酒店回复: Thank you for reaching out and sharing your feedback regarding your recent stay. Please accept my sincerest apologies for the significant frustration and inconvenience caused by the elevator issues during your visit.I understand that one elevator was out of service for five days and that the second unit also failed on the third day, leaving you trapped on the 31st floor for a significant portion of the afternoon. It is deeply regrettable that you were forced to use the stairs and experienced such long wait times and overcrowding upon checkout. I also apologize for the lack of proactive communication and formal explanation from our team during this time.We take your feedback seriously and recognize that this experience fell far short of the standards we aim to provide. Thank you for your patience as we worked to resolve these mechanical issues. Best regards,Laura

酒店回复: Thank you for reaching out and sharing your feedback regarding your recent stay. Please accept my sincerest apologies for the series of frustrations you experienced.I am incredibly sorry to hear about the issues with your room and the condition of the bedding. I understand how difficult it is to address such matters after the fact, but please know that this is not the standard of comfort we aim to provide.Furthermore, I am deeply concerned to learn about the elevator failures during your visit. Requiring a guest to walk down from the 31st floor is completely unacceptable, and I am truly sorry for the physical strain and significant inconvenience this caused you. It is also disheartening to hear that our team did not offer a proper apology at the time of these events; we clearly failed to provide the level of service and empathy you deserved.We are taking your comments seriously to ensure these technical and service lapses are addressed immediately. I would appreciate the opportunity to discuss this further with you. Please let me know the best way to reach you, or if there is anything specific I can do to make amends for this experience.Best regards,Laura

酒店回复: Thank you for sharing your feedback regarding your son's recent stay at our hotel. We sincerely appreciate you choosing us for his post-exam trip to New York, but I would like to offer my deepest apologies that the experience did not meet your expectations.I am sorry to hear that the facilities felt outdated and that you encountered several issues during the stay. While I am glad our team was able to repair the broken TV, I apologize for the initial inconvenience this caused. Furthermore, I have noted your comments regarding the hot water temperature and the difficulty with the controls; I will share this with our maintenance team to ensure these are inspected and adjusted.Most importantly, I am very concerned to hear about your experience with the cleanliness of the bedding. We hold ourselves to high standards of hygiene, and I will be addressing this immediately with our housekeeping department to ensure this does not happen again.We are pleased that you found our Manhattan location convenient for dining and travel, and that the service provided was satisfactory. However, we strive for more than just "okay" service, and we hope to have the opportunity to provide a much-improved experience in the future.Thank you again for your honest feedback.Best regards,Laura