酒店回复: Dear Mr.Tainxiin,Thank you for your wonderful feedback and for highlighting the prime location, comfortable rooms, and delicious breakfast buffet at Mercure Dubai Barsha Heights Hotel Suites & Apartments. We are delighted to know that your stay was relaxing and enjoyable, whether for business or leisure.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Dubai.Sincerely,MATIIENKO IevegeniiaGuest Relation Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback regarding your stay in January 2026. We greatly appreciate your insights and the effort you took to highlight both the positives and areas where we can improve.We are pleased that you found our location convenient and appreciated the shuttle and bus services. At the same time, I sincerely apologize for the concerns you raised about the room condition, elevator wait times, and the overall dated feel of the property. Your feedback regarding the deposit process and check-in procedures is also noted and will be shared with our team to ensure smoother experiences for future guests.We truly value your honest comments, as they help us focus on improvements to enhance guest comfort and satisfaction. If you would like to discuss your experience further, please feel free to contact me directly at ievegeniia.matiienko@accor.com.Thank you again for your feedback, and we hope to have the opportunity to provide a more seamless stay in the future.Sincerely,Evgeniya MatienkoGuest Experience Manager
酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback and for choosing to stay with us repeatedly. We are delighted to hear that you enjoy the hotel’s style, the breakfast, and our facilities, including the swimming pool and gym.We appreciate your constructive comment regarding the gym being a bit crowded, and we will continue to explore ways to improve the experience for our guests.We look forward to welcoming you back for another enjoyable stay.Sincerely,Evgeniia MatienkoGuest Experience Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent stay did not meet your expectations, particularly regarding the condition of the facilities, the cleanliness of the room, and the unpleasant smell you encountered. This is certainly not the experience we strive to provide, and I understand how disappointing this must have been for you.I am glad that our team was able to assist with a room change, and I appreciate you highlighting the convenience of our location and the complimentary shuttle service to Abu Dhabi. However, it is clear that we fell short in several important areas during your visit. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate improvement.Sincerely,Evgeniya MatienkoGuest Experience Manager
酒店回复: Dear Ms. Riaxxx,Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered during your stay. Please know that we take such concerns very seriously, and your comments regarding the table and deposit have been shared with the relevant departments for a thorough review.We would also like to clarify that smoking is not permitted inside the hotel or on balconies, as part of our commitment to providing a safe and comfortable environment for all our guests. We regret any inconvenience this policy may have caused, and we appreciate your understanding.Should you wish to discuss this matter further, please do not hesitate to contact me directly .. Your feedback is important to us, and we are committed to improving our service.Sincerely,MATIIENKO IevegeniiaGuest Relation Manager
