酒店回复: We are very sorry to hear about the issues you experienced during your stay. This is not the standard we strive for, and we understand your disappointment. Your concerns have been shared with our management team for immediate review. Please contact us directly, so we can discuss how to make this right.
酒店回复: Thank you for sharing your feedback. We sincerely apologize that the chair in your room was not clean and that the accessibility features did not meet your expectations. Your comments about the tub, seating, and dispenser heights are very important to us, and we will review these issues with our team to make the necessary improvements. We’re sorry for any inconvenience this caused during your stay and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.
酒店回复: We sincerely apologize for the experience you had. This is far from the standard we aim to uphold, and we understand your frustration. Your feedback helps us improve, and we’re addressing this with our team to ensure it doesn’t happen again.
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我们要求提前办理入住手续，一切都很顺利。
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酒店回复: We're glad to hear everything went smoothly with your early check-in request. It was our pleasure to accommodate you, and we hope you had a wonderful stay with us!
本来早就看好了，但是预定日期比较近导致房费很高。所以想要预定要趁早。再说这家店附近有loblaws超市以及一些快餐连锁店。但是洗衣、干衣是要收费的。
好地方，员工很敬业。早餐很棒，种类也挺多的！
员工很棒。房间和床都很干净舒适。包含早餐，选择也很多样。
价格很划算。区域很安全。会考虑再次入住。
我们只住了一晚，但一切都很完美。房间非常干净，员工也都很友善。我们没来得及体验泳池，但看起来很不错。至于早餐，简直就像是在餐厅用餐一样，选择非常多，能满足各种口味。我肯定会再来，也强烈推荐！
抵达时，前台工作人员的服务让我非常满意，提供了我需要的所有信息，并保证如果我有任何不满意，可以告知她，她会尽力提供帮助。
我在该地区探亲期间在这里住了4晚。房间非常干净宽敞。床很舒服。周末晚上，主楼层有一些活动，但我住在五楼的房间里，一切都很安静。酒店附近有很多小吃店和咖啡馆，隔壁还有一家超市。
距离机场约25分钟，距离渥太华市中心约25分钟。大堂里的咖啡总是很热。我一定会再住在这里。
我们订的房间本来应该可以睡6个人，但当我们打开沙发拉开准备睡觉时，发现里面全是头发，还有像是干血之类的东西。而且，我们走进房间时，灯罩也坏了，上面满是灰尘，我们真的非常非常失望！！我们一晚花了300美元，前台告诉我们，他们没有客房清洁人员，所以我真的很想找人谈谈，看看能不能解决这个问题。我一直都选择假日酒店，但现在我想，等我家再去度假的时候，我们应该考虑其他酒店。
房间里的椅子很脏。房间本来应该无障碍，但淋浴间却变成了浴缸。我们不得不要求房间里增加座位。洗手液和乳液分配器的位置太高，不方便使用。总体来说，相当失望。
床单很脏
床单没换，上面有头发，床很乱，还有脚印。打电话给经理，他说现在太晚了，没人来换床单。我们本来自动获得积分的，但没拿到。
我们要求提前办理入住手续，一切都很顺利。