酒店回复: Dear Lilydanta,Thank you for sharing such thoughtful feedback! We are delighted that our location proved convenient and that you appreciated the complimentary luggage storage.It is wonderful to hear that you found the hotel clean and well equipped, and that the bottled water and capsule coffee machine added comfort to your stay. We are also pleased that the refreshments in the lobby were enjoyed.Your note about the nearby shops is much appreciated and will be helpful to future guests. Recommendations like yours reflect our team’s commitment to providing a welcoming and well-considered experience.We look forward to the pleasure of welcoming you back on your next visit!Best regards,Mohanad B.Guest Relations ManagerNH Collection München Bavaria
酒店回复: Dear Shanghainuobao,Thank you for sharing your thoughtful feedback and for choosing our hotel after considering many options in Munich. We are delighted to know your stay exceeded expectations and that our location worked well for both the train and bus stations, as well as the Old Town.We appreciate your kind comments about our front desk team and restaurant staff, and we are pleased you found breakfast plentiful and welcoming. It is wonderful to hear you enjoyed a comfortable five-day stay and felt at ease throughout your visit.Your notes about room selection and tram noise are valuable, and we are glad the nighttime was peaceful. We are also pleased our proximity to key sights made exploring the city convenient.Thank you again for your review. We look forward to welcoming you back on your next trip to Munich.With kind regards,Maximilian W.Assistant Front Office Manager
酒店回复: Dear Guest,Thank you for sharing your detailed review of your stay with us at NH Collection München Bavaria. We are delighted to hear that you found our location convenient, with easy access to the train station and metro lines, as well as nearby shopping and attractions.We appreciate your feedback about the kettle in the room and are sorry to hear that it did not meet your expectations in terms of cleanliness. Please rest assured that we will address this issue promptly with our housekeeping team to ensure it meets our high standards.We're pleased to hear you enjoyed the selection of tea and coffee in your room, and we hope this added to your comfort during your stay.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back to provide an even better experience.Best regards,Maximilian W. Assistant Guest Relations Manager NH Collection München Bavaria
酒店位置就在主火附近，出入很方便；有免费寄存行李；干净卫生，设施齐全，有赠送矿水，还有胶囊咖啡机；酒店大堂很贴心为住客提供了柠檬水、西柚水、糖果饼干和青苹果；酒店隔壁就是DM药妆店还有超市，大力推荐。
慕尼黑的酒店看了好多家，最后选了这家。没有让我们失望，比我想象的好很多。我希望离火车总站距离近，离大巴车站近，但是担心离车站近了乱，流浪者多。入住体验好，从ZOB大巴站走过来10分钟。前台服务人员热情，我要求高楼层，市区一侧，当时可选的只有一二层和801房。我选了801，楼下有轨电车过有噪音。夜间车停运。酒店离老城广场步行约十分钟。楼下人多，没有不安全感。酒店早餐7点开始，周末7:30开。早餐丰富。餐厅有位亚裔员工很友善。其他员工也都不错👍。在这家住了五天休息很好。
我在这里住了三晚，说实话，我非常失望。
先说优点吧：位置绝佳。就在火车站和地铁站对面，附近有Lidl和Rewe超市，步行15分钟就能直达老城。超级方便。
但遗憾的是，优点也就仅限于此了。服务真的太平淡了——和前台沟通非常官方，完全感受不到热情或欢迎。房间本身有点小（是干净，但绝对不宽敞）。
最让人失望的是：饮用水政策。酒店每天每个房间只提供一小瓶水。这是给两个人用的。第一天，我向前台要了瓶额外的水——他们让我去酒吧买。好吧，我在那买了一瓶。第二天，因为我们跳过了客房清洁，所以没有补充水，晚上我又去酒吧要了一瓶。这次工作人员告诉我必须付费。
我彻底震惊了。一个每晚收费200欧元的四星级酒店……居然连一瓶简单的纯净水都不给客人提供？我在欧洲住过那么多酒店，这还是我第一次遇到这样的情况。更荒谬的是，酒店前台放着免费苹果，早餐时提供无限量饮用水——却拒绝给客人提供一瓶带回房间的水？简直荒唐。
这项政策真的毁了原本可能还不错的住宿体验。作为一个“精选”酒店品牌，我期望在服务和待客之道上能有更多表现。很遗憾，我不会推荐这家酒店。
酒店地理位置优越，靠近中央车站，可以乘坐地铁、电车和公交车，附近还有便利店。员工非常友好，酒店还提供苹果和巧克力。房间也很干净。
干净整洁。我很喜欢所有的这些地点。
特别感谢在办理入住时帮了我大忙的（我觉得他叫T.B.……一个帅气的黑人小伙）。非常感谢。
即使我再来慕尼黑，我也会选择住在这里。
这是我第5次住NH COLLECTION酒店，非常满意，早餐特别好，服务非常好，酒店位置超好，就在慕尼黑中央火车站出门马路对面，到卡尔门步行3分钟，到老城、新市政厅步行5分钟，特别方便！
酒店地理位置极佳，就在火车总站旁边（不过车站周边的区域有点破旧）。
我住的高楼层房间非常干净，能看到不错的城市景观（正对着车站）。
工作人员很友好，早餐选择也很丰富。
我十多年前第一次来这里，现在发现大堂和房间都翻新过，看起来很现代。
如果以后再去慕尼黑，我还会选择住在这里。
距离火车总站非常近，距离去机场的S1，s8地铁更近，就这酒店边上。附近购物也很方便，出门左手边就是DM，过个红绿灯就是lidl超市。周边还有很多景点可以逛逛。
房间内还配有热水壶，但看了下感觉很久没有用了，也不太敢用。因为热水壶的原因对卫生不给满分。房间有多种茶包和咖啡。
楼下就是火车站，去机场和别的地区十分交通方便，房间干净，食物好吃，服务人员也很nice，给到很多帮助
位置绝佳！交通非常便利，酒店楼下就有dm超市，缺什么都能马上买到。
到景点也只需20分钟左右，散散步就到了，距离适中。
早餐种类超级丰富，而且都很好吃！牛奶和酸奶也有很多选择，完全不会腻，帮了大忙。顺便提一下，前台提供的迎宾小点心，水果软糖甜度适中，味道也很棒。