酒店回复: Dear Guest,Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Customer Experience Team
1.0分
家庭2卧室公寓(Family Apartment With 2 Bedrooms And Equipped Kitchen - Tower 2)
酒店回复: Dear Guest,We appreciate your comments regarding your stay at Mercure SP Moema Times Square. We are sorry for providing service below your expectations. Our goal is to always provide a high level of service to each of our guests. We would like to have another opportunity for you; we are available to serve youThank you again and we hope to regain your trust in our hotel.Sincerely,Customer Experience Team
房间大,早餐丰富,环境好,区域相对比较安全,一直有保安执勤,院子绿化可以,唯独不足的是酒店分成了两个区,入住前并没有告诉在那个区办理入住。
圣保罗治安一直不好 这个区域还算可以 酒店楼下超市和餐厅都很多
绝对会推荐朋友入住纽约时代广场美居酒店。
酒店位置不错,周边安排,楼下花园和健身房也很好,家庭旅行入住的比较多,早餐虽然不丰富,但看的出来餐厅也是用心了,每天都不重样。就是房间有气味,隔音不好,两部电梯很小,上下电梯又堵又挤。
强烈反对中国人入住,房间小,早餐差,房间味道极呛人,被子是两个床单夹心是毛毯,服务差,早餐难吃,卫生差,马桶冲不干净,床上有头发,无拖鞋和洗漱用品,电梯房间门还小
订了两天酒店,只给了 2 瓶水,而且去楼下要水时,让我付费。正常 2 天应该给 2 份水的。床单和被子散装,睡觉时候被子直接就出来了。和国内美居酒店的区别真的太大了。
房间
卫生:不错,
环境:不错,周边有中餐馆,超市步行在五分钟以内
设施:齐全,但是房间里面没有洗漱用品,没有拖鞋,没有瓶装水
服务:很好,可以借烧水壶
公寓房间有厨房。没有拖鞋。没有水。一楼大厅有自助取水机。晚上比较安静。
第三次来这里,一切都很熟悉,就是太过热门,房价波动较大,对面的汉堡很好,周边也相当安全,自助洗衣服务也极大解决了时间上的限制
总体来说,位置不错,周围环境算是比较安全的了,酒店内部就有健身房泳池餐馆,还是很方便的,安保也比较到位,而且房间也挺大的,很舒适