酒店回复: Dear Sue_SC,Thank you for your amazing review and for choosing to stay in our Deluxe Twin One Bedroom Suite with a skyline view.We're thrilled to hear that you enjoyed the convenience of our location, the comfort of our suite amenities, and the beautiful terrace view. It’s especially heartwarming to know that our team members—Naeim, Nisha, Uhesha, and Oshada—left such a positive impression. We'll be sure to share your kind words with them; they’ll be delighted to be recognized for their dedication and service.We truly appreciate your feedback and look forward to welcoming you and your family back for another memorable stay.Warm regards,Guest Relations Team
此次入住该酒店是为了参加2026 gulfood 食品展览会，酒店位置优越出来就是internet city 地铁站，直接乘坐地铁即可到达expo City， 就是展会位置，非常便利，下次来还预定该酒店。房间也是非常舒适，感觉就像在家一样。
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酒店回复: Dear Mr. Mountian,Thank you very much for taking the time to share your outstanding feedback with us. We are delighted to know that you enjoyed your stay and found our location excellent, especially with the convenience of the Internet City Metro Station for your visit to the Gulfood 2026 Expo.It is wonderful to hear that your Deluxe One Bedroom Twin Suite was comfortable and made you feel right at home. Your perfect scores for amenities, cleanliness, surroundings, and service truly mean a lot to our team and serve as great motivation.We are honored that you plan to stay with us again, and we look forward to welcoming you back on your next visit.Sincerely,Evgeniya MatienkoGuest Experience Manager
这家四星级酒店地理位置优越，距离城市中心站仅需步行几分钟，交通非常便利。酒店提供丰盛的自助早餐，品种繁多，味道美极了。客房宽敞明亮，床上用品舒适温馨，让人倍感轻松愉悦。无论是商务出差还是休闲度假，这里都是您的理想之选。强烈推荐给各位旅行者们！
①地理位置：地铁口出来就是很好找（有两个口在一边的，一个出来是二楼要再走两步，一个出口九是一楼对着酒店侧门）；门口有政府安排的免费巴士去yas岛/卢浮宫线路，凭票上车，目前是每天一班。
②房间设施：蛮老的，感觉建了很久了也没太维护，住户很多一般都是一家人，电梯不够用，每次要等蛮久（有两边电梯，长住的高层侧电梯可以下）
③其他：入住要交500aed现金押金，退押金之前要留10分钟查房，建议入住时候拍照做好记录。酒店有shuttle bus去景点，但要提前一天预定，先到先得。
本来是想着坐去阿布扎比免费巴士方便定的这里，但实在有点旧，建议如果是这个想法的朋友可以考虑周边酒店，步行距离内也有蛮多选择。
比较喜欢酒店的风格，住了好多次了，基本上每次都会选择这里，早餐不错，有游泳池，健身房，健身房去的人有点多？
房间很大，但是设施都很老旧，卫生情况也不行，走进房间一股怪味，后来要求酒店换房，离地铁站很近下来就是，酒店唯一优势就是可以凭卢浮宫门票，坐早上九点的免费班车去阿布扎比，如果不是为了坐班车实在没必要选择这家，住在别的就近地铁站沿线就行，第一次来不知道给大家避避雷
酒店很漂亮，停车设施也很不错。前台员工非常乐于助人。但是，让我觉得奇怪的是，房间里没有提供毛巾——甚至打扫过后也没有换新的。当我们要求提供毛巾时，经常会拿到不对的（比如，给了一条大毛巾和两块地垫，而不是两块大毛巾和两块小毛巾）。这种情况发生了好几次。电梯也是一个大问题，每次都要等大概10分钟。
之前长住了一个月，然后桌子坏了，很明显是被锅躺坏的，非要说是我弄坏的，还要扣我押金，在阳台抽了两根烟非要说是因为抽烟坏的，真的很差，服务也差，也不差钱吧这么大酒店非要想楼别人钱，恶心死了，再也不回来了
位置方便，价格合适，有露台，景色不错~有淋浴和浴缸。带小孩可以打开沙发床，挺大的。工作人员都很热情，Naeim, Nisha, Uhesha还有半夜办入住的Oshada，都很有耐心和帮忙。
因为转机时间长，我们在这里住了一晚。酒店非常棒，地理位置特别方便，地铁站就在拐角处。房间很宽敞，非常干净，床单洁白无瑕。前台有会说俄语的工作人员，这点非常方便，他们都非常友好和乐于助人（特别感谢达尼尔！）。如果我们再来迪拜，一定会很高兴再次选择这里。性价比、地理位置和服务都非常出色。
这家酒店距离迪拜网络城地铁站仅30秒路程，这一点远超其他所有酒店。但客房服务人员每天都会收走所有浴巾和饮用水瓶，而我们住的近四天时间里几乎都没有补充。为了补充这些物品，我们花了90多分钟，并且无数次致电客房服务台“0”催促。直接向门外的客房服务人员索要时，他们会说稍后补充，但随后就消失了，因为他们的手推车在打扫完房间后，从来都没有足够的毛巾和水瓶来补充。前台和礼宾部的员工都非常好，乐于助人，但客房服务是我见过最差的。如果酒店能改进客房服务，确保补充相同数量的毛巾和水瓶，很多投诉本可以轻易避免。
此次入住该酒店是为了参加2026 gulfood 食品展览会，酒店位置优越出来就是internet city 地铁站，直接乘坐地铁即可到达expo City， 就是展会位置，非常便利，下次来还预定该酒店。房间也是非常舒适，感觉就像在家一样。