酒店回复: Thank you for your outstanding rating and for sharing your feedback.We are so pleased to hear you enjoyed the comfort of the bed and found our central location convenient for getting around Queenstown. Being close to the city centre and lake certainly makes exploring easy.We appreciate your comments regarding the room outlook. While some rooms have more open views than others due to our garden and lakeside setting, we understand that outlook can impact the overall experience. Guests are always welcome to share their preferences prior to arrival, and we will do our best to accommodate requests where availability allows.We hope to welcome you back again soon.Sincerely,Tristan Shepherd Guest Relations TeamNovotel Queenstown Lakeside.

酒店回复: Kia ora,Thank you for your fantastic review.We are so pleased to hear you enjoyed our central, flat location in the heart of Queenstown and that it made exploring easy. It is wonderful to know breakfast was one of the highlights of your South Island trip — that is lovely feedback for our team.We are also glad you were able to enjoy the lake view from your balcony and the convenience of being just a short walk from the city centre and nearby cafés.Thank you again for your kind comments. We hope to welcome you back again soon.Sincerely,Vinish VijayanGuest Relations TeamNovotel Queenstown Lakeside.

酒店回复: Thank you for sharing your detailed and balanced feedback.We are so pleased to hear our front desk team made a positive impression and were able to offer you an early check in after your layover from Auckland. We understand how appreciated that can be after travelling.We also appreciate your comments regarding the variation between room styles. As you experienced, some rooms have been refurbished while others are scheduled for future updates. We understand how important clarity and consistency are, and your feedback has been shared with our leadership team.It is lovely to know that once upgraded, you found the room comfortable for your family, and that you enjoyed our garden setting and the lake views from the balcony. Our lakeside location and outlook are certainly highlights for many guests.Thank you again for your thoughtful comments. We hope to welcome you and your family back again soon.Sincerely,Tristan Shepherd Guest Relations TeamNovotel Queenstown Lakeside.

酒店回复: Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered during your stay, and we appreciate you bringing these concerns to our attention.We want to assure you that discrimination of any kind is not tolerated at our hotel. Every guest is treated with equal respect and care, regardless of background or ethnicity. Your comments are taken very seriously, and we ensure our service reflects the standards we expect at all times.We also apologize for the incorrect information you received regarding valet parking. Clear and accurate communication is essential, and we’re sorry this impacted your plans after check-out. Thank you for highlighting this, as it will be addressed with the relevant team members.We’re equally sorry to hear about the disturbance caused by housekeeping despite the Do Not Disturb sign, and for the noise you experienced from neighbouring rooms and above. We understand how disruptive this would have been, and your feedback has been shared with the appropriate teams to reinforce our standards and improve awareness.Thank you again for providing such detailed feedback. If you would like to discuss your experience in more detail, please feel free to contact me directly. We appreciate the opportunity to improve and hope we may welcome you back under better circumstances.Sincerely,Guest Relations TeamNovotel Queenstown Lakeside

酒店回复: Thank you for your very good review.We are pleased to hear you enjoyed our lakeside location and found the hotel well maintained. It is also great to know you were satisfied overall and enjoyed breakfast during your stay.We appreciate your comments and hope to welcome you back again soon.Sincerely,Tristan Shepherd Guest Relations TeamNovotel Queenstown Lakeside.

酒店回复: Thank you for taking the time to share your feedback.We are sorry to hear that parts of your stay did not meet expectations. If your room did not reflect the garden view you anticipated, we understand how disappointing that must have been. While room outlooks can vary depending on availability and floor level, we appreciate your comments and will review this internally.We are also concerned to read that the air conditioning was unable to properly heat the room. Queenstown temperatures can drop quickly, and comfort is extremely important. Your feedback has been shared with our maintenance team to ensure the system is functioning correctly.We are glad you enjoyed the beauty of Queenstown, and we thank you for your balanced feedback. We hope to have the opportunity to provide a more comfortable experience should you choose to stay with us again.Sincerely,Guest Relations TeamNovotel Queenstown Lakeside.

酒店回复: Thank you for your great review and for sharing your experience.We are so pleased to hear you enjoyed our excellent location, just moments from the lake, and that our team was able to assist with storing and delivering your luggage to your room. Providing attentive service is very important to us, so your kind comments are appreciated.It is also lovely to know you found the room facilities well maintained and complete. While some areas of the hotel are not brand new, we work hard to ensure they remain comfortable and well cared for.We are glad our setting allowed you to step outside and immediately enjoy the scenic views of Queenstown. We hope to welcome you back again soon.Sincerely,Tristan Shepherd Guest Relations TeamNovotel Queenstown Lakeside.

酒店回复: Thank you for your feedback.We are pleased to hear you enjoyed our close proximity to the lake and appreciated our surroundings.We understand that parking in the city centre can be challenging. As we are located in the heart of Queenstown, onsite parking is limited. We offer valet parking for hotel guests at a rate of $50.00 per night. Please note that onsite parking is limited and subject to availability. There is also free street parking available in the surrounding area, particularly overnight.Regarding the refrigerator items, we would like to clarify that we do not operate a minibar with chargeable items in the fridge. If you noticed anything suggesting otherwise, this may have been a misunderstanding or an error, and we apologise for any confusion caused. We appreciate you bringing this to our attention.Thank you again for your balanced review. We hope to welcome you back again in the future.Sincerely,Tristan Shepherd Guest Relations TeamNovotel Queenstown Lakeside.