酒店回复: Hi there,Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay and hope to see you again soon!Kind regards,Reception
酒店回复: Hi there,Thank you for taking the time to leave us a review, we are so sorry to hear that you had issues with the service. Our fire safety system is being upgraded, so we have had to carry out tests. This is to ensure the safety of all our team and guests, and we have lots of signage to make guests aware of this. However, I sincerely apologise if you felt that this was not clearly communicated to you, and we will look into this. We do hope to welcome you again in future. Kind regards,Reception
酒店回复: Hi there,Thanks for taking the time to leave a review! Thank you for taking the time to share your feedback following your stay with us. We appreciate all guest comments as they help us improve the experience we provide. We’re pleased to hear that you found the hotel’s location convenient for the train station and for exploring York. However, we’re sorry that several aspects of your stay did not meet your expectations, as guest satisfaction is our top priority. Your comments regarding the bedding condition and the shower drainage have been noted and shared with our housekeeping and maintenance teams so they can review these areas and ensure our standards are maintained.With regard to breakfast, we would like to clarify that we are not a Hilton Garden Inn, we are a different brand, Hampton by Hilton, and all stays at Hampton hotels include complimentary hot breakfast, which is why breakfast is listed as included on the registration card at check-in and no tickets are required. Guests do not need to pay an additional charge to access breakfast.We are sorry that the breakfast selection did not meet your expectations, but we do appreciate you sharing your thoughts as it helps us review the variety and presentation of our offering.Thank you again for your feedback, and we hope you enjoyed the rest of your time in York.Kind regards,Ellie - Reception
酒店回复: Hi there, Thank you for taking the time to leave a review, We are happy to hear that you enjoyed your stay. Sorry to hear that you were unhappy with some parts of your stay, We do not have any basement rooms our hotel is on a hill so reception is on first floor and your room would have been on the ground floor. We hope we are able to welcome you back in the near future.Kind Regards Reception
酒店回复: Thanks for taking the time to leave a review! It's fantastic to hear that you enjoyed your stay with us, and we hope to get the chance to welcome you back in the future
酒店回复: Hi There, Thank you for taking the time to leave a review, We are happy to hear that you enjoyed your stay. We hope we are able to welcome you back in the near future. Kindest Regards Jessica
酒店回复: Thankyou for taking the time to leave us a review. We are glad you enjoyed your stay with us and we hope to see you stay with us again in the future!
酒店回复: Thank you for your review. I'm glad to see you enjoyed your stay with us here at Hampton by Hilton York. We hope to welcome you back soon! Kind regards, Fay | Duty Manager
酒店回复: Hi there, Thank you for taking the time to leave a review, We are sorry to hear that you were not satisfied with your stay. We hope we are to welcome you back in the near future. Kindest Regards Jessica I Reception
4.2分
双床房
家庭亲子
设施：就是普通快捷酒店水平，基本设施都有，但也没有什么亮点
卫生：很好，有每日的免费打扫
环境：离火车站和城墙很近，去教堂和肉铺街要走15分钟左右
服务：挺好，烧水壶盖子坏了去前台立刻给换了个新的
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酒店回复: Hi there,Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay and hope to see you again soon!Kind regards,Reception
房间干净卫生，价格合适，离火车站近，作为路过约克旅游1～2晚的住宿地点非常合适。火车站出来左转沿着城墙走过桥洞，向前一小段再右拐就可以抵达，有一个小坡，大堂实际上是在1层。
服务真的很不好。整个态度很怠慢。下午4点有消防警报，不提前通知。我去前台反馈情况，并没有给我一个好的解释和承认失误。她的做法是拉一个男性工作人员来给我解释，试图堵我的嘴。但是，差就是差，挨打需立正。
来约克旅游定了这家酒店，想着离火车站近来去方便，想着虽然是希尔顿欢朋但应该也不会差到哪去吧，没想到房间如图片所示不大不说，床品居然很差，床单被罩好像都旧的不行，而且还起球了，被子也是很薄的那种又旧又破，卫生间洗澡间下水不是很通畅，洗澡的时候脚下总是存着水，洗完澡后很久水才能流完，就这酒店我觉得顶多就是国内的快捷，价格却不便宜，订酒店时看到有评价说早餐不错，就加价定了带早餐的，但实际上入住后给的纸写的住酒店都带早餐，吃早餐也并没有人验票之类，至于早餐就是典型的英式早餐，也没有多么丰盛，勉强算可以吃饱吧，总之这个酒店性价比不高，真不如订那种公寓酒店或是民宿划得来！
离车站步行8分钟就到了，标准设施，整体感觉还行。10点到酒店，还不能入住，只能寄存行李。下午三点才能正式办理入住。卡着三点回到酒店，已安排好给我们的房间，实在地下一层，房间整体还行，但外窗不能打开，地下一层下水很慢很慢，洗手池水很难下去，这个体验有点一般。因为英国行程里约克只住短暂一夜，也没有再折腾。要来住的朋友们记得要求高楼层吧. 约克这个城市是很棒的
火车站正对面，但因为有城墙所以要绕一下。背对火车站往左走过马路，在桥洞处直走可以穿过一个院子抄近路然后右拐上坡就是。早餐免费种类很齐全，离市中心也不远有很多小店可以逛
距离火车站很近，步行10分钟以内；距离约克大教堂也很近，也是10分钟以内；附近有一家Red Chilli Restaurant中餐餐厅，Betty也去吃了，排队大约30分钟。
这家欢朋希尔顿酒店是我在英国住的性价比最高的酒店。我们三人入住。一个双人床和一个沙发床。约克镇是一个很小但历史很悠久的城市。美国的newyork就是新约克的意思。酒店离火车站和约克城墙都很近。走到肉铺街和约克大教堂也是15min以内。
房间符合对酒店星级本身的预期；位置超赞，火车站出来5-6分钟就走到了，感谢前方朋友点评中提到的走法，火车站出来过马路，然后左转，第一个城墙洞口进去，左前方是grand hotel，走过去右手边坡上就看到希尔顿欢朋的标识了；约克住一晚刚刚好
圣诞出行碰到服务最差的酒店，没有之一，尤其是餐厅的一名男性当地工作人员，非常粗鲁且没有礼貌。停车需要走十分钟，酒店边上就是市政厅安全还算好。
设施：就是普通快捷酒店水平，基本设施都有，但也没有什么亮点
卫生：很好，有每日的免费打扫
环境：离火车站和城墙很近，去教堂和肉铺街要走15分钟左右
服务：挺好，烧水壶盖子坏了去前台立刻给换了个新的