酒店回复: Dear Valued Guest,Thank you for your wonderful feedback and high rating. We are delighted to hear that you enjoyed the cleanliness of Novotel World Trade Centre, the comfortable pool for children, and the view of the Burj Khalifa from the entrance.We also appreciate your comments regarding the shuttle bus service and will share your feedback with our team to explore ways to improve convenience for our guests.We look forward to welcoming you and your family back for another enjoyable stay.Best Regards,Trish ChirimutaGuest Relations & Quality Manager

酒店回复: Dear Valued Guest, Thank you for your wonderful 9/10 rating and for sharing your experience. We are delighted to hear that you found the hotel convenient for staying with children and that you appreciated the great value for money.We are especially pleased that you and your family enjoyed the complimentary swimming pool — it’s always great to know our younger guests have a memorable time.We also appreciate your feedback regarding the transportation and will keep it in mind as we continuously strive to improve our guests’ experience.We look forward to welcoming you and your family back again soon. Best regards, Trish ChirimutaGuest Relations & Quality Manager

酒店回复: Dear Tony Lao,Thank you very much for taking the time to share your outstanding 10/10 review. We’re delighted to know that you enjoyed your stay and appreciated the cleanliness, comfort, and overall atmosphere of our hotel. It’s wonderful to hear that the view of the Burj Khalifa, even from a distance, added something special to your experience.We’re also glad that our lobby space, reading area, and bar provided a relaxing environment during your visit. Your comments mean a lot to us, and we truly appreciate your recognition of the standards we strive to uphold.Thank you once again for choosing to stay with us. We look forward to welcoming you back and making your next stay just as enjoyable.Best regards, Dynne Binua Director of Rooms Novotel World Trade Centre

酒店回复: Dear Valued Guest,Thank you for sharing your feedback and rating your stay. We are glad to hear that you appreciated our convenient location near the exhibition hall and the modern Novotel World Trade Centre decor.We sincerely apologize for the inconvenience you experienced with our team during the busy BIG 5 event. Your comments have been shared with our team to help improve efficiency and service during high-traffic periods.We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Best Regards,Trish ChirimutaGuest Relations & Quality Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you found our property clean, fresh, and hygienic, and that our team provided friendly and attentive service.We appreciate your comments regarding breakfast and are glad that you enjoyed your lunch, especially the steak, as well as our outdoor pool. Your observations help us identify areas for enhancement as we continually strive to provide an exceptional guest experience.It was a pleasure to host you, and we look forward to welcoming you back for another enjoyable stay. Best regards, Dynne BinuaDirector of RoomsNovotel World Trade Centre

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback.We sincerely apologize for the inconvenience you experienced with the bathroom leak and the delay in moving to another room. We also regret that this caused frustration and that you felt there was no formal apology or compensation—this is certainly not the standard of service we strive to provide.We appreciate your observations regarding our facilities, dining options, and overall convenience near the exhibition centre. Your insights are valuable and will be shared with our management team to help us improve the guest experience, particularly during busy exhibition periods.We understand your perspective and hope to have the opportunity to welcome you back in the future, providing a smoother and more comfortable stay.Warm Regards,Trish ChirimutaGuest Relations & Quality Manager

酒店回复: Dear Valued Guest,Thank you for your perfect 10/10 rating and for sharing your wonderful feedback. We are delighted to hear that you found the room size comfortable, enjoyed the breakfast, and appreciated the excellent service. Your kind words mean a lot to our team, and we look forward to welcoming you back for another outstanding stay.Best regards,Dynne BinuaDirector of RoomsNovotel World Trade Centre

酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re delighted to hear that our location was so convenient for your exhibition visit and that you appreciated the direct access to the exhibition hall. It’s wonderful to know that this added ease and comfort to your stay.We look forward to welcoming you back for any future visits, whether for business or leisure.Best regards, Dynne Binua Director of Rooms Novotel World Trade Centre

酒店回复: Dear Valued Guest,Thank you for your thoughtful review.We’re delighted to hear that you found our hotel to be the most convenient option for business stays near the Dubai International Exhibition Centre. Our prime location, modern rooms, and well-equipped facilities are designed to provide a seamless experience for our guests, and we’re glad to know it met your expectations.We look forward to welcoming you again for another comfortable and productive stay.Warm regards,Dynne BinuaDirector of Rooms