Please do not stay here. It is old and not updated. They had an overdose and we called the police all in the same day. The pool is closed and they are not updating the hotel because they're building another one. Rethink your stay here!!
1.0分
其他
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I had a reservation at this hotel while traveling from DC to PA. DO NOT STAY AT THIS HOTEL. When I arrived the room was very hot and over 80 degrees and the unit was blowing hot air. I tried adjusting the analog thermostat and it really didn't improve much. I then asked the front desk to change rooms and after some haggling they did, but the new room had a window to the outside that would not lock, thus creating a security issue. I asked for a refund so I could go to another nearby hotel and they refused to refund the charge. I then left the hotel and stay at a nearby Hampton Inn The next day, I attempted to speak to the hotel front desk manager and she refused to help straighten it out. The hotel is extremely old and outdated and needs upgrades in every aspect - bar none. It's appearance is dingy, musty and not what you would expect from Choice Hotels. The staff is surprisingly unhelpful and frankly seem scared to do anything relative to customer service. I cannot recommend this hotel under any circumstances.
3.0分
商务出差
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I was here for a conference. It was ok….my room was clean but real dated. The pool was closed, but I could not tell why. They are renovating the common area to put in sports betting. Service was average. The food in the conference was mediocre at best. For $80 it was a value and convenience was great.
2.0分
其他
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This hotel was the worst. We checked in at 1pm and the air conditioning was not working. Maintenance was called. they claimed it was fine. we moved rooms. it was still not working. We had to go to home depot and buy fans. We were there for an event otherwise we would have left. We had to sleep with the windows open. bugs then came into the room. they claim it is because of the renovations. we were not the only ones complaining. We had dogs with us they had to sleep in the since it was cooler outside than in the rooms. More than one person at our event complained to management/front desk about the ac not working. They did nothing. We have stayed at this hotel every year and it is not the best hotel around but it at least had ac in past. They appear to not be doing maintenance since they are "building a new" hotel. haha they have been saying that for 3 years.
2.0分
其他
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Do your due diligence before booking a room here. Checked the website and booked the room because of a conference event being held there. One of two keys not working. Most disappointing is no heat on a 50 degree night. Call front desk - they offer no assistance regarding heat saying no heat this time of year. We asked for blankets. They brought 1 interior for a duvet which had no duvet cover , a burn mark on it and a torn edge with all the fluff hanging out… really ? Fridge freezer needs defrosting- fridge froze everything that was inside. Puddles of random water in hallways which was not cleaned up instead they just put down a traffic cone. Only reason we stayed is because of our event. Their website is deceiving. Save your money stay somewhere else.
1.0分
其他
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It started off fine, in fact we were enjoying it so we extended our stay several times. However, we were called by “T” at 7:50am and told we needed to get out of our room bc they were having an event. Mind you, we just moved across country and had a ton of belongings. When I tried to explain that Larry, the GM was at the front desk the night before and secured this room for us and told us we didn’t have to move upon extending our stay. She told me that the GM couldn’t do anything about it bc he is not in sales and if me and my son were not out at 11 she was calling the Sherrif on us 😳 Absolutely the worst customer service. “T” should NOT be working in hospitality whatsoever. After this experience I will never be back and I’ll be sure to spread the word around torn about this place!
4.0分
商务出差
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This place is huge, but you would expect that for an event center. Miguel checked me in and was wearing an earbud which I consider very unprofessional. I don’t care if you are a desk clerk or whatever. I don’t care if you are listening to music or talking on the phone. It looks unprofessional. It has an indoor pool which I did not see anyone use during my stay. My room had a door which opened into the pool area and had a LARGE space around the lower edge and bottom for noise to come through. The freezer part of the refrigerator had a good sized buildup of ice from not being defrosted. There was a clean diaper left in a drawer which tells me that the drawers don’t get wiped out nor does a housekeeping supervisor come behind and check rooms. The bathroom only had 1 partially used roll of toilet paper and most interestingly had three bath towels, two hand towels and only one wash rag. Seems odd. There were no bags for soiled laundry and the battery cover for the remote was missing. The windows had SEVERAL smears. On the inside, again showing a lack of housekeeping and follow up by a supervisor. The top sheets are from when this was a Wyndham property which is not a bad thing unless you are working in the laundry because they wrinkle badly and quickly at the end of the drying cycle. The breakfast was very good and good parking. Late checkout can only be extended to noon even for a diamond member.
3.0分
家庭亲子
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Parts are under renovation and quite messy, very poor wifi, leaky faucets, most outside doors inoperable from the outside with key card, inoperable windows for air. Breakfast was very good. Location was fine for our purposes, mall across driveway.
5.0分
其他
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Friendly Staff. Excellent breakfast for this hotel class and price. Eggs tasted real and bacon was good. Cereal options, muffins and bagels. Located right behind a mall with a large lawn for walking the dog. This is a great pet friendly option. The king bed was comfortable. Shower had good water pressure and was clean enough I took a bath. Coffee pod coffee maker, microwave and mini fridge. Pet fee was $25 I'm not sure if this is per stay or per night. The place is under construction so it can be a bit of a walk to the lobby. It's possible to park very near to your room though.
