酒店回复: Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your spacious and clean room, as well as our service and convenient location. It is great to know that you appreciated the value of your stay and the proximity to Calton Hill and the train station. We truly appreciate your comments and hope to welcome you back soon.
酒店回复: Dear Bobo_Yuuu,Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations.We understand your disappointment regarding the room location and view. While we always do our best to accommodate room requests, higher-floor rooms are subject to availability at the time of arrival and unfortunately cannot be guaranteed, even if requests are noted in advance. Availability shown on booking platforms does not always reflect specific room types or floor levels.We regret that this caused frustration and appreciate you bringing it to our attention. Your comments have been shared with our team as we continue to review and improve our guest experience.Kind regards,ZelalFront Office Manager
酒店回复: Dear Guest,Thank you for your feedback.We acknowledge your comments regarding the lower ground floor room layout and, in particular, the concerns around heating. The room should always provide a comfortable temperature, and it is disappointing to hear that it remained cold despite the system being on. Your notes regarding the heated towel rail not functioning and the lack of convenient power outlets by the bed are also appreciated, as these details contribute significantly to overall comfort.These points will be reviewed with our maintenance team to ensure heating systems and in-room facilities are checked more thoroughly.We’re pleased to hear that everything else during your stay was satisfactory and thank you for taking the time to share your experience.Kind regards,Lewis | Duty Manager
酒店回复: Thank you for sharing your feedback. I’m glad you enjoyed the views and the opportunity to experience the sunrise and sunset from the hotel. I’m sorry, though, that you found the room smaller than expected and that the lack of opening windows and air conditioning made your stay less comfortable. Your comments about location guidance are also noted. We appreciate your insights and hope we can welcome you again for a more comfortable experience.
酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay. What you described does not reflect the standards we strive to maintain, and I sincerely apologize for the condition of the room, the cleanliness concerns, and the overall impression you were left with.We take feedback like this seriously and will be investigating what happened to ensure it doesn’t occur again. Sincerely,Sharath SuraFront Office Supervisor
酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our convenient location and the view from Calton Hill. We appreciate your comments regarding the room style and bathroom layout, as well as the parking, we’ll make sure future guests are aware of the restrictions. Your input helps us continue to improve the experience for everyone, and we hope to welcome you back to our Hotel in the future.
酒店回复: Dear Lowryaf,Thank you for sharing your feedback. We’re delighted to hear that you found our team friendly and the service excellent.We appreciate your comments regarding the room layout and bed size. As a historic property, some rooms have more unique designs. We’re glad you enjoyed the convenience of our location near Calton Hill, and we understand that the city centre is a short walk away.Thank you again for your valuable feedback, and we hope to welcome you back in the future.Kind regards,ZelalFront Office Manager
酒店回复: Thank you so much for your wonderful review and for sharing those beautiful photos of our garden! We're so glad you enjoyed the smooth check-in and check-out process, the cleanliness of the rooms, and the convenience of our location near Calton Hill, Princes Street, and the Royal Mile.It’s great to hear you had the chance to relax in our garden area during breakfast—it’s one of our favorite spots too! We truly appreciate your kind words and hope to welcome you back again very soon.Warm regards,Zelal | Front Office Supervisor
房间还是蛮大的，干净卫生，服务态度很好，主要是地理位置非常不错，性价比值，酒店后面就是卡尔顿山，旁边就是火车站。
非常的差！这种如何可以拿到那么高的分数，房间又小，环境又差，说是有窗户结果呢，给我住地下的房间，我备注了需要高层还是不行，说是没有任何的房间了，然而平台上还是可以预定到，我真的完全理解不了，还什么观景酒店，你就看这个窗户可以看到什么？
安排在了楼下下面的那一间，负一楼，长条型的房间。制暖效果很差，空调开了最高温都非常非常寒冷，其他还行。毛巾架不能加热。床头没有电源很不方便
忘了拍照，房间不大，两张0.9米的床拼成的双人床，位置有点偏，火车站走过去20分钟，山中腰，被地图带着拎着大箱子爬山过去，其实可以走旁边的大马路转过去，核心是窗户打不开，住顶楼，外面冷，房间内没冷气又很热，开个电风扇。唯一好处就是可以爬山看看全城的景色，日出日落！
一次美妙的住宿——强烈推荐！
我的朋友和我有幸最近在这家可爱的酒店住了一晚，体验非常棒。从我们抵达的那一刻起，就被酒店对细节的关注和员工的热情所打动。床铺非常舒适，确保我们俩都睡了个好觉。
然而，真正让我们印象深刻的是服务水平。住宿期间我有点不舒服，工作人员特意把早餐送到我们房间，这份体贴入微的举动让我们非常感动。这种关怀备至的服务真的让客人感到备受重视。
对于那些喜欢在新鲜空气中享用早餐的客人，酒店还有一个迷人的露台，您可以在那里用餐，同时欣赏周围的景色。如果想享受一点阳光，这是开始新一天的完美方式。
地理位置也是一大优势。步行即可到达市中心，方便游览；对于那些不喜欢步行的客人，只需乘坐5分钟的巴士就能到达您想去的地方。
酒店的休息区也是一大亮点。它宽敞、舒适，并贴心地配备了毛毯，以防气温下降，让客人保持温暖。这里是游览一天后放松身心的完美场所。
总的来说，我强烈推荐这家酒店给所有来这个地区旅行的人。舒适、周到的服务和优越的地理位置使其成为首选。我们下次回来一定会再次入住！
携程专享地下室！携程的旅客在这里都安排地下室，碰到别的中国客人也是地下室，这哪里还是洲际？还卖两千多一晚？这酒店真的想钱想疯了，房间厕所还有蜘蛛🕷️，我直接按死了。还跟我们说地下室也是正常房间。里面就像收容所一样，大家外卖的盘子垃圾就在楼道，脏兮兮。而且地下和楼上一个价格，千万不要定！携程！你这种房子还不下架吗？别人都评价过很多次给地下室了，作为维护国人权利也不应该和这种地方合作啊！
总的来说，这家酒店看起来很高级，房间的景色也很棒。地理位置很好，步行到威弗利车站也很方便。不过，房间里没有洗漱用品套装，可能是我习惯了亚洲酒店的服务吧。
八月的爱丁堡整体很贵，这家酒店位置不错，步行可以上卡尔顿山看日落，非常便捷，门口停车要注意不要停专用车位，我们就吃了罚单。房型比较复古，卫生间是在一个很大的房间里隔出来的一个玻璃间
房间就是国内三星水平，酒店的服务态度很好，但是给的房型是一个很奇怪的房型，弯弯绕绕的 酒店床也不大 如果想去卡尔顿山很方便，但是如果是市区 不建议 走路需要20分钟
办理入住和退房都很快，酒店前台人员热情。酒店有电梯，房间干净。早餐餐厅外面带花园，很漂亮。酒店在卡尔顿山脚下，步行去王子街和皇家一英里都挺方便的。