酒店回复: Dear Libia,Thank you for sharing your feedback. We're glad to hear that, despite the disturbance, you found the hotel comfortable, clean, and in a good location. We sincerely apologize for the noise and discomfort caused by the neighboring guests, and we appreciate you bringing it to our attention. We're happy to know that our reception team was responsive and offered assistance to resolve the situation. Your comfort is important to us, and we will take your experience into account to improve future guest stays. We hope to welcome you again for a more peaceful experience.Sincerely, Hotel Manager
酒店回复: Dear Jennifer,We deeply apologize for the situation you encountered. It's disheartening to hear that you felt unwelcome, especially when it comes to such an important aspect of your stay. We strive to treat all guests with respect, fairness, and equality. Your feedback regarding the pool access and the way you were treated is concerning, and it’s something we will take seriously to ensure that everyone feels comfortable and welcome at all times. We truly value all our guests and regret that we did not meet your expectations on this occasion.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback, and we're truly sorry for the issues you experienced during your stay. We understand how frustrating it must have been to deal with food spoilage and room cleanliness concerns, especially during a busy conference. Your comments about the refrigerator outlet, ant presence, and overall cleanliness have been shared with our team for immediate review and corrective action. We appreciate you bringing these matters to our attention and regret that we did not meet your expectations.Sincerely, Hotel Manager
酒店回复: Dear Kyle,Thank you for the stay at our hotel. We're very sorry to hear about the condition of your room and the unpleasant experience you had. This is far from the standard we aim to provide. Your feedback has been shared with our housekeeping team for immediate attention. We truly appreciate you bringing this to our attention.SincerelyHotel Manager
1.0分
其他
原文
翻译提供方：Google
不推荐入住，因为房间清洁度不高，但位置很好。
房间不干净。我可以用手指刮掉暖气片上的灰尘。
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酒店回复: Dear Dale,Thank you for sharing your feedback. We’re sorry to hear about the cleanliness issues you encountered, especially with the heater unit. This is certainly not the standard we strive for, and we will address the concerns you've raised. We're glad the location worked well for your stay, but we understand the importance of cleanliness and will take your comments seriously to improve future experiences. We hope to provide a much better stay next time.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
TRIP USA
非常非常好的酒店，没什么可抱怨的。
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酒店回复: Dear Corinne,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
密歇根城两晚
位于密歇根城郊区，性价比高，干净的酒店。附近有不错的餐厅
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酒店回复: Dear Barrie,Thank you for your kind feedback! We’re glad to hear you found our hotel clean and a good value. It's great to know our location on the outskirts of Michigan City worked well for you and that you enjoyed the nearby dining options. Providing a comfortable and convenient stay is always our goal, and your feedback reinforces our efforts. We appreciate your support and hope to welcome you back on your next visit to the area!Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
健康早餐????
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酒店回复: Dear Torsten,Thank you for your kind feedback! We’re delighted to hear you enjoyed the healthy breakfast offerings during your stay. Providing nutritious and satisfying options is something we take pride in, and it’s wonderful to know we met your expectations. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager
3.0分
家庭亲子
原文
翻译提供方：Google
没有电梯
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酒店回复: Dear Demetris,Thank you for your feedback. We apologize for the inconvenience of not having an elevator. We understand how this can be a challenge, especially for guests with mobility concerns or those carrying heavy luggage. We appreciate you bringing this to our attention, and we hope that despite this, your stay was still enjoyable. We’d love to welcome you back in the future!Sincerely, Hotel Manager
4.0分
其他
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I thought the bed was comfortable, my boyfriend did not, but we both agreed it was way too high. Had to climb into it. Breakfast was very disappointing. Looked like you were gonna get some good stuff but no.
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酒店回复: Dear Nicole,Thank you for sharing your feedback. We are glad to know you found the bed comfortable, though we understand the height may have been inconvenient. Your comments on breakfast are also important, as we want our offerings to meet guest expectations from start to finish. We will be reviewing both areas to improve comfort and dining quality.Sincerely, Hotel Manager
虽然入住时间不长，但感觉还不错。酒店不算新，但舒适干净。早餐不错，地理位置也不错。
然而，第一天晚上发生了一件非常不愉快的事情。隔壁房间的客人至少有六个成年人开始狂欢。一直到晚上11点左右，一直很吵，还有人敲墙，还试图打开房间之间的内门。等到大家散去后——可能是因为我们打电话到前台投诉了——一对似乎喝醉了的情侣还留了下来，继续大声吵闹了大约40分钟。当时的情况非常尴尬。
第二天，我们向前台反映了这件事。前台非常细心，并提出如果隔壁的客人没有按时退房，可以帮我们换房间。
家庭旅行失败了
开车三个小时到密歇根城，租了一家我自认为还不错的精选酒店。然而，自从近20年前我担任这家酒店的前台主管以来，情况发生了很大变化。之后，我们竭尽全力为客人提供卓越的体验。我们甚至没能带侄子侄女过来一起游泳，尽管泳池区根本没有其他人。要我说，这完全是种族歧视，因为我们是白人夫妇，而侄子侄女是黑人。你看，我们家是一个多元化的家庭，人人平等。显然，在这家酒店，情况并非如此。
奇怪的设置
位置不错。冰箱插在了带运动检测功能的插座上。结果我开会的时候食物都变质了。我把冰箱换了个插座，结果第二天晚上我买的剩下的东西都冻坏了！房间里有蚂蚁，踢脚线很脏——简直是蚂蚁的食物。以后再也不住那儿了。
整栋楼弥漫着难闻的气味。入住房间时，发现房间很脏，灯罩上沾着令人作呕的红色污渍，床也很脏，看起来像是化妆品被弄脏了，床上用品上到处都是黑色的小毛发，墙上似乎有食物或饮料的飞溅痕迹。
不推荐入住，因为房间清洁度不高，但位置很好。
房间不干净。我可以用手指刮掉暖气片上的灰尘。
TRIP USA
非常非常好的酒店，没什么可抱怨的。
密歇根城两晚
位于密歇根城郊区，性价比高，干净的酒店。附近有不错的餐厅
健康早餐????
没有电梯
I thought the bed was comfortable, my boyfriend did not, but we both agreed it was way too high. Had to climb into it. Breakfast was very disappointing. Looked like you were gonna get some good stuff but no.