酒店回复: Thank you for your great rating! We’re delighted to hear you had a great stay and truly appreciate your support.We look forward to welcoming you back soon!
4.0分
家庭亲子
Clean room overall, though we asked housekeeping to come back later on and they did not. But front desk staff was accommodating with fresh towels.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and that our front desk staff was able to assist with fresh towels.We apologize that housekeeping was unable to return at your requested time and wish you had let us know while you were here so we could have addressed it immediately. Your comments will help us improve our service, and we hope to welcome you back for an even better experience next time!
5.0分
商务出差
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Clean room,comfortable bed. Clean room,freindly staff, pool and hot tub were a nice added touch.. you can tell that the staff takes pride in the appearance of the hotel. They were constantly mopp9ng the entry ways and vaccuming the hallways and there is a dedicated breakfast attendant that is sweeping and wiping the tables off and taking care of the brekfast foods
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your clean room, comfortable bed, and the added touches of our pool and hot tub. It’s great to know that our team’s efforts to maintain the hotel’s appearance and provide attentive service, including breakfast, were noticed and appreciated.We truly value your feedback and look forward to welcoming you back for another enjoyable stay!
4.0分
商务出差
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Place and people was fine. They never got my reservation from ******* even though I showed them my confirmation on my phone. They got me my room at a discount and all is good.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that, despite the issue with your ******* reservation, we were able to get you checked in and provide a discount.We appreciate your understanding and are happy that you enjoyed your stay overall. We hope to welcome you back in the future for an even smoother experience!
3.0分
其他
Friendly staff, toilet issues, stove top in room did not work, pool was full of unsupervised children
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our staff friendly, and we appreciate you acknowledging their efforts. We sincerely apologize for the maintenance issues you experienced with the toilet and stovetop, as well as for the pool environment not being as relaxing as expected.We wish these concerns had been brought to our attention during your stay so we could have addressed them promptly. Your comments have been shared with our management team to help improve our facilities and guest experience. Thank you again for your feedback, and we hope you’ll consider staying with us again in the future.
3.0分
家庭亲子
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Took forever to check in. Only one person working the desk. Beds were horrible. My back hurt from the bed. The kids loved the pool it was good. Won’t stay again though.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear your kids enjoyed the pool, but we’re very sorry that the check-in process and the beds did not meet your expectations.We do have limited staff at the front desk at times, which can result in longer wait times, and we truly wish you had let us know while you were here. We would have gladly moved you to another room to ensure a more comfortable stay. Your comments regarding the beds will be shared with our team as we continually work to improve comfort for our guests.We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
5.0分
其他
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This is super close to Mayo. Like a five minute drive. The rooms are so clean, I was impressed. It feels like a safe place in a sketchy area lol hard to explain. I keep having to stay in Rochester and this is the best affordable hotel I have found so far.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you found our location convenient and our rooms clean. Your comments about feeling safe and comfortable mean a lot to us.We’re glad to know we’ve become your go-to affordable option in Rochester and look forward to welcoming you back on your future visits. Safe travels until then!
4.0分
家庭亲子
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It was a step up from Motel 6. Breakfast was good. Average selection of food. Room a little worn. Tub/shower drain clogged. Lamp out between beds. Mattresses need replacing, but I slept ok. Price was right.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our breakfast and found your stay to be good overall.We also appreciate your comments regarding the room condition, tub/shower drain, lamp, and mattresses. We wish you had let us know about these issues during your stay so we could have addressed them immediately. Your feedback will be shared with our team as we work to maintain and improve our facilities.We’re happy that the price and overall experience met your needs, and we hope to welcome you back for an even more comfortable stay in the future.
4.0分
其他
This is an older building but was very clean, friendly staff, and great breakfast options.
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酒店回复: Thank you for your positive review! We’re glad to hear you found our hotel clean, enjoyed our friendly staff, and liked the breakfast options. We truly appreciate your feedback and look forward to welcoming you back on your next visit!
2.0分
其他
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The handicap bathroom was not well designed.. water ran all over and out the door into the room .. they didn’t stock their breakfast supplies well - out of coffee, sausage, etc several of the days .. had to ask for towels every day .. don’t recommend staying here and we will not book this hotel again!
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you experienced during your stay, particularly with the handicap bathroom and towels. We wish you had let us know about these issues while you were here so we could have addressed them immediately.For clarification, our housekeeping team replaces towels daily unless a “Do Not Disturb” sign is displayed on the door. Additionally, we’re sorry to hear you had concerns about breakfast. We’d appreciate knowing more about when you went down, as we would have been happy to assist if anything was unavailable.Your comments will be shared with our team to help improve our facilities and service for future guests. We regret that we did not meet your expectations and hope to provide a better experience if you choose to stay with us again.
好的！
Clean room overall, though we asked housekeeping to come back later on and they did not. But front desk staff was accommodating with fresh towels.
Clean room,comfortable bed. Clean room,freindly staff, pool and hot tub were a nice added touch.. you can tell that the staff takes pride in the appearance of the hotel. They were constantly mopp9ng the entry ways and vaccuming the hallways and there is a dedicated breakfast attendant that is sweeping and wiping the tables off and taking care of the brekfast foods
Place and people was fine. They never got my reservation from ******* even though I showed them my confirmation on my phone. They got me my room at a discount and all is good.
Friendly staff, toilet issues, stove top in room did not work, pool was full of unsupervised children
Took forever to check in. Only one person working the desk. Beds were horrible. My back hurt from the bed. The kids loved the pool it was good. Won’t stay again though.
This is super close to Mayo. Like a five minute drive. The rooms are so clean, I was impressed. It feels like a safe place in a sketchy area lol hard to explain. I keep having to stay in Rochester and this is the best affordable hotel I have found so far.
It was a step up from Motel 6. Breakfast was good. Average selection of food. Room a little worn. Tub/shower drain clogged. Lamp out between beds. Mattresses need replacing, but I slept ok. Price was right.
This is an older building but was very clean, friendly staff, and great breakfast options.
The handicap bathroom was not well designed.. water ran all over and out the door into the room .. they didn’t stock their breakfast supplies well - out of coffee, sausage, etc several of the days .. had to ask for towels every day .. don’t recommend staying here and we will not book this hotel again!