酒店回复: Dear Guest,We apologize that the condition of the bathtub and furnishings didn’t meet your expectations. However, it’s encouraging to know that the room was clean and equipped with the essentials you needed, including fresh linens, a TV, a fridge, and a microwave. We appreciate your balanced feedback and will continue working to improve the areas you pointed out. We’re grateful for your stay and hope to have the opportunity to offer you an even better experience next time. We look forward to your next stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
肮脏的酒店
浴室脏兮兮的，散发着一股烟味，空调也很脏，地板又黏又脏。这家酒店120美元的价格简直糟透了。
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酒店回复: Dear Juan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Please know that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间不够干净
沙发床坏了
不含早餐
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酒店回复: Dear Carole, Thank you for your feedback regarding your recent stay. We are disappointed to learn that your visit fell short of expectations and apologize for the discomfort you experienced. While we do not offer a full breakfast service, we provide a grab-and-go option to help start the day, and we regret if this did not meet your needs. We strive to ensure our accommodations are welcoming and well-kept, and it is concerning to hear this was not reflected. We appreciate you bringing these matters to our attention, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
5.0分
情侣出游
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Very clean room, overall quiet. The overnight front desk worker was very helpful as we had an unexpectedly very late check in after midnight.
The breakfast is very limited but there was good hot coffee. I would definitely stay here again!
1.0分
其他
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Honestly I'm confused with this one. I'll just be straight up about it all to. So i forgot to cancel this reservation because you know life happens and you Honestly forget to do so on the hotels cancelation policies. But the thing is they say 24 hours to cancel but i booked the hotel during, early late morning hours like 1 or maybe 2 am so by policy could not cancel or let me cancel even if i tried. I booked this through ******* and never showed up. Why did they show even on ******* that i stayed there through those days i picked for reservations but the facts are i never even went. They even emailed me the total price of the hole visit. So I'm just confused on what is going on here at this hotel. Cause anyone that uses ******* regularly knows you can earn cash and it even shows that on there. I don't know anymore but would not recommend it.
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酒店回复: Dear David, We’re sorry for the frustration and confusion surrounding your reservation and cancellation experience. Unfortunately, bookings made through third-party platforms must be modified or canceled with them, as their systems manage all related payments and stay records. We understand how inconvenient this situation can be and truly regret the misunderstanding. Your feedback is valuable, and we remain committed to improving clarity in our communication and processes. We appreciate your feedback and hope to have the chance to welcome you under better circumstances in the future.Sincerely,Hotel Management
1.0分
其他
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Switch rooms to a more dirty room. Black mold in the showers first room had old deodorant and napkins in the couch next room had glasses under bed and room wasn’t swept couch was falling apart. Hallways stunk like a$$
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酒店回复: Dear Guest, We are very sorry to hear about the condition of the rooms during your stay and sincerely apologize for the discomfort and frustration this caused. It is upsetting to learn that the cleanliness and overall upkeep did not meet your expectations, and we understand how this affected your visit. We have shared your feedback with our housekeeping and maintenance teams to guide improvements in the overall guest comfort. Your feedback is valuable, and we hope you’ll consider giving us another opportunity to offer a much better experience.Sincerely,Hotel Management
2.0分
其他
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Breakfast note said none due to "shipping delays," by the looks of things there had been "shipping delays" for a long time. Room didn't seem clean or in good condition, very dated and only a thin blanket. Also, in order to have a cup for water you had to order a package that included dishes, cups, flatware etc. I used a disposable coffee cup from the lobby in the morning. Not favorably impressed.
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酒店回复: Dear Brian, We’re sorry to hear that your recent visit did not meet expectations. We regret the inconvenience caused by the unavailability of breakfast and the condition of the room. The mention of the limited blanket and missing in-room essentials is especially concerning, and your feedback will help us reinforce the importance of maintaining both comfort and readiness for our guests. Your comments have been shared with the relevant teams to ensure a more consistent and welcoming environment for our guests. We hope you will allow us another opportunity to deliver a stay that better reflects our standards.Sincerely,Hotel Management
2.0分
商务出差
They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…
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酒店回复: Dear Jose,Thank you for sharing your experience. We sincerely apologize for the extended wait during check-in and the technical difficulties with the key machine and signature process. The deposit is a standard incidental charge, fully refundable at check-out if no issues are found. Your feedback has been shared with our team to help improve efficiency, and we appreciate your understanding. We look forward to welcoming you again and providing a smoother, more seamless arrival.Sincerely,Hotel Management
5.0分
其他
Cant say it was spotless but it was very clean and your front desk girl Megan, was amazing!!!!
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酒店回复: Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We’re happy to know your stay was comfortable and that our associate, Megan, made such a strong impression; we’ll be sure to recognize her for the great service she provided. Your comments are invaluable to us, and we hope to welcome you back again soon.Sincerely,Hotel Management
3.0分
商务出差
Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.
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酒店回复: Dear Thomas, Thank you for sharing your feedback. We’re glad to hear that Megan made a positive impression during your stay. Although we regret that the cleanliness and surroundings did not meet your expectations, your comments provide valuable insight into areas where we can improve. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
这家酒店的评价很差，但我发现的唯一缺点就是浴缸破旧了。由于我只是在洗澡，所以我并不担心。除此之外，一切都正常，有干净的床单和毛巾。房间里有一台电视、一台冰箱和微波炉。房间干净整洁。家具可能有点破旧，但我见过更糟糕的。
肮脏的酒店
浴室脏兮兮的，散发着一股烟味，空调也很脏，地板又黏又脏。这家酒店120美元的价格简直糟透了。
房间不够干净
沙发床坏了
不含早餐
Very clean room, overall quiet. The overnight front desk worker was very helpful as we had an unexpectedly very late check in after midnight.
The breakfast is very limited but there was good hot coffee. I would definitely stay here again!
Honestly I'm confused with this one. I'll just be straight up about it all to. So i forgot to cancel this reservation because you know life happens and you Honestly forget to do so on the hotels cancelation policies. But the thing is they say 24 hours to cancel but i booked the hotel during, early late morning hours like 1 or maybe 2 am so by policy could not cancel or let me cancel even if i tried. I booked this through ******* and never showed up. Why did they show even on ******* that i stayed there through those days i picked for reservations but the facts are i never even went. They even emailed me the total price of the hole visit. So I'm just confused on what is going on here at this hotel. Cause anyone that uses ******* regularly knows you can earn cash and it even shows that on there. I don't know anymore but would not recommend it.
Switch rooms to a more dirty room. Black mold in the showers first room had old deodorant and napkins in the couch next room had glasses under bed and room wasn’t swept couch was falling apart. Hallways stunk like a$$
Breakfast note said none due to "shipping delays," by the looks of things there had been "shipping delays" for a long time. Room didn't seem clean or in good condition, very dated and only a thin blanket. Also, in order to have a cup for water you had to order a package that included dishes, cups, flatware etc. I used a disposable coffee cup from the lobby in the morning. Not favorably impressed.
They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…
Cant say it was spotless but it was very clean and your front desk girl Megan, was amazing!!!!
Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.