酒店回复: 您好,Shaundra M,感谢您选择入住我们的马尔堡假日酒店并分享您的反馈。我们感谢您选择我们并与 IHG 酒店及度假村开展业务。我们的目标是让客人在一个感觉清新的地方享受高效的住宿,并且只专注于您需要的功能和服务;很遗憾我们这次没有发货。我与我们的酒店管理层分享了您的感受,并相信我们会采取适当的行动来避免这种情况再次发生。在您下次访问该地区之前,我们期待再次接待您,以挽回您的信心。此致, Grace L. 洲际酒店集团酒店及度假村服务部案例经理
5.0分
情侣出游
原文
翻译提供方:Google
休息和与伴侣或家人共度时光的绝佳环境
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酒店回复: Muchas gracias por elegirnos para su estadia. Es un honor para nosotros que la hayan pasado bien y su estadia fue llena de buenas experiencias. Los esperamos ver de regreso en su proximo viaje por el area de Marlborough.
5.0分
商务出差
原文
翻译提供方:Google
优质的服务
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酒店回复: Thank you for your recent stay with us in Marlborough. The Holiday Inn Hotel & Suites looks forward to seeing you on your next visit.
4.0分
家庭亲子
Very pleased with our stay, staff very friendly and helpful, room clean and comfortable
1.0分
独自旅行
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I was writing about the room key that didn't work and the coffee machine that didn't work, and the 10-dollar breakfast which when you turn it down they don't offer at least coffee (see broken coffee machine, above), BUT another reviewer stole my thunder about the $75 over charge on my bill! Thanks for the heads-up, I'll plan to be on the phone all morning tomorrow.
1.0分
情侣出游
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The bar/restaurant was great. Friendly bartender and food was great.
Check in was not friendly. I was overcharged and not allowed free breakfast because of booking through Travelocity! Poor practice to say the least!
Next booking I will do directly with hotel!
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酒店回复: Thank you for your feedback regarding your recent visit to our hotel, and please accept our sincerest apologies for the experience you have during your stay with us. The Holiday Inn Hotel & Suites looks forward to seeing you on your next visit.
3.0分
其他
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Overall the stay wasn’t terrible, Staff was Friendly and helpful, the room was in poor shape, everything was clean, but head board was literally falling apart and the desk looked like someone played baseball with the edges. The carpet was ancient and there were two usable outlets, neither near the bed/night stands. The place was not as advertised. It’s rated as a 3 star hotel, looks more like rundown motel that they quickly tired to spruce up with cheap furnishings and weird design choices, like granite slabs for shower walls. It was wannabe high end. The place is very old, so you can’t fault them for everything but there’s definitely a lot that needs to be done instead of slapping a bandaid on it. Just a very strange mix of new and abused old things.
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酒店回复: Thank you for your feedback regarding your recent visit to our hotel, and please accept our sincerest apologies for the experience you have during your stay with us. I have alerted the hotel management regarding your concerns. I know they appreciate your sharing your experience, and I am confident they will take steps for further improvement. We hope to be given another opportunity to serve you again for a better experience in the future.
5.0分
情侣出游
Very friendly staff!
Extremely satisfied with cleanliness of the room and hotel in general.
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酒店回复: Thank you for staying with us at the Holiday Inn Hotel & Suites Marlborough. We appreciate your loyalty with us. Thank you for sharing your honest thoughts of your experience during your recent stay with us. We take pride in giving an exceptional experience that all our guest always deserves. We look forward for having you in your next visit to the Marlborough area.
3.0分
其他
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Nice pool, otherwise mediocre
Misleading, said breakfast was provided at checkin but then tried to charge in the morning. Coffee brewer didn't work. Pool was nice.
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酒店回复: Thank you for your feedback regarding your recent visit to our hotel, and please accept our sincerest apologies for the experience you have during your stay with us. We hope to be given another opportunity to serve you again for a better experience.
