酒店回复: Dear Mr.Tainxiin,Thank you for your wonderful feedback and for highlighting the prime location, comfortable rooms, and delicious breakfast buffet at Mercure Dubai Barsha Heights Hotel Suites & Apartments. We are delighted to know that your stay was relaxing and enjoyable, whether for business or leisure.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Dubai.Sincerely,MATIIENKO IevegeniiaGuest Relation Manager
酒店回复: Dear Ms. Riaxxx,Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered during your stay. Please know that we take such concerns very seriously, and your comments regarding the table and deposit have been shared with the relevant departments for a thorough review.We would also like to clarify that smoking is not permitted inside the hotel or on balconies, as part of our commitment to providing a safe and comfortable environment for all our guests. We regret any inconvenience this policy may have caused, and we appreciate your understanding.Should you wish to discuss this matter further, please do not hesitate to contact me directly .. Your feedback is important to us, and we are committed to improving our service.Sincerely,MATIIENKO IevegeniiaGuest Relation Manager
酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed our environment, service, and facilities, and that you appreciated the festive preparations for Christmas. It’s also great to know that our convenient location made your stay even more enjoyable.We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Sincerely,Evgeniya MatienkoGuest Experience Manager
酒店回复: Dear Sue_SC,Thank you for your amazing review and for choosing to stay in our Deluxe Twin One Bedroom Suite with a skyline view.We're thrilled to hear that you enjoyed the convenience of our location, the comfort of our suite amenities, and the beautiful terrace view. It’s especially heartwarming to know that our team members—Naeim, Nisha, Uhesha, and Oshada—left such a positive impression. We'll be sure to share your kind words with them; they’ll be delighted to be recognized for their dedication and service.We truly appreciate your feedback and look forward to welcoming you and your family back for another memorable stay.Warm regards,Guest Relations Team
酒店回复: Dear Valued Guest,Thank you for your kind feedback. We are glad to hear that you found your room very clean and enjoyed the convenient location with nearby stores and restaurants.We also appreciate your comments regarding the room facilities and noise, which will be shared with our team for review as we continuously strive to enhance the guest experience.We look forward to welcoming you back for another enjoyable stay.Sincerely,MATIIENKO IevegeniiaGuest Relation Manager
这家四星级酒店地理位置优越,距离城市中心站仅需步行几分钟,交通非常便利。酒店提供丰盛的自助早餐,品种繁多,味道美极了。客房宽敞明亮,床上用品舒适温馨,让人倍感轻松愉悦。无论是商务出差还是休闲度假,这里都是您的理想之选。强烈推荐给各位旅行者们!
房间很大,但是设施都很老旧,卫生情况也不行,走进房间一股怪味,后来要求酒店换房,离地铁站很近下来就是,酒店唯一优势就是可以凭卢浮宫门票,坐早上九点的免费班车去阿布扎比,如果不是为了坐班车实在没必要选择这家,住在别的就近地铁站沿线就行,第一次来不知道给大家避避雷
酒店很漂亮,停车设施也很不错。前台员工非常乐于助人。但是,让我觉得奇怪的是,房间里没有提供毛巾——甚至打扫过后也没有换新的。当我们要求提供毛巾时,经常会拿到不对的(比如,给了一条大毛巾和两块地垫,而不是两块大毛巾和两块小毛巾)。这种情况发生了好几次。电梯也是一个大问题,每次都要等大概10分钟。
之前长住了一个月,然后桌子坏了,很明显是被锅躺坏的,非要说是我弄坏的,还要扣我押金,在阳台抽了两根烟非要说是因为抽烟坏的,真的很差,服务也差,也不差钱吧这么大酒店非要想楼别人钱,恶心死了,再也不回来了
环境很好,服务不错。酒店的设施齐全,还有圣诞节的准备,靠近地铁,个人比较推荐,下次也会选择住在这里,
位置方便,价格合适,有露台,景色不错~有淋浴和浴缸。带小孩可以打开沙发床,挺大的。工作人员都很热情,Naeim, Nisha, Uhesha还有半夜办入住的Oshada,都很有耐心和帮忙。
因为转机时间长,我们在这里住了一晚。酒店非常棒,地理位置特别方便,地铁站就在拐角处。房间很宽敞,非常干净,床单洁白无瑕。前台有会说俄语的工作人员,这点非常方便,他们都非常友好和乐于助人(特别感谢达尼尔!)。如果我们再来迪拜,一定会很高兴再次选择这里。性价比、地理位置和服务都非常出色。
这家酒店距离迪拜网络城地铁站仅30秒路程,这一点远超其他所有酒店。但客房服务人员每天都会收走所有浴巾和饮用水瓶,而我们住的近四天时间里几乎都没有补充。为了补充这些物品,我们花了90多分钟,并且无数次致电客房服务台“0”催促。直接向门外的客房服务人员索要时,他们会说稍后补充,但随后就消失了,因为他们的手推车在打扫完房间后,从来都没有足够的毛巾和水瓶来补充。前台和礼宾部的员工都非常好,乐于助人,但客房服务是我见过最差的。如果酒店能改进客房服务,确保补充相同数量的毛巾和水瓶,很多投诉本可以轻易避免。
房间设施有点老但是挺干净,临街很吵交通方便出行,周围便利店和吃饭还蛮方便,有阿富汗菜做的不错
从入住到退房,服务都堪称一流。感谢前台的Risa女士,友好、乐于助人且细心的员工让我们的住宿体验非常棒。
酒店地理位置绝佳,靠近所有主要景点。酒店的泳池和健身中心是很大的加分项。
“酒店的设施,比如水疗中心和餐厅,都超出了我们的预期。物超所值。”客房部员工工作做得非常出色。