酒店回复: Hi Boerer,Thank you for your kind review. We’re glad you enjoyed our convenient location near the railway and bus stations. We did also notice that some of the photos uploaded appear to be of Sydney landmarks, so we just wanted to clarify for future guests that our hotel is located here in Melbourne CBD. We truly appreciate your feedback and hope to welcome you again soon!Kind regards,ibis Styles Kingsgate Hotel

酒店回复: Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that several aspects of your stay were disappointing.Our hotel is located approximately a five-minute walk from Southern Cross Station and within Melbourne’s free tram zone, however, we understand that perceptions of distance and convenience can vary depending on individual preferences and travel needs. We regret that the surrounding dining options did not meet your expectations.As a centrally located city hotel, our rooms are designed to be compact, which is reflected in our room descriptions and pricing. That said, we understand this may not suit every guest, and we’re sorry this impacted your comfort.We also regret that we were unable to accommodate your request regarding the second night. Our cancellation and refund policies are set by the booking conditions selected at the time of reservation, and these can vary depending on the rate booked.We appreciate your feedback, as it helps us review how we communicate our offering more clearly to future guests. Thank you again for sharing your experience.Kind regards,ibis Styles Kingsgate Hotel

酒店回复: 您好，_JASB_， 非常感谢您精彩的反馈！我们很高兴听到您对住宿的方方面面都感到满意，从清洁度、地理位置，到我们的团队和设施，无不如此。很高兴我们能为您提供舒适便捷的体验，非常感谢您的推荐。期待您下次光临！ 此致， 宜必思尚品金斯盖特酒店

酒店回复: 您好，EmySanjaya， 感谢您的反馈。我们很高兴您觉得我们的位置很方便，尤其是离南十字星火车站和前往图拉马林机场的SkyBus都很近。感谢您对大堂维护工作的理解，也很高兴我们的接待团队让您住得愉快。 此致， 宜必思尚品金斯盖特酒店

酒店回复: Hi there,Thank you for your feedback. We’re glad you enjoyed our convenient location and the nearby dining options. We apologise for the issues you experienced with the refrigerator and teacups and appreciate you bringing them to our attention, as we’ll ensure these are addressed. We hope to welcome you back on your next visit.Kind regards,ibis Styles Kingsgate Hotel

酒店回复: Hi Rendishieryue,Thank you for sharing your feedback. We’re glad you found your room clean and warm, and that our reception team was friendly. We appreciate your comments regarding the lobby renovations, breakfast options, and bed configuration, and will review these to see where improvements can be made. We hope to welcome you back for an even better stay in the future.Kind regards,ibis Styles Kingsgate Hotel

酒店回复: Hi there,Thank you for taking the time to share your experience. We’re sorry to hear that the laundry facilities did not meet your expectations and that you found the process inconvenient. We appreciate your feedback, as it helps us identify areas where we can improve. We will review our laundry process and ensure our team provides the best possible service to all guests.Kind regards,ibis Styles Kingsgate Hotel

酒店回复: Hi there,Thank you for your feedback. We’re sorry to hear about the inconvenience caused by the fire alarm and the smoking incident - guest safety is our top priority, and we take such matters very seriously. We also appreciate your comments regarding the room size and the steps at the entrance, as this helps us ensure future guests are better informed. We hope to have the opportunity to provide a more comfortable and seamless stay in the future.Kind regards,ibis Styles Kingsgate Hotel

酒店回复: Hi there,Thank you for your feedback. We’re glad you found the sheets very clean and appreciated the daily room cleaning. We apologise for the noise from the corridor and understand how this could affect your stay. Your comments are valuable, and we’ll share them with our team as we continue to improve the guest experience.Kind regards,ibis Styles Kingsgate Hotel