Great breakfast. Clean room, hallways and pool and hot tub. Also great amount of space in the room and the location is convenient.
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酒店回复: Thank you for staying with us and for sharing such a kind review. It’s great to hear that the clean spaces, breakfast, and convenient location all added to a comfortable visit. We appreciate you choosing us and would love to welcome you back again.Sincerely,Becky KleskGeneral Manager
3.0分
其他
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The room was clean and the staff polite, but not exceptionally welcoming.
We booked a two night stay, and left the first morning to take care of business. Upon arrival back in early evening of that night, our keys did not work. Back down to the front desk, where we were told a maid had been in our room and told the desk attendant we had checked out and left all our things. He didn’t look happy with us. When I asked him to recheck our reservation he agreed we were indeed scheduled for a two night stay. No apology, just rekeyed our room.
The next morning there was a knock on our door. After checking the peephole and seeing a housekeeper, I unlocked and opened the door. She was gone. Where she could have gone in that short time, I have no idea. She did not answer when I called to her. The two incidents were disconcerting, and although the room was comfortable, happy hour was relaxing, I’m not sure we will return.
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酒店回复: Thank you for sharing your detailed feedback. We appreciate you highlighting both the positive aspects of your stay, such as the clean room, polite team, and relaxing happy hour, as well as the situations that were concerning. Your observations provide valuable insight into areas that can be reviewed and considered for future improvements. We appreciate your perspective and the time you took to share this with us.Sincerely, Becky Klesk General Manager
5.0分
其他
Accommodations were great
Bathroom floor corners could stand to be cleaned bettet
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酒店回复: Thank you so much for your perfect rating! It is wonderful to hear that our accommodations offered the comfort you were hoping for, and we'll be sure to pass your constructive feedback along. We truly valued having you with us and hope to welcome you back soon!Sincerely,Becky KleskGeneral Manager
5.0分
商务出差
Very clean room, very nice staff. The kitchenette was a nice touch to the suite!
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酒店回复: On behalf of the entire team, we want to thank you for choosing Staybridge Suites Arbor Lakes. It was a pleasure having you, and we’re thrilled you enjoyed our clean, well-kept suites and our kind, professional team. We pride ourselves on ensuring every guest leaves feeling just the way you do! Your comments about the kitchenette are greatly appreciated. We’re happy to provide these convenient amenities to help make your stay as seamless as possible. We look forward to welcoming you back again in the future!Sincerely, Becky Klesk General Manager
3.0分
其他
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I selected this hotel as it had EV chargers. I needed the nonTesla charger. I tried after my meeting to connect. Tried again after my business dinner. No luck either time. Finally, I went to the front desk. The breaker was off for only that charger. UGH. What a lot of aggravation and stress worrying before that I wouldn't get fully charged overnight to get home.
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酒店回复: Thanks for this feedback, Andrea. Our hotel does offer EV chargers for guest use. In between guest use, these chargers get turned off to deter non-guests from using them. At any point, a member of our team will happily turn them on for our wonderful guests. Please come again soon!
5.0分
其他
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I travel a lot for business and leisure, and this was by far the best hotel I’ve stayed in. My room, the common areas, and the pool and hot tub were exceptionally clean and well-maintained. The evening receptions were thoughtfully planned. Staff was always available if I needed anything at all.
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酒店回复: These wonderfully kind words mean the world to us, Cynthia! It is great to know we did a good job serving you while you were here. Please come again soon!
3.0分
商务出差
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The refrigerator did not work properly. I addressed it with the front desk, but nothing ever came of it. Premade meals were tossed because the refrigerator couldnt hold temp. It was disappointing as this was one of the main reasons I booked the hotel for my four day stay. This is also the reason I will have to book a different hotel for my next 7 day trip in October.
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酒店回复: Thank you for taking the time to share your recent stay with us, Matthew, Your comments will be passed along to our team. We hope to see you again soon!
5.0分
其他
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We had a one bedroom suite which had two beds. A little while after we "moved in", we found that the toilet was not working properly. Management quickly came to fix it only to find out a plumber was needed. Since there was not another one bedroom suite, they found two rooms next door to each other & we were quickly moved to those.
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酒店回复: We are absolutely delighted you enjoyed your stay with us, Margaret! It is our goal to meet and exceed our guests expectations and it is wonderful that we did so during your stay! These kind words will be shared with our team. Thanks for staying we hope to see you again!
5.0分
家庭亲子
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Convenient location with lots of restaurants, attractions, and shopping close. Clean and spacious suites with everything you need. The grounds are very nice lounge areas, grills, and basketball area for kids. Great variety of food selection for breakfast.
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酒店回复: Thank you so much for your kind words, Melissa. Please come again soon!
5.0分
朋友出游
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Great location beautiful rooms we will definitely go back there! The only thing tried to relax in hot tub no parents with the kids kids screaming yelling horse playing in the pool. We went back to our room
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酒店回复: Thanks for the high rating, Stacy! We have a large pool and hot tub area, so please come back again soon to enjoy!
Great breakfast. Clean room, hallways and pool and hot tub. Also great amount of space in the room and the location is convenient.
The room was clean and the staff polite, but not exceptionally welcoming.
We booked a two night stay, and left the first morning to take care of business. Upon arrival back in early evening of that night, our keys did not work. Back down to the front desk, where we were told a maid had been in our room and told the desk attendant we had checked out and left all our things. He didn’t look happy with us. When I asked him to recheck our reservation he agreed we were indeed scheduled for a two night stay. No apology, just rekeyed our room.
The next morning there was a knock on our door. After checking the peephole and seeing a housekeeper, I unlocked and opened the door. She was gone. Where she could have gone in that short time, I have no idea. She did not answer when I called to her. The two incidents were disconcerting, and although the room was comfortable, happy hour was relaxing, I’m not sure we will return.
Accommodations were great
Bathroom floor corners could stand to be cleaned bettet
Very clean room, very nice staff. The kitchenette was a nice touch to the suite!
I selected this hotel as it had EV chargers. I needed the nonTesla charger. I tried after my meeting to connect. Tried again after my business dinner. No luck either time. Finally, I went to the front desk. The breaker was off for only that charger. UGH. What a lot of aggravation and stress worrying before that I wouldn't get fully charged overnight to get home.
I travel a lot for business and leisure, and this was by far the best hotel I’ve stayed in. My room, the common areas, and the pool and hot tub were exceptionally clean and well-maintained. The evening receptions were thoughtfully planned. Staff was always available if I needed anything at all.
The refrigerator did not work properly. I addressed it with the front desk, but nothing ever came of it. Premade meals were tossed because the refrigerator couldnt hold temp. It was disappointing as this was one of the main reasons I booked the hotel for my four day stay. This is also the reason I will have to book a different hotel for my next 7 day trip in October.
We had a one bedroom suite which had two beds. A little while after we "moved in", we found that the toilet was not working properly. Management quickly came to fix it only to find out a plumber was needed. Since there was not another one bedroom suite, they found two rooms next door to each other & we were quickly moved to those.
Convenient location with lots of restaurants, attractions, and shopping close. Clean and spacious suites with everything you need. The grounds are very nice lounge areas, grills, and basketball area for kids. Great variety of food selection for breakfast.
Great location beautiful rooms we will definitely go back there! The only thing tried to relax in hot tub no parents with the kids kids screaming yelling horse playing in the pool. We went back to our room