酒店回复: Bonjour,Thank you very much for your fantastic review! We are delighted to hear that you found the location so convenient, especially with the Sydney Opera House just a short 10-minute walk away. It’s wonderful that you enjoyed the spacious and modern room facilities our team works hard to ensure everything is fresh and comfortable for our guests.Being right by Martin Place definitely makes shopping and exploring the city so easy, and we are glad you took advantage of the lovely stroll through the Botanical Gardens on your way to the Opera House. There’s truly something special about soaking in those views along the way.We really appreciate your kind words and hope your stay was everything you hoped for. We look forward to welcoming you back on your next visit to Sydney!Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you very much for sharing your experience with us. We are delighted to hear that you found our location convenient and that the bedding in your suite provided a comfortable stay. It is always wonderful to know when certain aspects of our hotel meet our guests’ expectations.At the same time, we are truly sorry for the delay you encountered during check-in. We understand how frustrating it must have been to wait longer than expected, and we sincerely apologise for any inconvenience this caused. Please know that we take your feedback very seriously, and we are reviewing our check-in procedures to ensure a more efficient and welcoming experience for our future guests.We are grateful for your patience and understanding, and we hope that despite this setback, you were able to enjoy your time with us. We would love the opportunity to welcome you again and provide the seamless and comfortable experience you expected and deserve.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations, and we appreciate the detailed comments you've provided.We regret that the room felt smaller than anticipated and apologise for the issues you encountered with the bathroom fixtures and toilet. While the room is listed at 25 square meters, we understand that layout and design can greatly impact how spacious and functional it feels. As the building is a heritage-listed property, certain structural elements, including room configuration and plumbing cannot be significantly altered, which can limit some modern design improvements. Regarding the service shortcomings such as the limited water supply, unwashed wine glasses, and housekeeping oversights, we sincerely apologise. These do not reflect the service standards we strive for, and we are actively addressing this with our team to prevent future lapses.Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We regret that the room design and bathroom layout were not to your liking, and that the lack of window view affected your experience.Regarding your request for sanitary napkins, we are very sorry for the lack of follow-up and the disappointment this caused. This is not the level of service we strive to provide, especially at a hotel of our standing. We will address this issue with our team to ensure better communication and guest care in the future.We appreciate your honest comments about the value and will take them into consideration as we work on improving our offerings. We are glad the location was convenient for you, and we hope you might give us another chance to provide a more comfortable and seamless stay.Thank you again for your review.Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated our prime location in the heart of Sydney, which is indeed ideal for travel and tour groups.We also sincerely appreciate your constructive comments regarding the check-in time, our facilities, and the surrounding environment. We understand that a later check-in may be different from expectations, especially for our valued guests from China, and we will certainly take your feedback into consideration as we strive to improve our services. Regarding the facilities, we are continuously exploring ways to enhance our guests’ experience and refresh our amenities. As for the views and surroundings, Sydney’s vibrant urban landscape does create a unique atmosphere, and we regret if it felt a bit cramped during your stay.Thank you again for your insights. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you very much for taking the time to share your experience. We are truly glad to hear that you found the self-check-in process convenient and that the rooms and facilities met your expectations. It is always our aim to provide a comfortable and well-equipped environment for our guests, and we are happy that you found the cleanliness excellent and the surroundings pleasant. Being located in the city center makes it easier for our guests to enjoy shopping and explore the area, and we are delighted that this added to your stay. We hope that during your next visit you will have the opportunity to experience our service as well, and we look forward to welcoming you again.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour YILAN,Thank you for your lovely review. We are so pleased to hear that our team made you feel welcome from the moment you arrived. Surprising you with a bottle of red wine and chocolates was our small way of saying we are glad you’re here and we are thrilled it made your visit even more special.It means a lot to know that leaving Sydney became just a little harder after your stay with us. We hope the memories you made here will bring you back again soon for another amazing experience.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed the value during the Ctrip promotion and appreciated the complimentary wine and chocolates. It’s great to know the spacious room and large bathroom made your stay comfortable and child friendly. We are also glad the self-service checkout added convenience to your early departure. We hope to welcome you and your family back again soon!Best regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for staying with us and for your honest review! We are glad you enjoyed the room and found the location convenient. We are sorry about the noise from the road and will continue looking for ways to improve our guests’ comfort. We hope to see you again soon!Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: 您好！ 感谢您抽出时间分享您的反馈。得知您的入住体验未能达到您的预期，尤其是与您旅途中入住的其他酒店相比，我们深感抱歉。这显然不符合我们努力提供的服务水平，我们很遗憾未能在您入住期间提供满意的服务。 您关于服务、设施和响应能力的反馈已提交给我们的管理团队，我们将立即进行审核。我们认真对待客人的反馈，并致力于在需要的地方进行改进。 我们很高兴您喜欢酒店的地理位置，但我们理解您的失望，并对由此造成的不便深表歉意。希望您能考虑在未来再次给我们机会，以恢复您对酒店的信任。 此致， Alley Prerana 宾客关系及米勒西姆俱乐部奢华酒店经理 悉尼温特沃斯索菲特酒店