Only stayed one night at Staybridge Suites in Oak Ridge, but it was solid from start to finish. The room was super clean, the bed felt like a cloud (the good kind, not the thunderstorm kind), and the water pressure in the shower could probably power-wash a truck, which I respect. Staff were friendly without being fake, and check-in took less time than it takes me to remember my Netflix password. I didn’t get to fully test-drive all the amenities, but what I did see was impressive, especially for a quick stay. Would definitely stay again next time I’m passing through. Might even book two nights just to test out that complimentary breakfast like a proper grown-up.
5.0分
家庭亲子
Very friendly staff; the breakfast was great! The room was the perfect size!
5.0分
朋友出游
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Room was a great size. The people at the desk were so friendly. BEST breakfast in town. They informed me right away that something of value was left in the room!
1.0分
家庭亲子
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Worst Hotel we have ever stayed. We stayed in room 514. When we walked in we instantly gagged. This room smelled like a large, wet animal had stayed in the room without ever being let out. It was dreadful. We were offered a bottle of Febreze to fix it. We went to Walmart and bought $100 of cleaning supplies and nothing worked. We asked for another room and none were available. They were aware of the problem and apologized. Said they had replaced the carpet and curtains. It was probably on the walls, air vents and couch. We left very early in the morning and found another hotel. They would not refund the second night. The room was the worst I have ever stayed in. Ot was unacceptable that they knew of the problem and still tried to put people there. Yuck! Avoid this hotel
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酒店回复: Hi Deb C, I am glad to have been a host to one of our valued guests. Thank you for choosing our StayBridge Suites hotel brand for this trip and for sharing your thoughts about your experience. We strive for our guests to have a great and satisfying stay, but I am sorry it didn't go well as I hoped it to be. I understand the discomfort caused by the room smell. Trust that I have shared your thoughts with our Hotel team. I know they appreciate your thoughts, and I am confident they will take appropriate steps to address these issues. I've dropped a message via your inbox to talk about this more. I hope this incident doesn't stop you from choosing our IHG Hotels and Resorts for your future trips. Kind regards, Glaiza G. Case Manager IHGService
1.0分
其他
There was no stay. It was cancelled
5.0分
其他
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I will stay here every time I come to Oak Ridge. The staff was AMAZING and so helpful. Great breakfast, great rooms. I have stayed at many hotels and this has topped even the fancier hotels I’ve stayed in! 1000/10 would recommend staying here!
2.0分
其他
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****** designed the room.
Stayed in a “accessible room” and it was the worst we had ever had. Besides having mold in the shower and toothpaste on the wall (Yes, we have pictures), the room was a joke. No door to the bathroom (because handicapped people don’t need privacy?) the kitchen supplies and microwave were in the upper cabinets so no one in a wheelchair could reach it. The thermostat was also above the height for someone in a wheelchair. The hotel was nice, but they definitely need to hire an accessibly consultant because they have no clue.
5.0分
商务出差
Very conveient for my meeting at the Y12 facility.
5.0分
情侣出游
Room was comfortable, and plenty of space
5.0分
家庭亲子
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5 stars ⭐️ Great stay thanks to staff who do a great job! Our air conditioning was not working, they tried to fix it, but it still wasn’t working. They moved us to another room. Ladies were very nice and made sure we were happy with the change. Breakfast was the best, excellent set up & tasted great, kudos to the staff again! 😁.
Only stayed one night at Staybridge Suites in Oak Ridge, but it was solid from start to finish. The room was super clean, the bed felt like a cloud (the good kind, not the thunderstorm kind), and the water pressure in the shower could probably power-wash a truck, which I respect. Staff were friendly without being fake, and check-in took less time than it takes me to remember my Netflix password. I didn’t get to fully test-drive all the amenities, but what I did see was impressive, especially for a quick stay. Would definitely stay again next time I’m passing through. Might even book two nights just to test out that complimentary breakfast like a proper grown-up.
Very friendly staff; the breakfast was great! The room was the perfect size!
Room was a great size. The people at the desk were so friendly. BEST breakfast in town. They informed me right away that something of value was left in the room!
Worst Hotel we have ever stayed. We stayed in room 514. When we walked in we instantly gagged. This room smelled like a large, wet animal had stayed in the room without ever being let out. It was dreadful. We were offered a bottle of Febreze to fix it. We went to Walmart and bought $100 of cleaning supplies and nothing worked. We asked for another room and none were available. They were aware of the problem and apologized. Said they had replaced the carpet and curtains. It was probably on the walls, air vents and couch. We left very early in the morning and found another hotel. They would not refund the second night. The room was the worst I have ever stayed in. Ot was unacceptable that they knew of the problem and still tried to put people there. Yuck! Avoid this hotel
There was no stay. It was cancelled
I will stay here every time I come to Oak Ridge. The staff was AMAZING and so helpful. Great breakfast, great rooms. I have stayed at many hotels and this has topped even the fancier hotels I’ve stayed in! 1000/10 would recommend staying here!
****** designed the room.
Stayed in a “accessible room” and it was the worst we had ever had. Besides having mold in the shower and toothpaste on the wall (Yes, we have pictures), the room was a joke. No door to the bathroom (because handicapped people don’t need privacy?) the kitchen supplies and microwave were in the upper cabinets so no one in a wheelchair could reach it. The thermostat was also above the height for someone in a wheelchair. The hotel was nice, but they definitely need to hire an accessibly consultant because they have no clue.
Very conveient for my meeting at the Y12 facility.
Room was comfortable, and plenty of space
5 stars ⭐️ Great stay thanks to staff who do a great job! Our air conditioning was not working, they tried to fix it, but it still wasn’t working. They moved us to another room. Ladies were very nice and made sure we were happy with the change. Breakfast was the best, excellent set up & tasted great, kudos to the staff again! 😁.