5.0分
家庭亲子
Clean, conveniently located
Friendly staff, very good breakfast, easy check in and out
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酒店回复: Thank you for staying with us at the Holiday Inn Hotel & Suites Marlborough. I am so happy that your stay went so well and that you had a comfortable experience. We take such pride in providing our guest with a stay they will love, I am pleases we met those expectations. We hope to see you again in the near future.
星级只是为了位置和便利。这家酒店太糟糕了。我先从优点开始:位置很棒。距多家餐饮和购物场所仅几分钟路程。这是一个非常平和宁静的地区。酒店的泳池很干净,水很温暖。除此之外,房间和工作人员是我永远不会回来的原因。当我到达时,第一个房间很脏。 “客厅”地毯上有一个大的粘点。我注意到这一点是因为我四处走动,我的运动鞋被卡住了。浴室从来没有好好打扫过。厕所、墙壁和天花板上到处都是头发!是的,天花板。浴缸里也发霉了,缝隙也剥落了。我打电话给前台并被转移到另一个房间。第二个房间虽然稍好一些,但仍然令人失望。家具被划伤了。床头板被严重划伤,看起来像是有人或东西试图逃跑。浴缸到处都在剥落。我最喜欢的部分是,在预订时,房间描述说它有一个“完整的厨房”,但我得到的只是一堆空柜子、一个大柜台空间、一个小水槽和一个迷你冰箱。我订了这个房间5天,没有任何餐具!当我打电话到前台询问盘子、叉子和杯子时,我被告知“是的,我们有一些,但你必须自己来拿”*点击*。我心想,也许他们现在很忙,所以我就去大厅接他们。我到了那里只得到了纸盘、塑料叉子、刀子、勺子和泡沫塑料碗!你在开玩笑吧!? 900 美元,这就是我得到的?前面的年轻人打开了一扇门,我看到了真正的陶瓷板,他说“不,那些不是楼上的”,笑着关上了门。当我这么说时,我感到震惊和难以置信。我希望这家汽车旅馆是 6 号之类的。当我问为什么有空柜子时,我被告知“顾客总是感到困惑。这是一个“类似厨房的设置”,而不是真正的厨房。”所以我问,有什么意义?如果我有精力的话,我会尝试退款并找到另一家酒店,但那天是我的生日,根据我的经历,我知道我不会有任何进展。话虽如此,图片会说明一切。
休息和与伴侣或家人共度时光的绝佳环境
优质的服务
Very pleased with our stay, staff very friendly and helpful, room clean and comfortable
I was writing about the room key that didn't work and the coffee machine that didn't work, and the 10-dollar breakfast which when you turn it down they don't offer at least coffee (see broken coffee machine, above), BUT another reviewer stole my thunder about the $75 over charge on my bill! Thanks for the heads-up, I'll plan to be on the phone all morning tomorrow.
The bar/restaurant was great. Friendly bartender and food was great.
Check in was not friendly. I was overcharged and not allowed free breakfast because of booking through Travelocity! Poor practice to say the least!
Next booking I will do directly with hotel!
Overall the stay wasn’t terrible, Staff was Friendly and helpful, the room was in poor shape, everything was clean, but head board was literally falling apart and the desk looked like someone played baseball with the edges. The carpet was ancient and there were two usable outlets, neither near the bed/night stands. The place was not as advertised. It’s rated as a 3 star hotel, looks more like rundown motel that they quickly tired to spruce up with cheap furnishings and weird design choices, like granite slabs for shower walls. It was wannabe high end. The place is very old, so you can’t fault them for everything but there’s definitely a lot that needs to be done instead of slapping a bandaid on it. Just a very strange mix of new and abused old things.
Very friendly staff!
Extremely satisfied with cleanliness of the room and hotel in general.
Nice pool, otherwise mediocre
Misleading, said breakfast was provided at checkin but then tried to charge in the morning. Coffee brewer didn't work. Pool was nice.
Clean, conveniently located
Friendly staff, very good breakfast, easy check in and out