酒店回复: Andrew, thank you for sharing your feedback. The experience with pre-authorizations and additional charges is noted, and the concerns regarding information about breakfast pricing are appreciated. The input will be taken into consideration as efforts continue to improve communication.
3.0分
商务出差
原文
翻译提供方：Google
酒店设施需要升级
出差期间住了一晚。工作人员友好、专业、彬彬有礼。
第四间客房的地毯又旧又臭。希尔顿酒店竟然有这种状况，真是让我震惊。
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酒店回复: Samuel, thank you for sharing your thoughts about your recent visit. The team is glad you found them approachable and dedicated to service. Your remarks about the overall upkeep are appreciated and will be taken into consideration as future improvements are planned.
3.0分
商务出差
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Very disappointing with the cleanliness of the room. Room appearance is clean, but there are things that are gross. The smell in the entire building, smells like an indoor pool, even in my room. Im sure the lock on the door won't save me from an intruder, but mentally it gives peace of mind.......it's broken, and looks like it has been for a long time. No, Do not disturb card.....ughhhhhh. very disappointing for a Hilton hotel.
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酒店回复: Karen, the team appreciates your detailed feedback and takes your concerns seriously. While the room's presentation did not fully meet your expectations, efforts are ongoing to enhance comfort and security for all guests. Your input regarding amenities and the atmosphere has been noted, and the team is committed to making improvements wherever possible. Thank you for sharing your thoughts.
2.0分
其他
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The rooms can be updated... When I called for availability and had a question about the TV,,a staff member told me that it was smart TV in the room and that's not true but that's the only reason I made the reservation...when I was checked in by the MOD I was told that there isn't any smart TVs ...it might not seem like a big deal but it is a big deal because I don't like hotel TV selection...
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酒店回复: Arica, thank you for sharing comments about your experience. The team strives to provide accurate information to guests and aims to address all questions thoroughly. Your feedback regarding in-room amenities and communication is appreciated.
5.0分
情侣出游
Our room was great ! Very clean ! Only problem was the blind was broke and the Kurig didn’t work. I advised them at check out !
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酒店回复: Deborah, we’re delighted you loved your experience at Hilton Garden Inn Baltimore White Marsh and that your room met your expectations for cleanliness. Thank you for letting our team members know about the window treatment and coffee maker at checkout—your feedback helps us ensure a comfortable stay for future guests. We hope to welcome you back soon!
5.0分
其他
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I was there for a funeral and I didn't get to enjoy the pool or hotub...but the bar and breakfast was very good! Staff was very courteous. I felt like I belonged! Thank you
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酒店回复: Annetta, it’s wonderful to hear you felt so welcome at Hilton Garden Inn Baltimore White Marsh. The team is delighted you enjoyed the bar and breakfast, and that our colleagues made you feel at home. Thank you for choosing to stay with us, and we hope your next visit offers a chance to enjoy more amenities.
2.0分
其他
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We did not enjoy our stay here. We had 2 lights out in our room, one in the bathroom & the one by the mirror, closet, coffee pot area. We talked to them 3 times about it. They said they couldn’t fix the bathroom & never did anything about the ceiling light. We were there for 5 nights with these major lights out. The sink leaked so we had to keep a towel under it. Our bathroom condtioner & lotion were totally empty. Only one elevator worked & the other was extremely slow. The staff was nice but thats not enough to make good stay. This place is old and needs attention.
It is not to the standards of a Hilton Garden Inn. We will not stay here in the future.
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酒店回复: Michael, thank you for sharing your feedback. The concerns you experienced during your visit have been noted, and your comments about the room and common areas will be shared with the team. While the colleagues were glad to provide helpful service, it’s unfortunate that your overall experience was not what you expected. Your input is appreciated.
4.0分
其他
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I didnt give it 5 stars because the guest below abd beside us wer eliud in the hallway all night talking on their ohone screaming slamming doors yelling until about 1230am only reason it didnt get 5 stars
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酒店回复: Jan, thank you for staying with us at Hilton Garden Inn Baltimore White Marsh. The team is glad you enjoyed your overall experience. Your feedback about noise is appreciated, and the team always aims to provide a relaxing atmosphere for every guest. The team looks forward to welcoming you back for an even better visit next time.
5.0分
其他
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Everybody was very friendly. When I came down for breakfast the cook came up to me and ask what I would like for breakfast, like she was my personal chef. I have Celiac disease and can’t have gluten so she gave me other options. It was delicious!
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酒店回复: Jaselle, it’s wonderful to hear you had such a welcoming experience at Hilton Garden Inn Baltimore White Marsh. The team truly enjoys making guests feel special and accommodating individual needs. We’re delighted you enjoyed your breakfast and hope to see you again soon.
希尔顿花园酒店一直都不错，除了上次遇到个小插曲。有位同楼层的住客，开关门总是不轻不重，砰砰响了不下百次，虽然这不是酒店的错，但确实挺烦人的。
我不喜欢他们先从我的账户中扣款，然后在我尝试通过手机办理入住手续后又将钱退还到我的账户中，后来我发现他们在我已经支付的价格上加收了75.00美元的手续费，真希望我早点知道他们会加收这笔费用，这样我就可以为此做预算了，但他们没有告诉我早餐需要多付17美元，而且不是免费早餐。
酒店设施需要升级
出差期间住了一晚。工作人员友好、专业、彬彬有礼。
第四间客房的地毯又旧又臭。希尔顿酒店竟然有这种状况，真是让我震惊。
Very disappointing with the cleanliness of the room. Room appearance is clean, but there are things that are gross. The smell in the entire building, smells like an indoor pool, even in my room. Im sure the lock on the door won't save me from an intruder, but mentally it gives peace of mind.......it's broken, and looks like it has been for a long time. No, Do not disturb card.....ughhhhhh. very disappointing for a Hilton hotel.
The rooms can be updated... When I called for availability and had a question about the TV,,a staff member told me that it was smart TV in the room and that's not true but that's the only reason I made the reservation...when I was checked in by the MOD I was told that there isn't any smart TVs ...it might not seem like a big deal but it is a big deal because I don't like hotel TV selection...
Our room was great ! Very clean ! Only problem was the blind was broke and the Kurig didn’t work. I advised them at check out !
I was there for a funeral and I didn't get to enjoy the pool or hotub...but the bar and breakfast was very good! Staff was very courteous. I felt like I belonged! Thank you
We did not enjoy our stay here. We had 2 lights out in our room, one in the bathroom & the one by the mirror, closet, coffee pot area. We talked to them 3 times about it. They said they couldn’t fix the bathroom & never did anything about the ceiling light. We were there for 5 nights with these major lights out. The sink leaked so we had to keep a towel under it. Our bathroom condtioner & lotion were totally empty. Only one elevator worked & the other was extremely slow. The staff was nice but thats not enough to make good stay. This place is old and needs attention.
It is not to the standards of a Hilton Garden Inn. We will not stay here in the future.
I didnt give it 5 stars because the guest below abd beside us wer eliud in the hallway all night talking on their ohone screaming slamming doors yelling until about 1230am only reason it didnt get 5 stars
Everybody was very friendly. When I came down for breakfast the cook came up to me and ask what I would like for breakfast, like she was my personal chef. I have Celiac disease and can’t have gluten so she gave me other options. It was delicious!