酒店回复: Thank you for taking the time to share about your experience at Baymont by Wyndham Auburn Hills South. It is always a pleasure to receive positive feedback.
2.0分
商务出差
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Bed was very springy and uncomfortable. Pillows were completely flat. Baseboard was peeling off in the bathroom, smoke detector was broken, dirty rag left behind on the stove. Smelled like cigarettes, stains on the chair and couch. The lamp did not work at all.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the issues you encountered during your stay. The shortages, maintenance problems, and overall condition you described are far below the standards we strive to provide for our guests.Your comments have been shared with our housekeeping and maintenance teams for immediate review, and we are taking steps to address these concerns so that future guests have a more comfortable experience.We appreciate you bringing these matters to our attention, and we hope you might consider giving us another opportunity to provide the quality stay you expect and deserve.
2.0分
其他
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Not maintained. Hallway smells. Changes rooms multiple times due to plumbing, lighting and generally bad conditions. One room smelled of bleach so strong my nose burned.
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酒店回复: Thank you for sharing your feedback about your recent stay. I’m very sorry to hear about the maintenance and odor issues you experienced, as well as the inconvenience of having to change rooms multiple times. That is certainly not the level of comfort and quality we aim to provide.Your comments regarding the plumbing, lighting, and cleaning concerns have been shared with our housekeeping and maintenance teams for immediate attention. We take your experience seriously and are reviewing our procedures to ensure this does not happen again.We appreciate you bringing these matters to our attention, as it helps us improve the guest experience.
1.0分
情侣出游
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I stayed for 3 hours and payed for 2 days had to leave because everything was broken, gym was broken, lights broke, tub was dirty, terrible place to stay, also they scam you with how much it costs.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about your experience and the issues you encountered during your stay. The conditions you described including maintenance problems and cleanliness concerns are unacceptable and far below the standards we aim to provide.Your comments have been shared with our housekeeping, maintenance, and front desk teams so we can address these matters immediately. We take your experience seriously and will use your feedback to make the necessary improvements to ensure a better stay for future guests.
1.0分
情侣出游
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Room was very dated. No soap or shower products were provided. We were given only two towels and two pillows. We requested additional towels and were told that they did not have any available extras. The bathroom door handle was broken so the door would not stay shut and could not lock. The ceiling light in the kitchen also was not fully attached and looked like it could fall and was leaking some water.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about the condition of your room and the inconveniences you experienced during your stay. This is not the level of comfort or service we strive to provide our guests.Your comments regarding the missing amenities, limited towels, and maintenance issues have been shared with our housekeeping and maintenance teams for immediate attention. The safety concern you mentioned about the ceiling light is especially important, and we’re addressing that right away.We appreciate you bringing these matters to our attention, as it helps us make the necessary improvements to ensure a better experience for all guests
太棒了
不干净，我看到有人在房间里抽烟。不是香烟！
我在厨房的架子上看到了一些蟑螂。
浴缸和水槽不干净。
床让我很痒。
很脏，浴室马桶上有尿渍，地板很旧，到处都是浓重的臭味，家具又老又破……我再也不会去那里了。
这个地方整体上很破旧。1 部电梯无法使用。到了房间，里面有异味，地毯很旧，污渍很严重，家具也很旧，破损。有些灯不亮。楼上整晚都很吵，但电视一直开着。外带早餐有烤面包和淡咖啡。然后每个房间要收取 50 美元的押金。我也会向前台报告这一切。如果修好了，那将是一个不错的地方。
房间里只有几个枕头，大厅里也没有枕头。他们说包含早餐，但甚至没有咖啡。电梯坏了，所以很糟糕。
价格 - 您获得的设施是公平的
Bed was very springy and uncomfortable. Pillows were completely flat. Baseboard was peeling off in the bathroom, smoke detector was broken, dirty rag left behind on the stove. Smelled like cigarettes, stains on the chair and couch. The lamp did not work at all.
Not maintained. Hallway smells. Changes rooms multiple times due to plumbing, lighting and generally bad conditions. One room smelled of bleach so strong my nose burned.
I stayed for 3 hours and payed for 2 days had to leave because everything was broken, gym was broken, lights broke, tub was dirty, terrible place to stay, also they scam you with how much it costs.
Room was very dated. No soap or shower products were provided. We were given only two towels and two pillows. We requested additional towels and were told that they did not have any available extras. The bathroom door handle was broken so the door would not stay shut and could not lock. The ceiling light in the kitchen also was not fully attached and looked like it could fall and was leaking some water.