酒店回复: Dear Elinor,Thank you for your wonderful review. We are delighted to hear that you enjoyed our spacious and clean rooms, as well as our breakfast offerings. It’s great to know that the addition of miso soup made your stay even more comfortable and enjoyable. Our team is always happy to provide little touches that make our guests feel at home.We look forward to welcoming you back on your next visit to Sydney.Warm regards,Bikram TamangFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the disappointing experience you encountered during your recent stay.We are deeply concerned to learn about the cleanliness issues and the condition of the room, including the broken bed and missing amenities. This is far from the standard we strive to uphold, and we regret that these matters were not resolved to your satisfaction during your stay. Please rest assured that we are taking your comments very seriously. Our housekeeping and front office teams have been notified and retrained to ensure such lapses are not repeated.We also understand your frustration regarding the seasonal pricing. While rates do fluctuate during peak travel periods due to increased demand, we fully recognize that this does not excuse a lack of quality or service, both of which are core to our commitment to guests.We truly appreciate your feedback, as it helps us identify areas for immediate improvement. If your travels bring you back to Sydney, we would be grateful for the opportunity to restore your confidence in us.Warm regards,Bikram TamangFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback.We're thrilled to hear that you enjoyed our central location! Being just a short walk from Central Station and close to key destinations like Circular Quay and the airport certainly makes getting around the city quick and easy. We're also glad you found the nearby 7-Eleven and Woolworths convenient during your stay.We hope to welcome you back again soon for another comfortable and well-connected visit.Warm regards,Bikram TamangFront Office Manager

酒店回复: Dear Valued Guest,Thank you for sharing your recent experience with us.We’re glad to hear you enjoyed our convenient location near the central station and appreciated the spaciousness of our rooms. Your comments regarding the condition of our facilities and decor are genuinely appreciated. We understand how important modern comforts are to our guests, and we are actively exploring renovation plans to enhance the overall guest experience.Your feedback plays a valuable role in helping us improve, and we thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Bikram TamangFront Office Manager

酒店回复: 尊敬的宾客： 感谢您与我们分享您的详细反馈。我们很高兴听到您喜欢我们酒店靠近悉尼中央车站的便利位置，并欣赏附近的7-Eleven和Woolworths等便利设施。我们也很高兴得知您对客房设施感到满意，并且我们的团队能够安排您提前入住。我一定会将您的好评转达给他们。 感谢您就早餐选择和早餐区偶尔拥挤的问题提出的宝贵意见。您的反馈已与我们的餐饮团队分享，我们将继续努力提升宾客体验。 此外，我们很高兴您觉得我们酒店干净整洁，物有所值。我们非常重视您的宝贵意见，并希望在不久的将来再次欢迎您光临。 此致， Bikram Tamang 前台经理

酒店回复: 尊敬的宾客： 感谢您给予我们如此高的评价并分享您的入住体验。我们很高兴得知您喜欢我们便利的地理位置，并拥有了一次美好的入住体验。 我们非常感谢您对床和枕头的评价，您的舒适对我们至关重要。我们会将您的反馈转达给客房服务团队，以便我们不断改进，提升宾客体验。 我们期待着您的再次光临，为您带来更加舒适的入住体验。 此致， Bikram Tamang 前台经理

酒店回复: 尊敬的Takoniku， 感谢您的精彩点评！我们很高兴听到您喜欢我们宽敞整洁的客房，并且加床服务也符合您家人的需求。很高兴您觉得床很舒服，并且感谢我们协助您清晨叫车。 我们期待着您和您的家人再次光临！ 此致， Bikram Tamang 前台经理