酒店回复: Bonjour,Thank you very much for taking the time to share your experience. We are truly glad to hear that you found the self-check-in process convenient and that the rooms and facilities met your expectations. It is always our aim to provide a comfortable and well-equipped environment for our guests, and we are happy that you found the cleanliness excellent and the surroundings pleasant. Being located in the city center makes it easier for our guests to enjoy shopping and explore the area, and we are delighted that this added to your stay. We hope that during your next visit you will have the opportunity to experience our service as well, and we look forward to welcoming you again.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour,Thank you for taking the time to share your feedback. We are glad you found our location convenient to Circular Quay.We’re sorry to hear that the room size and amenities did not fully meet your expectations. Your comments regarding the bed space, drinking water, and housekeeping are important, and we will review these with our team to ensure a more consistent and comfortable experience for future guests.We appreciate your honest insights and hope to have the opportunity to better serve you on a future stay.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
自驾车来的话可以直接导航到Wilson Parking - Sofitel Wentworth, Sydney CBD, NSW Car Park。停车场入口在酒店大门口后面的blight street上
到了钥匙留给Wilson工作人员会帮停好,取车时付费,工作人员再开出来给你。
展开
酒店回复: Bonjour,Thank you so much for taking the time to share your experience. We are so glad you enjoyed our location, just a short walk to the Sydney Opera House and the Royal Botanic Garden, and that it was convenient for catching the ferry.We really appreciate your tip about parking and your feedback will definitely help future guests.Thank you again for your review, and we would love to welcome you back next time you are in Sydney.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour,Thank you very much for sharing your experience with us. We are delighted to hear that you found our location convenient and that the bedding in your suite provided a comfortable stay. It is always wonderful to know when certain aspects of our hotel meet our guests’ expectations.At the same time, we are truly sorry for the delay you encountered during check-in. We understand how frustrating it must have been to wait longer than expected, and we sincerely apologise for any inconvenience this caused. Please know that we take your feedback very seriously, and we are reviewing our check-in procedures to ensure a more efficient and welcoming experience for our future guests.We are grateful for your patience and understanding, and we hope that despite this setback, you were able to enjoy your time with us. We would love the opportunity to welcome you again and provide the seamless and comfortable experience you expected and deserve.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour Tianna,Thank you for your wonderful review! We are thrilled to hear you enjoyed our central location and found it so convenient to explore Circular Quay, QVB, and Town Hall. We are also glad the soundproofing allowed you to relax and enjoy a peaceful stay despite the lively atmosphere downstairs. We’d love to welcome you back anytime.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
点评来源 Trip.com
4.0分
经典特大床房
朋友出游
酒店给人感觉很旧,不喜欢这种装修风格、光线很暗,很阴森,走廊尽头的房间门对着走廊,服务一般
展开
酒店回复: Bonjour,Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet your expectations. We understand how the dim lighting, décor, room location, and service could have impacted your comfort, and we sincerely apologise for that.Your feedback is very important to us, and we will use it to make improvements so future guests have a better experience. We hope you might consider giving us another chance to provide a stay that is more enjoyable.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour,Thank you for sharing your feedback! We are glad you enjoyed our convenient location near the harbor and shopping area, and that the takeaway options added to your stay. We appreciate your notes about the breakfast variety. As our building is heritage listed, it was not built with a swimming pool, which does limit the physical changes we can make. Your comments help us identify areas where we can improve for future guests, and we hope to welcome you back and make your next stay even better!Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations, and we appreciate the detailed comments you've provided.We regret that the room felt smaller than anticipated and apologise for the issues you encountered with the bathroom fixtures and toilet. While the room is listed at 25 square meters, we understand that layout and design can greatly impact how spacious and functional it feels. As the building is a heritage-listed property, certain structural elements, including room configuration and plumbing cannot be significantly altered, which can limit some modern design improvements. Regarding the service shortcomings such as the limited water supply, unwashed wine glasses, and housekeeping oversights, we sincerely apologise. These do not reflect the service standards we strive for, and we are actively addressing this with our team to prevent future lapses.Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour,Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We regret that the room design and bathroom layout were not to your liking, and that the lack of window view affected your experience.Regarding your request for sanitary napkins, we are very sorry for the lack of follow-up and the disappointment this caused. This is not the level of service we strive to provide, especially at a hotel of our standing. We will address this issue with our team to ensure better communication and guest care in the future.We appreciate your honest comments about the value and will take them into consideration as we work on improving our offerings. We are glad the location was convenient for you, and we hope you might give us another chance to provide a more comfortable and seamless stay.Thank you again for your review.Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth
酒店回复: Bonjour,Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated our prime location in the heart of Sydney, which is indeed ideal for travel and tour groups.We also sincerely appreciate your constructive comments regarding the check-in time, our facilities, and the surrounding environment. We understand that a later check-in may be different from expectations, especially for our valued guests from China, and we will certainly take your feedback into consideration as we strive to improve our services. Regarding the facilities, we are continuously exploring ways to enhance our guests’ experience and refresh our amenities. As for the views and surroundings, Sydney’s vibrant urban landscape does create a unique atmosphere, and we regret if it felt a bit cramped during your stay.Thank you again for your insights. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth
可以自助办理入住,房间装修较新,酒店设施齐全,位置在市中心,方便逛街购物,愿意多次入住。
设施:完备
卫生:优秀
环境:好
服务:未体验
离环形码头比较近,房间比较小说是有25平,但是我觉得只有20平左右,虽然床的面积很大,但是两个人打开行李就显得不太够用了,一共住了三天晚上,只有第一天晚上提供了这个饮用水,后面就都不提供了,每天打扫卫生也就是把床重新铺一下,那些毛巾也不知道换过没有,有一天连厕所的垃圾都没有倒,感觉一般。
酒店位子很好,走路几分钟就到悉尼歌剧院,皇家植物园等。还有到码头做船很方便。
酒店的停车场就是停在Wilson parking里面,说是可以提前在Wilson的app上预订过夜会便宜很多;我们没有预订是67澳币一晚。
自驾车来的话可以直接导航到Wilson Parking - Sofitel Wentworth, Sydney CBD, NSW Car Park。停车场入口在酒店大门口后面的blight street上
到了钥匙留给Wilson工作人员会帮停好,取车时付费,工作人员再开出来给你。
地段是真的好,从环形码头走过来5-10分钟,离开T8可5站直达机场的St James站点步行大约也是10分钟内。
酒店服务,反正入住等了2小时,承诺的15:00入住结果15:30都没有住到。看大厅,我们不是个例。
两天订的套房,床品很舒服。
步行到circular quay只要几分钟,步行到QVB和town hall也很方便。虽然楼下很繁华,但隔音好,不吵闹。
酒店给人感觉很旧,不喜欢这种装修风格、光线很暗,很阴森,走廊尽头的房间门对着走廊,服务一般
靠近海港 和购物区走路都可以到, 外卖也可以送到. 就是没有泳池. 早餐区可以在两个区选择. 食物连续6天 都一样..
酒店的房间和服务都有点低于预期,也就剩位置和床品还算不错。
设施:
1、房间小,介绍上是25平米,但实际感觉也就20平米左右,使用起来非常拥挤,地面上都没有位置展开两个行李箱,厕所洗手台也不大,马桶非常靠近洗手台。
2、水龙头和喷头设计不合理,冷热水阀是分别开启的,每次想用温水都要拧两个阀门,洗澡打浴液如果关了水,就还得重新调整温度。
3、马桶冲水费劲:上大号至少要冲三次才能冲干净,冲水按钮还在马桶盖后面,关上马桶盖才能冲水,但又不清楚有没有冲干净,真不知道24年重新装修装了什么。
服务:
1、最后一天没有补瓶装水:酒店每天只给两瓶300毫升的饮用水,一共住了3天,最后一天还没给补。
2、用完的酒杯没给洗。
3、桌子上用过的小毛巾没给换,小垃圾没收。
非常老旧的房间,像是公寓改装的,卫生间完全没有分隔,上厕所洗漱洗澡全在一个小隔间里。
房间窗外什么也看不到。
更无语的是,晚上我打电话问有没有卫生巾借,对方说去问问,我明确说不管有没有也打电话回复一下。结果挂了电话渺无音讯。这就是所谓老牌五星级酒店的服务态度?
再加上那晚上日历房2.4k的价格(我用的携程的券预约的,比这个便宜),真的性价比还不如三星级。
唯一好一点就是地理位置而已,不会再订。
地理位置没得说,就在悉尼的市中心,出行跟团都超级方便。美中不足有几点:一是办理入住的时间确实太晚,一般要求下午3点以后,这一点可能跟大多数国人的习惯差异较大。二是设施略显陈旧,面积也不大,感觉挂五星级差了点火候。三是周围的建筑太密集了,即使我们住在十多层依然感觉有种身处钢筋混凝土森林里的憋屈感。