酒店回复: Dear Guest,We apologize that the condition of the bathtub and furnishings didn’t meet your expectations. However, it’s encouraging to know that the room was clean and equipped with the essentials you needed, including fresh linens, a TV, a fridge, and a microwave. We appreciate your balanced feedback and will continue working to improve the areas you pointed out. We’re grateful for your stay and hope to have the opportunity to offer you an even better experience next time. We look forward to your next stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
肮脏的酒店
浴室脏兮兮的，散发着一股烟味，空调也很脏，地板又黏又脏。这家酒店120美元的价格简直糟透了。
展开
酒店回复: Dear Juan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Please know that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间不够干净
沙发床坏了
不含早餐
展开
酒店回复: Dear Carole, Thank you for your feedback regarding your recent stay. We are disappointed to learn that your visit fell short of expectations and apologize for the discomfort you experienced. While we do not offer a full breakfast service, we provide a grab-and-go option to help start the day, and we regret if this did not meet your needs. We strive to ensure our accommodations are welcoming and well-kept, and it is concerning to hear this was not reflected. We appreciate you bringing these matters to our attention, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
2.0分
商务出差
They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…
展开
酒店回复: Dear Jose,Thank you for sharing your experience. We sincerely apologize for the extended wait during check-in and the technical difficulties with the key machine and signature process. The deposit is a standard incidental charge, fully refundable at check-out if no issues are found. Your feedback has been shared with our team to help improve efficiency, and we appreciate your understanding. We look forward to welcoming you again and providing a smoother, more seamless arrival.Sincerely,Hotel Management
3.0分
商务出差
Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.
展开
酒店回复: Dear Thomas, Thank you for sharing your feedback. We’re glad to hear that Megan made a positive impression during your stay. Although we regret that the cleanliness and surroundings did not meet your expectations, your comments provide valuable insight into areas where we can improve. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
1.0分
其他
展开
Worst hotel stay in 20 years
Bathroom shower was not working properly. Couch in one of the rooms was uncomfortable. The other room only had 1 chair. Toilets were very easily clogged. The first night it clogged and i was told they did not have a plunger. AC did not work and the room was hot.
展开
酒店回复: Dear Thomas, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
5.0分
商务出差
Megan was great! Our check in was super easy, she took the time to explain everything and had tips on food nearby.
展开
酒店回复: Dear Guest, We’re thrilled to hear how much you enjoyed Megan’s warm welcome and helpful guidance. It’s wonderful that her local tips enhanced your stay and made check-in effortless. We strive to provide seamless arrivals and memorable experiences for every guest. Your kind words will be shared with her, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management
1.0分
其他
展开
my 1st room they put me in the sofa was missing. holes in walls. missing pictures. dishwasher had dirty dishes. cabinet faceings and drawers missing. roach eggs in drawers. the bathroom sink looked like it was never cleaned someone locked up in it. holes in doors. I went straight to office showed her pictures and said move me why would you give a room like that. 2md room was better dishwasher nasty. no locks on windows I had to stuff cardboard down in windows so the window wouldn't go up. I wish I could post pictures because there's more. I tried to get in touch with ******* to see if they couldobe me but no luck.
展开
酒店回复: Dear Shirley, We are very sorry for the frustration and inconvenience you experienced during your stay. The condition of your rooms, including cleanliness and maintenance issues, is unacceptable and does not reflect the high standards we aim to provide. Your feedback will be shared with our team so we can address these concerns and prevent similar situations in the future. Although we regret these issues occurred, we remain committed to ensuring all our guests have a safe and comfortable stay. We hope you will consider giving us another opportunity to deliver a much better experience on your next visit.Sincerely,Hotel Management
2.0分
其他
展开
Other than the transient (with a gun) arrest outside my room Friday Night, the lack of ANY water Saturday night and the charging of my $100 deposit I needed to dispute (with my credit card because you can't contact the actual hotel) when I got home, everything was good.
展开
酒店回复: Dear Mark, Thank you for sharing your feedback. We regret any inconvenience you may have experienced during your stay. Your comments regarding safety and maintenance have been shared with our team as we continue to monitor and improve the guest experience. Please note that deposits are returned in accordance with our policy, and processing times may vary depending on your bank. We hope to welcome you back for a comfortable stay.Sincerely,Hotel Management
1.0分
其他
展开
There was gum on the floor and the pillowcase the tub was filthy and pealing. There are some very questionable people that I assume live there and hanging out around the property.
The staff was wonderful. They apologized profusely and refunded the night. I was only in the room for 10 mins before walking back out at asking for a refund.
展开
酒店回复: Dear Rita, Thank you for taking the time to share your concerns. We are disappointed this was your experience, as our goal is to provide exceptional hospitality to every guest. While some guests stay for extended periods, the safety and comfort of all guests remain a priority, and your feedback will help us improve. We are pleased our team acted promptly, but we understand this does not change your initial impression. Please know that steps are being taken to address the issues mentioned so that future guests have a much better experience. We hope you will consider giving us another chance to provide the welcoming environment you deserve.Sincerely,Hotel Management
这家酒店的评价很差，但我发现的唯一缺点就是浴缸破旧了。由于我只是在洗澡，所以我并不担心。除此之外，一切都正常，有干净的床单和毛巾。房间里有一台电视、一台冰箱和微波炉。房间干净整洁。家具可能有点破旧，但我见过更糟糕的。
肮脏的酒店
浴室脏兮兮的，散发着一股烟味，空调也很脏，地板又黏又脏。这家酒店120美元的价格简直糟透了。
房间不够干净
沙发床坏了
不含早餐
They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…
Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.
Worst hotel stay in 20 years
Bathroom shower was not working properly. Couch in one of the rooms was uncomfortable. The other room only had 1 chair. Toilets were very easily clogged. The first night it clogged and i was told they did not have a plunger. AC did not work and the room was hot.
Megan was great! Our check in was super easy, she took the time to explain everything and had tips on food nearby.
my 1st room they put me in the sofa was missing. holes in walls. missing pictures. dishwasher had dirty dishes. cabinet faceings and drawers missing. roach eggs in drawers. the bathroom sink looked like it was never cleaned someone locked up in it. holes in doors. I went straight to office showed her pictures and said move me why would you give a room like that. 2md room was better dishwasher nasty. no locks on windows I had to stuff cardboard down in windows so the window wouldn't go up. I wish I could post pictures because there's more. I tried to get in touch with ******* to see if they couldobe me but no luck.
Other than the transient (with a gun) arrest outside my room Friday Night, the lack of ANY water Saturday night and the charging of my $100 deposit I needed to dispute (with my credit card because you can't contact the actual hotel) when I got home, everything was good.
There was gum on the floor and the pillowcase the tub was filthy and pealing. There are some very questionable people that I assume live there and hanging out around the property.
The staff was wonderful. They apologized profusely and refunded the night. I was only in the room for 10 mins before walking back out at asking for a refund.