酒店回复: Dear valued guest,Thank you very much for sharing your detailed feedback.We’re delighted to hear that you enjoyed the lakeside location and the beautiful view from your room.We’re sorry that the breakfast selection did not fully meet your expectations. Your comments about the variety are valuable, and we will share them with our food and beverage team as we continuously look for ways to improve.As for parking, we apologize for any confusion. Our hotel parking is available at $15 per night, and we regret the incorrect information shown on Ctrip about free parking. We will contact the platform to ensure the details are updated and accurate to prevent future misunderstandings.Thank you again for your feedback. We truly appreciate it and hope to welcome you back for an even better experience in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
酒店回复: Dear valued guest,Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed the cleanliness, comfortable beds, friendly service, and the beautiful lake views from our restaurant, terrace, and gym facilities.We do, however, regret that the lake view from your room did not fully meet your expectations. Your comments regarding the partial obstruction and the clarity of our room photos are sincerely appreciated, and we will certainly take them into consideration as we work to improve how our room views are presented.Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
酒店回复: Dear Dingjinmai,Thank you so much for your wonderful review!We’re delighted to hear that you enjoyed the beautiful lake views and the breathtaking starry sky — there’s truly something special about opening the window to that scenery. It’s great to know the peaceful atmosphere and lakeside location helped start your day in such a positive way.We’re also very happy you loved the breakfast selection! Providing a rich and satisfying breakfast with a stunning view is exactly the experience we hope to create for our guests.We truly appreciate you sharing your experience and your photos! We look forward to welcoming you back for another memorable stay!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
酒店回复: Dear valued guest,Thank you for sharing your feedback. We’re glad you enjoyed the spacious room and the beautiful lake view. We also appreciate your comments about the location, which is indeed more convenient for guests with a car. We take note of your suggestions regarding the elevator and breakfast buffet, and we will continue working to improve our facilities and services. We hope to have the opportunity to welcome you again in the future!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
酒店回复: Dear valued guest,Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed our hillside setting, convenient location close to the town centre, and the beautiful views from your room. We also appreciate your feedback regarding the WiFi and will be sure to share this with our team as we continue to look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back again in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
酒店回复: Dear valued guest,Thank you for taking the time to share your feedback. We're glad you enjoyed the clean and beautiful rooms, as well as the lake view. We understand your concerns regarding the parking fee and appreciate your comments about the elevator and overall atmosphere. Your input helps us identify areas where we can improve, and we’ll certainly take it into consideration as we work to enhance the guest experience. We hope to have the opportunity to welcome you again in the future.Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort Team
酒店回复: Dear valued guest,Thank you for your feedback.We’re sorry to learn about your experience with the bathroom ventilation system. Your comments regarding the fan and the musty smell are very important to us, and we have shared them with our maintenance team to review and address improvements where needed. Guest comfort is always a priority.Regarding parking, we understand that additional fees can impact the overall experience. Our overnight parking rate of NZD 15 is set to remain competitive within the area, especially during busy periods, but we appreciate your transparency in mentioning it for future guests.Thank you again for your constructive review. We hope to have the opportunity to welcome you back for an even more comfortable stay next time.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
房间在湖边，景色十分不错
去镇中心需要开车
早饭品种不多，中规中矩
酒店没有免费停车，15刀一晚
携程标记的免费停车不对的
这酒店的位置也太好了，我在皇后镇上看到很多酒店，虽然说在湖的旁边，但是要看到湖的话都得过于马路或者酒店下面有马路，但唯独这个酒店就真正的在湖边房间里都看到整片的山景和湖景，距离湖边就十几米，这个位置太棒了，景色太美了
毕竟是连锁酒店 卫生设施都比较好 床很大很舒服 服务中规中矩 湖景很美 美中不足的是订的湖景房是有栏杆草地遮挡 考虑到当时订的时候有打折 所以湖景也大打折扣了 如果订的时候酒店照片能清楚显示不误导消费者会更加好 酒店的落地湖景餐厅很美也有露台可以出去看湖景 Gym room可以看到湖景 所以其实这里不订湖景房也能享受湖景
打开窗户就是湖景，非常美丽，心情特别好，晚上可以拍到星空，欣赏南半球最好的星空，早餐很丰盛，找个靠湖的绝佳位置，带来一天的好心情
离市中心较远，适合有车自驾。房间宽敞，两张双人床。订的湖景房，窗外风景不错。电梯挺老式。早餐自助一般，可以不加。
在半山坡旁边，酒店环境还不错，位置也比较靠近中心，uber单车大概15纽币。房间的WiFi可能不是很好，窗外的景色很美。
客房整洁环境优美，但是酒店停车需要额外15刀费用，就算是住户也不能免。免费停车位在马路边，但是数量很有限，先到先得。电梯设施有点陈旧，加上木质结构的客房，感觉整个酒店很有年代感。性价比一般吧，看个湖景还不错。
每个人的服务都很好，遇到了一些房间的小插曲，前台都会很友好的用翻译软件解释给你，早餐中规中矩，西餐，和有些不友好前台酒店，对比这里太不一样了，西餐厅的大高个子美女们也都很好 对于酒店设施，那不用说，美居是连锁，面面俱到
reception是一个包着头巾的印度人，不知道是不是歧视中国人，给了我们最最边上最最远的一个角落的房间。信号也很差，刷视频很卡。几个枕头全部高的离谱，睡了要落枕那种。体验很不好。 而且酒店好像没有去镇上的接驳车 不是借号车过去的话出行很不方便。走到镇上40分钟。还要上下破。
想要无遮挡的湖景，请选择高级湖景房。普通湖景房通常会有遮挡。卫生间的通风系统无法关闭，且过于陈旧，会带来霉味。其他方面都还不错，这家酒店是旺季实惠好选择。此外停车要花钱，15纽币一晚。