酒店回复: Thank you for sharing your thoughts with us! We’re glad to hear that you found good value in your stay. It’s true that our building has over a century of history, and while its age gives it unique character, we understand it can also come with certain challenges—like the windy conditions you experienced.We appreciate your balanced feedback and are always working to improve comfort while preserving the charm of our historic property. We hope to welcome you back again soon for an even better stay.Thank you once again for choosing us!

酒店回复: Thank you so much for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful hilltop setting, as well as our lobby and exterior areas for photos. It’s also wonderful to know that our housekeeping team helped make your two-week stay comfortable with their consistent cleaning and linen service.We truly appreciate your comments regarding our facilities and will continue working on improvements to enhance the overall guest experience. Your insights are very valuable to us.We hope to have the pleasure of welcoming you back again soon!

酒店回复: 非常感谢您的好评！我们很高兴听到您在该地区感到安全，并对我们的设施、服务和餐饮感到满意。很高兴我们的客人拥有积极的体验。 我们非常感谢您的反馈，并期待您下次来旧金山时再次光临！

酒店回复: Thank you for sharing your thoughts. We’re pleased that you appreciated the historic character and retro charm of our hotel. We understand your concern regarding the need for renovation and truly value your feedback. Continuous improvement is important to us, and your comments help guide our efforts to enhance the guest experience.We hope to welcome you back in the future and provide an even more comfortable stay.

酒店回复: Thank you for sharing your detailed feedback with us. We sincerely appreciate you taking the time to highlight both the positive aspects of your stay and the areas where we fell short.We’re truly sorry to hear that your arrival experience was less than ideal, especially after such a long journey and with elderly guests in your group. While our early check-in fee is a standard policy based on availability, we understand how it may have felt inconvenient under the circumstances. We’re glad to hear that our luggage storage service was helpful.Your comments regarding the room size, restaurant pricing, and the quality of the hot milk have been noted and will be shared with our relevant teams to ensure better quality and service moving forward. We also acknowledge that the hotel’s location on higher ground may pose a challenge for some guests, and we’ll consider how we can better assist with transportation options or provide clearer guidance in the future.On a positive note, we’re happy to hear you enjoyed the scenery and the unique photo opportunities nearby — the "Inception camera" view is definitely a highlight!Thank you again for your valuable feedback. We hope to have the chance to welcome you back and provide a smoother, more comfortable stay next time.

酒店回复: 非常感谢您对我们客房服务团队和前台工作人员的好评——我们很高兴听到他们在您入住期间留下了积极的印象！ 我们也感谢您对浴室水温的反馈。对于由此带来的不便，我们深表歉意，并理解恒定的水温对于舒适的体验至关重要。您的反馈已与我们的维护团队分享，以帮助我们更有效地解决此问题。 我们重视您的意见，并希望有机会在未来再次欢迎您，享受更美好的住宿体验。

酒店回复: Thank you for your feedback. I appreciate your positive comments about the comfort of the bed and the environment being safe. I’m sorry to hear about the issues you experienced with traffic noise and the difficulty of getting to breakfast due to the location. We understand how these factors can impact your stay. Also, I regret that the room you were assigned didn’t meet your expectations. We’ll take your comments into consideration to improve our services. We hope you'll reconsider staying with us again in the future, and if you do, we'd be happy to ensure a more suitable room for you. Safe travels!

酒店回复: 感谢您抽出时间分享您的反馈。我们很高兴听到您欣赏我们酒店的经典魅力，觉得床很舒适，房间也很干净。 我们理解您对没有免费瓶装水以及房间因窗帘而光线不足的担忧。您的意见非常宝贵，我们一定会认真考虑，努力提升宾客体验。