酒店回复: Kia ora Thank you for your positive review and perfect score. We’re so pleased to hear that you enjoyed your stay, from the breakfast selection and convenient parking to the peaceful atmosphere.It’s great to know the service felt warm and attentive, and that you had time to enjoy a good beer as well. Your feedback means a lot to our team and truly encourages us to keep delivering the experience you described.We hope to welcome you back again soon.Nga mihiDania McRaeHotel Manager

酒店回复: Kia ora,Thank you for your review and for sharing those helpful details with future guests. We’re pleased you enjoyed our location next to the spa and the convenience of being able to walk there easily. We also appreciate you mentioning the laundry facilities it’s great to know these were useful during your stay.Thank you for choosing to stay with us, and we hope to welcome you back again soon.Ngā mihi,Dania McRaeHotel Manager

酒店回复: Kia ora,Thank you for taking the time to share your feedback. We’re pleased to hear the room worked well for your family and that the bedding layout suited your stay. It’s also good to know the pool temperature was comfortable during your visit.We appreciate your comments about the facilities and the pool size this kind of feedback helps guide where we focus our ongoing improvements. We’re also glad our team was able to assist you in English and support a smooth stay for you.Thank you again for choosing to stay with us, and we hope to welcome you back in the future.Ngā mihi,Dania McRaeHotel Manager

酒店回复: Kia ora,Thank you for your wonderful feedback and for continuing to choose to stay with us when you visit Rotorua. It’s great to hear how much you value our location opposite the hot springs and the convenience that brings, along with the added perks. We really appreciate your loyalty and look forward to welcoming you back again on your next visit.Ngā mihi,Dania McRaeHotel Manager

酒店回复: Kia ora TerenceskyThank you for your kind feedback and for taking the time to share your experience. It’s great to hear you found the room clean and comfortable and enjoyed our location next to the hot springs, as well as the added benefit of discounted access.We appreciate your recommendation and hope to welcome you back again in the future.Ngā mihi,Dania McRaeHotel Manager

酒店回复: Kia ora Qianxin,Thank you for your feedback and for rating your stay so highly. We’re glad you enjoyed the location and appreciated being within walking distance of the hot springs and nearby cultural attractions.Rotorua’s geothermal environment is certainly part of its character, and we’re pleased to hear you found the area worth visiting.Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Ngā mihi,Dania McRaeHotel Manager

酒店回复: Kia ora,Thank you so much for your kind review. We’re really pleased to hear you enjoyed the convenience of parking right by your room and our lakeside location.Being close to the lake and nearby hot springs is something many of our guests appreciate, especially after a busy day, so it’s great to know this added to your stay. We truly appreciate you taking the time to share your experience and hope to welcome you back again in the future.Nga mihiDania McRaeHotel Manager

酒店回复: Kia ora,Thank you for taking the time to share your experience with us.We’re pleased to hear that you found our location convenient and that our front desk team made a positive impression on arrival. However, we are very concerned to learn about the incident you described regarding someone entering your room without knocking. We are currently reviewing this matter with our Housekeeping team to understand what occurred and to ensure it does not happen again. Please accept our sincere apologies for the distress this would have caused. Guest privacy, safety, and security are extremely important to us, and this situation does not reflect our standards or procedures. We appreciate you bringing this to our attention, as feedback such as yours helps us improve. If you are willing, we would welcome the opportunity to discuss this further please feel free to contact us directly so we can follow up appropriately.Ngā mihi,Dania McRaeHotel ManagerSudima Lake Rotorua

酒店回复: Kia ora matyupityu， 感谢您的精彩点评和高分评价。 我们很高兴听到您喜欢我们酒店靠近罗托鲁瓦湖和水疗中心的便利位置，以及餐厅和投币式洗衣设施。很高兴得知您觉得这里的食物很美味，而且总的来说，这家酒店是您入住的理想之选。 我们期待很快再次欢迎您的光临。 Ngā mihi Awatere Douglas 酒店经理

酒店回复: Kia ora ,Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear you enjoyed our convenient location and that our team was able to assist you during check-in. However, we are sorry to learn that aspects of your experience did not fully meet expectations particularly the bathroom size and the inconvenience caused by your room being located in a different building.We understand how challenging it can be to manage luggage, especially during busy departure times, and we apologise that assistance was not available at check-out. Your comments have been shared with our team so we can review how we support guests during peak periods.We truly appreciate your feedback, as it helps us improve both our facilities and service delivery. We hope to have the opportunity to welcome you back in the future and provide a smoother, more comfortable experience.Ngā mihi,Dania McRaeHotel Manager