Car broken into- window smashed & bag stolen on the hotel car park. CCTV no deterrent and little help from anyone at the scene. Ruined a decent Xmas party night!
5.0分
情侣出游
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We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.
5.0分
其他
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I had cancelled my previous venue due to Covid but when I found out The Mercure Hotel was free on my wedding date, I couldn’t resist booking the venue. I can honestly say I haven’t regretted it since. I hired the Kings Room and came down from the balcony, which felt like a fairy tale story come to life. The venue looks phenomenal, where we got endless compliments from our family and friends, where they stated the venue was amazing. The team at The Mercure Hotel were hands on and helped us out throughout the event, so a big thank you for hosting our wedding. Thank you! Gagandip xx
酒店回复: Hi Gaga Thanks for giving us 5 star review. Kind Regards Anjit
5.0分
商务出差
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Staff were very friendly and accommodating. Staff provided me with hot water for my coffee whilst I was doing my security training. Overall, I would recommend staying at this hotel as it is very clean.
这次来参加颁奖晚会体验不太好。首先，活动经理奥斯汀去哪儿了？他走了！新来的经理感觉不太合适，做事一团糟，毫无组织性。他态度很差，但我不知道是不是他一贯的作风。活动工作人员都很友好热情，做得非常出色。很高兴能再次见到所有工作人员。
我参加了一场非常非常棒的婚礼，婚礼在这家位置绝佳的美丽酒店举行，距离莱斯特郡登记处仅几步之遥。酒店宽敞明亮，干净整洁，房间类型多样，可以满足各种场合的需求。我对这家酒店无可挑剔，所有员工都非常出色，尤其是伊莎贝拉，她像家人一样照顾我，她和这家酒店所有辛勤工作的员工都应该获得大幅加薪。强烈推荐这家酒店，我的朋友们也在这里住了一晚，对它赞不绝口。Thebgrand酒店，你们做得太棒了！
简直太可耻了。他们现在不再接受预订了，因为这家位于莱斯特的地标性建筑现在被用来安置非法移民，耗费了纳税人一大笔钱。我以前很喜欢这里，但现在看来不是了。我真的感到震惊。
我经常来这里，感觉这里的员工都受过专业的培训，服务周到。还会再来。这里步行即可到达火车站、夜总会、购物中心等所有地方。员工非常乐于助人。
Car broken into- window smashed & bag stolen on the hotel car park. CCTV no deterrent and little help from anyone at the scene. Ruined a decent Xmas party night!
We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.
I had cancelled my previous venue due to Covid but when I found out The Mercure Hotel was free on my wedding date, I couldn’t resist booking the venue. I can honestly say I haven’t regretted it since. I hired the Kings Room and came down from the balcony, which felt like a fairy tale story come to life. The venue looks phenomenal, where we got endless compliments from our family and friends, where they stated the venue was amazing. The team at The Mercure Hotel were hands on and helped us out throughout the event, so a big thank you for hosting our wedding. Thank you! Gagandip xx
Staff were very friendly and accommodating. Staff provided me with hot water for my coffee whilst I was doing my security training. Overall, I would recommend staying at this hotel as it is very clean.