酒店回复: Bonjour,Thank you very much for taking the time to share your experience. We are truly glad to hear that you found the self-check-in process convenient and that the rooms and facilities met your expectations. It is always our aim to provide a comfortable and well-equipped environment for our guests, and we are happy that you found the cleanliness excellent and the surroundings pleasant. Being located in the city center makes it easier for our guests to enjoy shopping and explore the area, and we are delighted that this added to your stay. We hope that during your next visit you will have the opportunity to experience our service as well, and we look forward to welcoming you again.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We are glad you found our location convenient to Circular Quay.We’re sorry to hear that the room size and amenities did not fully meet your expectations. Your comments regarding the bed space, drinking water, and housekeeping are important, and we will review these with our team to ensure a more consistent and comfortable experience for future guests.We appreciate your honest insights and hope to have the opportunity to better serve you on a future stay.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you so much for taking the time to share your experience. We are so glad you enjoyed our location, just a short walk to the Sydney Opera House and the Royal Botanic Garden, and that it was convenient for catching the ferry.We really appreciate your tip about parking and your feedback will definitely help future guests.Thank you again for your review, and we would love to welcome you back next time you are in Sydney.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you very much for sharing your experience with us. We are delighted to hear that you found our location convenient and that the bedding in your suite provided a comfortable stay. It is always wonderful to know when certain aspects of our hotel meet our guests’ expectations.At the same time, we are truly sorry for the delay you encountered during check-in. We understand how frustrating it must have been to wait longer than expected, and we sincerely apologise for any inconvenience this caused. Please know that we take your feedback very seriously, and we are reviewing our check-in procedures to ensure a more efficient and welcoming experience for our future guests.We are grateful for your patience and understanding, and we hope that despite this setback, you were able to enjoy your time with us. We would love the opportunity to welcome you again and provide the seamless and comfortable experience you expected and deserve.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour Tianna,Thank you for your wonderful review! We are thrilled to hear you enjoyed our central location and found it so convenient to explore Circular Quay, QVB, and Town Hall. We are also glad the soundproofing allowed you to relax and enjoy a peaceful stay despite the lively atmosphere downstairs. We’d love to welcome you back anytime.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet your expectations. We understand how the dim lighting, décor, room location, and service could have impacted your comfort, and we sincerely apologise for that.Your feedback is very important to us, and we will use it to make improvements so future guests have a better experience. We hope you might consider giving us another chance to provide a stay that is more enjoyable.Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for sharing your feedback! We are glad you enjoyed our convenient location near the harbor and shopping area, and that the takeaway options added to your stay. We appreciate your notes about the breakfast variety. As our building is heritage listed, it was not built with a swimming pool, which does limit the physical changes we can make. Your comments help us identify areas where we can improve for future guests, and we hope to welcome you back and make your next stay even better!Best regards,Alley PreranaGuest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations, and we appreciate the detailed comments you've provided.We regret that the room felt smaller than anticipated and apologise for the issues you encountered with the bathroom fixtures and toilet. While the room is listed at 25 square meters, we understand that layout and design can greatly impact how spacious and functional it feels. As the building is a heritage-listed property, certain structural elements, including room configuration and plumbing cannot be significantly altered, which can limit some modern design improvements. Regarding the service shortcomings such as the limited water supply, unwashed wine glasses, and housekeeping oversights, we sincerely apologise. These do not reflect the service standards we strive for, and we are actively addressing this with our team to prevent future lapses.Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We regret that the room design and bathroom layout were not to your liking, and that the lack of window view affected your experience.Regarding your request for sanitary napkins, we are very sorry for the lack of follow-up and the disappointment this caused. This is not the level of service we strive to provide, especially at a hotel of our standing. We will address this issue with our team to ensure better communication and guest care in the future.We appreciate your honest comments about the value and will take them into consideration as we work on improving our offerings. We are glad the location was convenient for you, and we hope you might give us another chance to provide a more comfortable and seamless stay.Thank you again for your review.Warm Regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

酒店回复: Bonjour,Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated our prime location in the heart of Sydney, which is indeed ideal for travel and tour groups.We also sincerely appreciate your constructive comments regarding the check-in time, our facilities, and the surrounding environment. We understand that a later check-in may be different from expectations, especially for our valued guests from China, and we will certainly take your feedback into consideration as we strive to improve our services. Regarding the facilities, we are continuously exploring ways to enhance our guests’ experience and refresh our amenities. As for the views and surroundings, Sydney’s vibrant urban landscape does create a unique atmosphere, and we regret if it felt a bit cramped during your stay.Thank you again for your insights. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Alley PreranaGuest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth