酒店回复: Thank you for the very positive review following your stay. The kitchen team present a very hearty and varied breakfast buffet - so great to read you enjoyed this. All the staff work very hard in providing a welcoming hotel. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you so much for your outstanding review. We’re thrilled to hear that you enjoyed your stay in our two-story family chalet and found it to be such great value for money. It’s wonderful to know that the equipped kitchen allowed you to prepare your delicious Chaoshan beef hotpot—what a treat!We’re also glad that the free parking and convenient location made your visit even more enjoyable. Your kind words about cleanliness, facilities, and service mean a lot to our team.We look forward to welcoming you back on your next trip to Queenstown. Kind regards, Gavin, Hotel Manager.
酒店回复: Many thanks for the feedback and review from your stay at Heartland Hotel Queenstown. The location of the hotel offers our guests convenient access to the central town activities and shops. And also to the bus service to explore further afield. Thank you for staying with us. Kind regards, Gavin, Hotel Manager.
酒店回复: We love the photos you have attached to your feedback. Wonderfull to read your stay was enjoyable and you apprecaited the hotels facilities and central Queenstown location. You will be happy to know we had a small snowfall last night to help keep the ski fields looking great. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and sincerely apologize for the issues you experienced with your room, including the dampness, lack of natural light, and overall condition.Please be assured that your comments have been shared with our management and housekeeping teams to address the concerns you raised and to prevent similar experiences for future guests. We understand how disappointing this must have been, and we regret any discomfort caused during your stay.We appreciate your honest feedback, as it helps us identify areas for improvement. We hope to have the opportunity to provide a better experience should you visit Queenstown again.Regards, Gavin, Hotel Manager
酒店回复: Many thanks for the review and the 2 pictures. It does look like it was very cold during your visit to Queenstown (from the pictures). It is starting to warm up a little as spring arrives. Great to read you enjoyed your stay and the hotel facilities. Kind regards, Gavin, Hotel Manager.
酒店回复: Many thanks for the feedback from your stay, along with the spectacular photos. The central location of the hotel is a real positive for our guests, as you discovered. Kind regards, Gavin, Hotel Manager.
住的很好，酒店前台很热情，早饭也好吃，我是冬天来的，根本不冷，而且环境超级美，很推荐大家来这里入住酒店。
设施：非常好
卫生：非常好
环境：很好
服务：很好
在皇后镇的2个晚上订了这个房子，不到1000在皇后镇这个寸土寸金的地方来说已经是性价比超级高。是一个两层的小木屋，屋内配备非常齐全的烹饪工具，我在屋内做了一顿美味的潮汕牛肉火锅，这个含金量，谁懂啊～配备免费的停车位，位置也离景点非常近，下次还会再来
位置还挺好的，就是从市中心回酒店要爬一个小坡，但是门口有公交，去机场以及arrow town都挺方便的，走路到市中心10分钟以内，一共住四晚，后面三晚都能看到湖景，目测所有房间都有小露台，房间空间大
Heartland 酒店地理位置绝佳——离市中心仅几步之遥，而且从国王小木屋客房看到的景色简直美得令人窒息。非常感谢酒店给我安排了一间非常棒的角落房间，让我度过了一个星期的愉快住宿。房间内部设计简洁却很舒适。我在这里度过了一段最难忘的时光！
从酒店房间看出去的景色简直绝了！除了有辆车停在门口挡住了去路之外，一切都堪称完美！
环境：从机场下来坐辆公交车就能直达，下车穿过马路走5分钟就到啦。酒店在一个斜坡上，但地理位置真的太棒啦。步行15分钟就能达到镇上、skyline，非常方便。
设施：酒店在小木屋里，景观房真是出乎意料的美，房间也很大，阳台上可以看到湖景和山景。房间里有暖气，很暖和。早餐的种类也很丰富。如果要去滑雪，离酒店步行10分钟就有一个车站。
这是我在新西兰为时一个月行程里遇到的最糟糕的酒店，不知道是不是前台故意为之，给我们了一个一层的房间，进去后像是进了一间地下室一样，阳台外被外围绿植围得严严实实，白天也不见阳光，屋里一直都是发霉的味道，房间非常潮，住了三天，我们行李里的衣服全都是潮气的味道，直到第二天换了酒店打开行李箱还能闻到。房间的床巨软，躺上就感觉陷进去了，队友开玩笑说像是躺进浴缸里了。酒店感觉很老，这个房间不知是光线问题么，显得更加的老旧。浴室还挂着80年代的帘子，洗澡得站在浴缸里。非常无语，楼上的房间阳光还是很充足的，我们带着孩子，还给我个角落房？非常非常糟糕的体验！
位置极佳，就在市中心旁边，步行过去五分钟，但是车位有点紧张，停车需要注意，我们住底楼因此推箱子要去地下一层有点不方便
这间小屋简直太棒了，景色美不胜收。所有员工都非常出色，热情又友好。我挑不出任何毛病。我最近的这次住宿真是一次难忘的旅行！
下次再来皇后镇，我肯定还会选择这家酒店。谢谢。
这二天的房间明显好很多，住的很舒服，卫生间很大干净，有暖风机，房间也很大，就是靠着主马路，白天有点吵，晚上倒还好，晚上车子少很多，没人摁喇叭，睡觉没问题。
酒店的位置还算是非常方便的，所有想去的地方都在10分钟的步行距离