酒店回复: SIQIN,Thank you so much for your positive feedback! We’re delighted that the location, food, and comfort of the bed contributed to making your stay enjoyable. We’ve taken note of your comment regarding the hotel’s equipment and will continue to maintain the quality of our services. Your satisfaction is our priority, and we look forward to welcoming you back soon!Best Regards,Beatrice AouadiDirector of Guest Experience & Duty

酒店回复: 尊敬的宾客： 感谢您的反馈！我们很高兴您觉得房间干净整洁，并且酒店位置便利，距离车站仅需步行 10-15 分钟。我们酒店位于市中心，是您观光游览、体验当地风情的理想之选。下次入住时，我们还提供其他更宽敞的房型——欢迎随时联系我们，我们将竭诚为您挑选最合适的房型。 我们期待您再次光临全球首家索菲特酒店。 此致， Beatrice Aouadi 宾客体验及值班总监

酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our location, but we sincerely apologize for the inconveniences you experienced regarding the carpet, towels, shower cap, and breakfast. Your comments have been shared with our team to ensure these issues are addressed and improvements are made.We truly appreciate your honesty, as it helps us enhance the experience for all our guests, and we hope to have the opportunity to welcome you back for a stay that meets the high standards you expect from us.Best regards,Beatrice AouadiDirector of Guest Experience & Duty

酒店回复: Cher Client, Merci beaucoup pour votre retour détaillé. Nous sommes ravis que vous ayez apprécié le calme, la propreté de la chambre et la qualité de l’accueil de notre personnel.Nous prenons note de votre remarque concernant les œufs brouillés et travaillons continuellement à améliorer notre offre de petit-déjeuner afin de proposer une expérience à la hauteur de vos attentes.Au plaisir de vous accueillir à nouveau dans notre établissement.Cordialement,Beatrice AouadiDirectrice Expérience Client & Duty