酒店回复: Dear Yangfan428,thank you very much for sharing your detailed feedback and for rating your stay 8.5 – we truly appreciate it.We are delighted to hear that you found your room spacious and clean, and that you appreciated the separate toilet and vanity area. Comfort and functionality are very important to us, so your positive remarks mean a lot.At the same time, I sincerely apologize for the inconvenience caused by the non-working outlet in the vanity area. This should absolutely not happen, and I fully understand how frustrating it must have been not being able to use your hairdryer. Please rest assured that we have shared this with our technical team to ensure everything is checked and functioning properly.We are pleased that our convenient location, just two stops from Munich Airport with bus 635, added to the ease of your trip.We would love the opportunity to welcome you back and provide you with an even smoother and fully flawless experience next time.Warm regards from Munich,Borys KalmykovGuest Experience ManagerNovotel Munich Airport

酒店回复: Dear Chinadede,thank you for taking the time to share your experience at Novotel München Airport.We sincerely apologize for the inconvenience you encountered with the bathroom facilities and the broken toilet during your stay. This is certainly not the standard we strive to provide, and we regret that you had to change rooms under such circumstances. Your feedback is invaluable, and we have already shared your comments with our maintenance and housekeeping teams to ensure such issues are addressed promptly and do not recur.We also regret if our apology letter did not meet your expectations. Please know that we take every guest’s feedback seriously and aim to respond with sincerity and care.On a positive note, we are delighted that you enjoyed our breakfast offering, particularly the variety of milk and cheeses. We appreciate your kind words about this aspect of your stay.We hope to have the opportunity to welcome you back in the future and provide you with the flawless experience you deserve.Warm regards,Your Team at Novotel München Airport

酒店回复: Dear Guest,thank you very much for taking the time to review your stay at Novotel Munich Airport.We are pleased that you found your overall stay to be "very good" and that you positively rated our facilities, cleanliness, service, and surroundings.At the same time, we deeply regret the confusion regarding the booking through the Ctrip platform. We understand that the incorrect information about the distance to the airport caused inconvenience. Unfortunately, we have only limited influence over bookings made through third-party providers, which can lead to misunderstandings during cancellations or rebookings. However, we take your feedback very seriously and will coordinate internally to prevent such misunderstandings in the future.We hope that you will give us the opportunity to fully satisfy you on a future trip to Munich – and that your stay will then completely meet your expectations. Kind regards, Your Novotel Munich Airport Team

酒店回复: Dear Guest,thank you very much for your enthusiastic and thoughtful feedback!We are delighted to hear that you had such a wonderful stay with us and that you appreciated everything from our reception service to the room facilities and details. Your kind words about the quality and precision reflect values we strive to uphold every day.It’s also great to know that our convenient location and dining options contributed positively to your experience. We truly appreciate your recommendation and look forward to welcoming you again during your next stop in Munich!Warm regards,Your Novotel München Airport Team

酒店回复: Dear Guest,thank you very much for your wonderful review! We are delighted to hear that you found our hotel convenient and enjoyed your stay with us. It’s great that our team could assist you with bus tickets and that you had a smooth transfer during your layover.We look forward to welcoming you back on your next visit to Munich!Best regards,Your Novotel München Airport Team

酒店回复: Dear Only Wan,thank you very much for your wonderful feedback and your 10-point rating!We are very pleased to hear that you found your stay with us very pleasant and particularly appreciated the proximity to the airport as well as the convenient shuttle bus service. Your vivid account of the hectic but successful departure brings a smile to our faces – thank you for the humorous tip to come down a bit earlier!We are also glad to hear that you liked the spacious, clean rooms and the friendly service. We are very pleased that you noticed the little extras like the complimentary bottles of water and the fruits at the reception.We hope to welcome you again during your next stay at Munich Airport.Best regards,Your Novotel Munich Airport Team

酒店回复: Dear Guest,Thank you very much for your fantastic review and your recommendation! We are delighted that you enjoyed our amenities, cleanliness, and service.We hope to welcome you back to Novotel München Airport soon!Best regards,The Novotel München Airport Team

酒店回复: 亲爱的客人，非常感谢您给予我们的好评和详细的分享！我们很高兴得知您对酒店的位置、卫生以及早餐感到满意。您的肯定是我们不断努力提升服务质量的动力。期待在不久的将来再次为您服务，祝您生活愉快、旅途顺利！诚挚的问候Novotel München Airport

酒店回复: 亲爱的客人，非常感谢您选择我们酒店作为转机和早班机的首选。我们很高兴听到您晚上睡得很好，没有受到飞机起降的噪音打扰。感谢您分享详细的交通信息，这对未来的客人非常有帮助。期待您下次再次光临慕尼黑诺富特机场酒店！祝您旅途愉快！慕尼黑诺富特机场酒店 敬上

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的入住体验。 我们很抱歉在机场找不到635路公交车——我们非常重视您关于标识的反馈，并将与宾客分享，以方便他们的旅程。 很高兴听到您对酒店、独立卫生间、胶囊咖啡机和小冰箱的满意。 我们对办理入住手续的漫长等待以及便利店的价格感到抱歉，感谢您的诚实评价。您的反馈将极大地帮助我们不断改进。 期待您下次入住！ 此致， 诺富特慕尼黑机场酒店团队