早餐时饮料(包括水)的种类有限制,这让人有点费解。房间状况也不是最好的,空调也不太给力。不过考虑到我付的价钱,也没太多可抱怨的了。走廊里有股淡淡的气味,而且客房服务早上8点半就敲门,而退房时间是上午11点,我当时还没退房,这点不太满意。
Please do not stay here. It is old and not updated. They had an overdose and we called the police all in the same day. The pool is closed and they are not updating the hotel because they're building another one. Rethink your stay here!!
I had a reservation at this hotel while traveling from DC to PA. DO NOT STAY AT THIS HOTEL. When I arrived the room was very hot and over 80 degrees and the unit was blowing hot air. I tried adjusting the analog thermostat and it really didn't improve much. I then asked the front desk to change rooms and after some haggling they did, but the new room had a window to the outside that would not lock, thus creating a security issue. I asked for a refund so I could go to another nearby hotel and they refused to refund the charge. I then left the hotel and stay at a nearby Hampton Inn The next day, I attempted to speak to the hotel front desk manager and she refused to help straighten it out. The hotel is extremely old and outdated and needs upgrades in every aspect - bar none. It's appearance is dingy, musty and not what you would expect from Choice Hotels. The staff is surprisingly unhelpful and frankly seem scared to do anything relative to customer service. I cannot recommend this hotel under any circumstances.
I was here for a conference. It was ok….my room was clean but real dated. The pool was closed, but I could not tell why. They are renovating the common area to put in sports betting. Service was average. The food in the conference was mediocre at best. For $80 it was a value and convenience was great.
This hotel was the worst. We checked in at 1pm and the air conditioning was not working. Maintenance was called. they claimed it was fine. we moved rooms. it was still not working. We had to go to home depot and buy fans. We were there for an event otherwise we would have left. We had to sleep with the windows open. bugs then came into the room. they claim it is because of the renovations. we were not the only ones complaining. We had dogs with us they had to sleep in the since it was cooler outside than in the rooms. More than one person at our event complained to management/front desk about the ac not working. They did nothing. We have stayed at this hotel every year and it is not the best hotel around but it at least had ac in past. They appear to not be doing maintenance since they are "building a new" hotel. haha they have been saying that for 3 years.
Do your due diligence before booking a room here. Checked the website and booked the room because of a conference event being held there. One of two keys not working. Most disappointing is no heat on a 50 degree night. Call front desk - they offer no assistance regarding heat saying no heat this time of year. We asked for blankets. They brought 1 interior for a duvet which had no duvet cover , a burn mark on it and a torn edge with all the fluff hanging out… really ? Fridge freezer needs defrosting- fridge froze everything that was inside. Puddles of random water in hallways which was not cleaned up instead they just put down a traffic cone. Only reason we stayed is because of our event. Their website is deceiving. Save your money stay somewhere else.
It started off fine, in fact we were enjoying it so we extended our stay several times. However, we were called by “T” at 7:50am and told we needed to get out of our room bc they were having an event. Mind you, we just moved across country and had a ton of belongings. When I tried to explain that Larry, the GM was at the front desk the night before and secured this room for us and told us we didn’t have to move upon extending our stay. She told me that the GM couldn’t do anything about it bc he is not in sales and if me and my son were not out at 11 she was calling the Sherrif on us 😳 Absolutely the worst customer service. “T” should NOT be working in hospitality whatsoever. After this experience I will never be back and I’ll be sure to spread the word around torn about this place!
This place is huge, but you would expect that for an event center. Miguel checked me in and was wearing an earbud which I consider very unprofessional. I don’t care if you are a desk clerk or whatever. I don’t care if you are listening to music or talking on the phone. It looks unprofessional. It has an indoor pool which I did not see anyone use during my stay. My room had a door which opened into the pool area and had a LARGE space around the lower edge and bottom for noise to come through. The freezer part of the refrigerator had a good sized buildup of ice from not being defrosted. There was a clean diaper left in a drawer which tells me that the drawers don’t get wiped out nor does a housekeeping supervisor come behind and check rooms. The bathroom only had 1 partially used roll of toilet paper and most interestingly had three bath towels, two hand towels and only one wash rag. Seems odd. There were no bags for soiled laundry and the battery cover for the remote was missing. The windows had SEVERAL smears. On the inside, again showing a lack of housekeeping and follow up by a supervisor. The top sheets are from when this was a Wyndham property which is not a bad thing unless you are working in the laundry because they wrinkle badly and quickly at the end of the drying cycle. The breakfast was very good and good parking. Late checkout can only be extended to noon even for a diamond member.
Parts are under renovation and quite messy, very poor wifi, leaky faucets, most outside doors inoperable from the outside with key card, inoperable windows for air. Breakfast was very good. Location was fine for our purposes, mall across driveway.
Friendly Staff. Excellent breakfast for this hotel class and price. Eggs tasted real and bacon was good. Cereal options, muffins and bagels. Located right behind a mall with a large lawn for walking the dog. This is a great pet friendly option. The king bed was comfortable. Shower had good water pressure and was clean enough I took a bath. Coffee pod coffee maker, microwave and mini fridge. Pet fee was $25 I'm not sure if this is per stay or per night. The place is under construction so it can be a bit of a walk to the lobby. It's possible to park very near to your room though.