酒店回复: While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any issues you encountered during your stay. We want to assure you that we pride ourselves on our top-notch service and spotless accommodations, so we apologize that this wasn't your experience. Your comments are important to us and will be reviewed with the team to ensure we always offer our best. We hope to have another opportunity to welcome you back and prove we are better than this.At your service, Derek Harper
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for sharing your feedback. We understand that your stay may not have met all your expectations and appreciate you taking the time to rate your experience. If you’d like to share any additional comments, it would help us continue to improve.
3.0分
其他
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The check in was a little disorganized but once that was finally taken care of the rest was good. When I was checking in, they said my room that was assigned and given to someone else. When they did give me a room, they key didn't work. They gave me a key to an already occupied room. Fortunately, no one was there when we walked in but it was unsettling to know that mishap could happen. Someone's belongings unsecured like that.
Room and Common areas were good and clean. It was about 6 -7 pm when I arrived no line was there.
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酒店回复: Thank you for sharing your feedback, Hartz. We’re sorry for the confusion you experienced at check-in and for the unsettling situation with your room. Your concerns have been noted and will be shared with our team for review. We’re glad to hear that you found the room and common areas clean and comfortable. Your comments help us identify where we can do better, and we appreciate you taking the time to let us know.
3.0分
家庭亲子
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The room was nice and price was reasonable. However there was a strong ‘old’ smell to our room that wasn’t to our taste. The biggest issue was the incredible amount to road/highway noise that could be heard within our 8th floor room. It was an issue throughout the entire night and into the early morning for my entire family, waking us up numerous times. We were there only one night but it was unacceptable. Please be aware if you are staying on the side of the hotel where your windows face the highway.
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酒店回复: Thank you so much for your honest feedback. We apologize for the inconvenience and If you ever visit Virginia Beach again, we would appreciate the opportunity to serve you again. We will do our best to secure you a room away from the interstate.
3.0分
其他
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Property itself was ok. We were almost unable to use the bathroom door at all - although a cute concept, the door literally kept falling off to the point that we just warned eachother of bathroom use.
The doors and walls are paper thin, considering nobody monitors people 'partying' in the hallways at all hours of the night/morning - if you're looking for good sleep, don't look here.
Otherwise it was great, close to most everything & easy and convenient parking.
4.0分
其他
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CC
Everything was good in the room except the convenience of a microwave and a towel racks to hang your towel. The room and the bedding was clean. It was an enjoyable stay.
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酒店回复: Hello Pamela,Thank you for sharing your experience! We’re glad you enjoyed your clean and comfortable room. We appreciate your feedback about a microwave and towel rack and will keep it in mind for future stays. We look forward to welcoming you back to Crowne Plaza Virginia Beach Town Center!
2.0分
家庭亲子
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The bathroom door did not close and there was a light on all night that we could not turn off. We called the front desk and they were not interested in helping. I would like a refund.
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酒店回复: Hello Nicholas,We are sincerely sorry to hear that you didn't have a good time with us. Please accept our apologies for any issues with the bathroom door during your visit, as well as any service concerns. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. For any billing concerns, we encourage you to reach out to the third-party site that you booked with, as they will be the best ones to assist you. We hope you'll consider giving us another chance soon.
3.0分
其他
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Don’t eat the food there
The food at the restaurant was not edible and we were not offered discount or for the uneaten meals to be removed from the bill when we informed the server. We paid full price for food we did not eat. I also ordered a cocktail that tasted like they mixed it in a shaker they had used for a very different cocktail, it was terrible and when they remade it it was the same. A dirty martini shouldn’t taste like mint. We ordered door dash instead. You can hear everything going on in the hallways very clearly so I assume everyone could hear us as well. We asked for towels for our room and none were sent until we asked 2 more times. Maybe they are understaffed but it’s pretty inexcusable to not offer to fix the food situation.
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酒店回复: Hello Melanie,Thank you for being our guest and sharing your thoughts. We're sorry that your stay did not meet your expectations. Our team is always receptive to feedback, and we appreciate you taking the time to provide details on how we can improve. Rest assured, we'll remain focused on serving delicious food and providing attentive service. Although we can't change the past, we can do better going forward, and we hope to have a chance to change your perceptions.
这家酒店还在施工中，我刚进去就踩到了一颗钉子，简直太糟糕了。房间里没有毛巾，我问了前台好几次，直到第二天早上才拿到。前台员工尽力提供了帮助，但客房服务人员态度很差，真是一次非常糟糕的住宿体验。下次再也不会住这里了。
我真的不推荐这家酒店给任何喜欢吃早餐的人，因为他们会收取早餐费用，但实际上根本没有早餐可吃。这家酒店有一家餐厅和酒吧，你可以在那里点餐。你只有这一个选择，其他任何选择都要额外付费。而且那家餐厅的服务也不怎么样。房间干净整洁，但千万不要预订含早餐的房间，请直接预订不含早餐的房间。
除了两位来换床单的清洁工之外，我的住宿体验很不好。因为工作人员给了我一间脏兮兮的房间，而且房间还没有打扫过。经理接到通知后，他基本上说，由于没有空房了，他无能为力。甚至连折扣都没有。我可能不会再选择入住了。
好的
The check in was a little disorganized but once that was finally taken care of the rest was good. When I was checking in, they said my room that was assigned and given to someone else. When they did give me a room, they key didn't work. They gave me a key to an already occupied room. Fortunately, no one was there when we walked in but it was unsettling to know that mishap could happen. Someone's belongings unsecured like that.
Room and Common areas were good and clean. It was about 6 -7 pm when I arrived no line was there.
The room was nice and price was reasonable. However there was a strong ‘old’ smell to our room that wasn’t to our taste. The biggest issue was the incredible amount to road/highway noise that could be heard within our 8th floor room. It was an issue throughout the entire night and into the early morning for my entire family, waking us up numerous times. We were there only one night but it was unacceptable. Please be aware if you are staying on the side of the hotel where your windows face the highway.
Property itself was ok. We were almost unable to use the bathroom door at all - although a cute concept, the door literally kept falling off to the point that we just warned eachother of bathroom use.
The doors and walls are paper thin, considering nobody monitors people 'partying' in the hallways at all hours of the night/morning - if you're looking for good sleep, don't look here.
Otherwise it was great, close to most everything & easy and convenient parking.
CC
Everything was good in the room except the convenience of a microwave and a towel racks to hang your towel. The room and the bedding was clean. It was an enjoyable stay.
The bathroom door did not close and there was a light on all night that we could not turn off. We called the front desk and they were not interested in helping. I would like a refund.
Don’t eat the food there
The food at the restaurant was not edible and we were not offered discount or for the uneaten meals to be removed from the bill when we informed the server. We paid full price for food we did not eat. I also ordered a cocktail that tasted like they mixed it in a shaker they had used for a very different cocktail, it was terrible and when they remade it it was the same. A dirty martini shouldn’t taste like mint. We ordered door dash instead. You can hear everything going on in the hallways very clearly so I assume everyone could hear us as well. We asked for towels for our room and none were sent until we asked 2 more times. Maybe they are understaffed but it’s pretty inexcusable to not offer to fix the food situation.