不干净，淋浴间有虫子……唯一的优点是前台小姐非常乐于助人，而且很友好。
距离餐厅和主题公园非常近
它具有良好的性价比。
出色地
不
The breakfast is just a scam. What they offered cannot be called close to a breakfast, its just a packed tiny muffin and coffee. That's it.
The hotel said it includes a small kitchenette with pots and basic utensils. When we arrived there was no pots, plates, cups or utensils. When we asked the reception for them, they said they don't have! If I would have known this I would have booked another other even if it would have costed me twice as more. I wanted the option to cook simple meals on my own but it was not possible and with the absense of breakfast we have to go out to eat every single time.
Clean room,excellence appliances. The best I've ever seen and used in 14 years.
Good amenities friendly staff. Good front desk manners. Respectfully guests.