酒店回复: Thank you very much for your outstanding review. We’re delighted to hear that you enjoyed the breakfast, found the room spacious and comfortable, and appreciated the private parking and convenient location close to the city centre.It’s especially lovely to know our team made you feel welcome. Thank you for choosing to stay with us — we’re glad you had a great experience and hope to welcome you back again soon.KInd regards, Gavin, Hotel Manager.
酒店回复: Thank you so much for your outstanding review. We’re thrilled to hear that you enjoyed your stay in our two-story family chalet and found it to be such great value for money. It’s wonderful to know that the equipped kitchen allowed you to prepare your delicious Chaoshan beef hotpot—what a treat!We’re also glad that the free parking and convenient location made your visit even more enjoyable. Your kind words about cleanliness, facilities, and service mean a lot to our team.We look forward to welcoming you back on your next trip to Queenstown. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you so much for your outstanding review! We’re delighted to hear that you and your mum enjoyed the beautiful lake views, the scenery, and our convenient location close to Queenstown centre and the cable car.We’re especially glad to know the location worked perfectly for you without a car! Thank you for staying with us, and we’d love to welcome you both back again in the future.Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you for your wonderful 9.7/10 review! We’re delighted to hear that you enjoyed your stay in the family chalet room, appreciated the fully equipped kitchen, and liked the convenient location and lake views. It’s also great to know that our Chinese-speaking receptionist was helpful during your visit.We appreciate your honest feedback regarding the bathroom odor and the breakfast. Your comments are valuable, and we will review them carefully to make improvements for future guests.We’re thrilled that overall you had a positive experience and hope to welcome you back soon for an even more enjoyable stay.Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you so much for your amazing rating and for taking the time to share such detailed feedback.We’re delighted to hear you enjoyed our convenient location within walking distance to Queenstown’s attractions, as well as the value of the two-story cabins and their balconies. It’s also great to know that the complimentary parking and nearby bus stop made getting around easy for you.We truly appreciate your balanced feedback regarding the warmer upstairs area in summer, the hill from town, and the shower setup. Your comments are very helpful, and we’ll certainly keep them in mind as we continue looking for ways to improve our guests’ comfort.Most of all, we’re so pleased that our service and overall value made your stay enjoyable. We hope to welcome you back to Queenstown again soon.Kind regards, Gavin,
酒店回复: Many thanks for the feedback and review from your stay at Heartland Hotel Queenstown. The location of the hotel offers our guests convenient access to the central town activities and shops. And also to the bus service to explore further afield. Thank you for staying with us. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you for your thoughtful review and 8.5/10 rating. We’re glad to hear that you appreciated our convenient location and found parking generally easy to access.We also appreciate your feedback regarding the street noise. We understand that soundproofing can be important for a restful stay, and your suggestion to mention room preferences when booking is very helpful for future guests.Thank you again for sharing your experience. We hope to welcome you back for an even more comfortable stay next time.Kind regards, Gavin, Hotel Manager
酒店回复: We love the photos you have attached to your feedback. Wonderfull to read your stay was enjoyable and you apprecaited the hotels facilities and central Queenstown location. You will be happy to know we had a small snowfall last night to help keep the ski fields looking great. Kind regards, Gavin, Hotel Manager.
早餐可以，房间大住着挺舒适，有自己的停车位。工作人员友好。距离核心区域很近。不错的入住体验。
设施：非常好
卫生：非常好
环境：很好
服务：很好
在皇后镇的2个晚上订了这个房子，不到1000在皇后镇这个寸土寸金的地方来说已经是性价比超级高。是一个两层的小木屋，屋内配备非常齐全的烹饪工具，我在屋内做了一顿美味的潮汕牛肉火锅，这个含金量，谁懂啊～配备免费的停车位，位置也离景点非常近，下次还会再来
和妈妈一起去的，出去就能看到湖，走路到皇后镇中心十分钟以内，风景太好啦，走到缆车也非常近！适合无车人士哈哈哈
预订的家庭小屋，整体比较干净整洁，二楼厨房用品比较齐全，可以自己做饭，能看到一些湖景。离市中心很近，走路10分钟可到，免费停车位还挺多的，只要不是回来太晚，一般都有位置。酒店有中文前台，还是比较nice的。
美中不足，卫生间味道有点大，另外早餐一般般。
步行到各个皇后镇的景点都很近，小木屋是两层的，还有个小阳台，在皇后镇寸土寸金的地方算是性价比很高了。停车位免费（先到先得）、附近有线路比较全的公交车站。虽然有一些无伤大雅的点，比如夏天的时候，二楼白天会很热（但如果出去玩或者人不多、大家都在一层活动的话影响不大）、从镇中心走到酒店要上个大坡、淋浴要站在浴缸里面，但综合不错的服务态度和性价比来说，感觉都可以接受。
位置还挺好的，就是从市中心回酒店要爬一个小坡，但是门口有公交，去机场以及arrow town都挺方便的，走路到市中心10分钟以内，一共住四晚，后面三晚都能看到湖景，目测所有房间都有小露台，房间空间大
Heartland 酒店地理位置绝佳——离市中心仅几步之遥，而且从国王小木屋客房看到的景色简直美得令人窒息。非常感谢酒店给我安排了一间非常棒的角落房间，让我度过了一个星期的愉快住宿。房间内部设计简洁却很舒适。我在这里度过了一段最难忘的时光！
酒店的规模还蛮大的，位置也很好，步行到town就几分钟。
停车位还算多，但有时候可能会停得远一些。
隔音不好，我们的房间靠着马路，晚上非常吵。介意的最好在预定时备注。
从酒店房间看出去的景色简直绝了！除了有辆车停在门口挡住了去路之外，一切都堪称完美！
环境：从机场下来坐辆公交车就能直达，下车穿过马路走5分钟就到啦。酒店在一个斜坡上，但地理位置真的太棒啦。步行15分钟就能达到镇上、skyline，非常方便。
设施：酒店在小木屋里，景观房真是出乎意料的美，房间也很大，阳台上可以看到湖景和山景。房间里有暖气，很暖和。早餐的种类也很丰富。如果要去滑雪，离酒店步行10分钟就有一个车站。