We were the only 2 people in the dinning room at 830 in the morning and we had to go to the front desk just to find someone to help us, staff was slow and food was not worth the price and we could have gotten better food and service at IHop.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the delay in service at breakfast and for the food not meeting your expectations. We strive to provide excellent service and value, and it's clear we missed the mark during your visit. Your feedback is important to us, and we will address these issues with our team to ensure a more efficient and enjoyable experience for future guests. We hope you’ll consider giving us another opportunity to serve you better in the future.
4.0分
其他
Okay stay
Room was overall nice. The bathroom could use some updates. Ceiling tiles broken. Bathtub was old.
3.0分
家庭亲子
Property was good. But my issues was that for the price there was no fridge in the room and the lighting was horrible at night timw in the room.
5.0分
其他
I love to stay where I know it’s going to be clean and safe don’t have to worry about anything!!! Nice place to stay
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酒店回复: Greetings from Wyndham! We thank you for staying with us and appreciate your feedback.
2.0分
家庭亲子
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Building is old. Needs a lot of renovations. They put us in Building B and I dont know why because Building A isn’t even full. We felt like we were the only ones in that building which made it very scary. Bathrooms are dirty and disgusting. You look at the ceiling and it’s dirty and rusted. As soon as you walk in the lobby, it’s smells moldy. Will definitely choose a better hotel if ever I go to Houston.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. It’s clear that we fell short of meeting your expectations, and we deeply regret the discomfort you experienced. The condition of the bathrooms, the smell, and the overall appearance of the property are not reflective of the high standards we aim to maintain.Your feedback is incredibly valuable, and we will address these concerns with our management and housekeeping teams to ensure improvements are made. We understand how important cleanliness and comfort are, and we will work hard to resolve these issues moving forward.
5.0分
商务出差
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Staff was friendly. Room was decent. Lighting wasn’t that much and AC fan wasn’t strong. Also the whole hallway on our floor smelt like someone was smoking the first night
1.0分
情侣出游
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There was a loose step when walking from the entrance to the parking lot, I slipped and fell down. There is no fridge in the room, the bathroom door did not shut. There was a bug in the tub. When eating at the breakfast buffet, we were interrupted by the desk lady trying to grab the check that she had just put down. We hadn’t paid yet, as it had only been 1 minute and we were still eating. Once we put our card down, she was immediately there to take it. It was like all she wanted was the money, and we were still eating!! Terrible.
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酒店回复: Thank you for bringing these concerns to our attention. We deeply apologize for the safety hazard with the loose step, and we’re sorry for the discomfort you experienced with the room amenities and cleanliness.
前台的Angela女士真是太棒了！她人很好，而且服务也超级周到！对于那些要去NRG体育场参加活动的人来说，酒店位置也非常好！
评论说得没错，房间和酒店大堂的实际情况简直是天壤之别。我们住在二楼，整个入住期间，房间里都弥漫着一股湿漉漉的霉味。制冰机坏了。电视机也老得不可思议，看什么都像回到了2000年的电视节目。而且酒店地理位置也不太好，其他酒店步行就能到NRG中心。这家酒店虽然宣传离得很近，但你还是得开车过去，而且要付停车费，不然就得打车，因为它位置很不方便。房间真的需要彻底翻新了，所有东西都又旧又脏，感觉随时都要报废。而且，你还得碰运气，老旧的淋浴间不一定有热水。
没有太多食物选择。
We were the only 2 people in the dinning room at 830 in the morning and we had to go to the front desk just to find someone to help us, staff was slow and food was not worth the price and we could have gotten better food and service at IHop.
Okay stay
Room was overall nice. The bathroom could use some updates. Ceiling tiles broken. Bathtub was old.
Property was good. But my issues was that for the price there was no fridge in the room and the lighting was horrible at night timw in the room.
I love to stay where I know it’s going to be clean and safe don’t have to worry about anything!!! Nice place to stay
Building is old. Needs a lot of renovations. They put us in Building B and I dont know why because Building A isn’t even full. We felt like we were the only ones in that building which made it very scary. Bathrooms are dirty and disgusting. You look at the ceiling and it’s dirty and rusted. As soon as you walk in the lobby, it’s smells moldy. Will definitely choose a better hotel if ever I go to Houston.
Staff was friendly. Room was decent. Lighting wasn’t that much and AC fan wasn’t strong. Also the whole hallway on our floor smelt like someone was smoking the first night
There was a loose step when walking from the entrance to the parking lot, I slipped and fell down. There is no fridge in the room, the bathroom door did not shut. There was a bug in the tub. When eating at the breakfast buffet, we were interrupted by the desk lady trying to grab the check that she had just put down. We hadn’t paid yet, as it had only been 1 minute and we were still eating. Once we put our card down, she was immediately there to take it. It was like all she wanted was the money, and we were still eating!! Terrible.