酒店回复: Dear Guest,Thank you very much for sharing your feedback following your stay at the Mount Royal Hotel Edinburgh. We’re delighted to hear that you found our central location convenient, your room clean and comfortable, and that you enjoyed the breakfast.The photos you shared are wonderful and really capture the experience and setting of your stay. It’s great to know that you enjoyed the variety and presentation of our breakfast offerings. Regarding breakfast prices, we do recommend pre-booking breakfast at check-in, as you will receive the discounted price of £12 per person rather than the full price of £19 on the day.We hope to have the pleasure of welcoming you back to Edinburgh in the future.Kind regards,Victoria J. SmithDuty ManagerMount Royal Hotel Edinburgh
3.8分
城堡景高级特大床房
家庭亲子
优点：景观不错、位置很好
缺点：
设施老旧，门卡不灵敏，第一次来刷不开门，问附近的在保洁的员工，让我们自己去找前台却不愿意演示一下。
被子上面看到别人的毛发。
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酒店回复: Dear Guest,Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the view and found our location convenient for your stay.We are very sorry to learn about the difficulties you experienced with the access card and for the cleanliness concern you mentioned. This is certainly not the experience we want our guests to have, and we truly appreciate you bringing this to our attention. Your comments will be shared with our housekeeping and front office teams to help us continue improving our service.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay.Kind regards,V J SmithDuty Manager
酒店回复: Dear Guest,Thank you for your lovely review! We’re thrilled you enjoyed our central location, the Castle views, and a peaceful night’s sleep. Breakfast overlooking Edinburgh is always a treat, and we’re glad you enjoyed it too.We appreciate your note about peak season rates and hope to welcome you back for another memorable stay soon!Warm regards,Victoria J. SmithDuty ManagerMount Royal Hotel Edinburgh
酒店回复: Dear Guest,Thank you for sharing your feedback! We’re delighted you enjoyed our central location, spacious rooms, and convenient access to transport, shopping, and dining. It’s great to hear you found the breakfast and cleanliness to your liking as well.We look forward to welcoming you back to Mount Royal Hotel Edinburgh soon!Warm regards,Victoria J. SmithDuty ManagerMount Royal Hotel Edinburgh
4.0分
经典双人房
朋友出游
房间很小，但是服务态度真的很好
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酒店回复: Dear Cynthia,Thank you for taking the time to provide feedback regarding your recent stay at the Mount Royal Hotel. I'm delighted to learn that our wonderful staff and clean and comfortable rooms, enhanced your stay at the hotel. Whilst our bar and restaurant was closed for renovations during your stay, I hope our complementary grab-and-go breakfast, in part, made up for this. We hope to welcome you back to the Mount Royal Hotel again soon!Kind regards,L KennedyDuty ManagerMount Royal Hotel Edinburgh
酒店回复: 尊敬的宾客：
感谢您的宝贵反馈！我们很高兴您喜欢我们最近的翻新、舒适的床铺和自助早餐。我们也很高兴听到我们的团队让您感到宾至如归——我们一定会将您的好评转达给您。
我们期待着您再次光临爱丁堡皇家山酒店，享受另一次难忘的住宿体验！
此致，
Victoria J. Smith
值班经理
爱丁堡皇家山酒店
酒店回复: Thank you for leaving your review - we're so pleased to read that the team at front desk were great! As a city centre hotel, some of our rooms are rear facing, but we would always encourage to check availability for Castle View rooms which can be booked online, to guarantee a view.
酒店回复: Dear Guest,Thank you for your detailed feedback. We’re delighted you enjoyed our central location on Princes Street, close to shopping, Princes Street Gardens, and Edinburgh Castle. We appreciate your notes regarding parking and are glad you were able to navigate the options successfully. It’s also great to hear that you found our facilities clean and well-maintained.Kind Regards,Daliya LepessovaDuty Manager
这次爱丁堡之行住的酒店位置很好，就在火车站的附近，出行很方便。酒店房间整洁舒适，服务也很赞！我们加定的早餐也是非常Nice，环境优美，品类齐全，营养丰富。酒店除了价格贵点，其他还是还是很满意的！
优点：景观不错、位置很好
缺点：
设施老旧，门卡不灵敏，第一次来刷不开门，问附近的在保洁的员工，让我们自己去找前台却不愿意演示一下。
被子上面看到别人的毛发。
酒店就在王子街，距离司各特纪念塔很近，靠窗能看见城堡和火车站，街上也没有那么吵，晚上睡觉很安稳，距离火车站近，赶火车可以把行李寄存，简直太方便了。卫生好，房间空间大。早餐可以看城堡，看轻轨，很好，很有感觉。要是旺季价格没那么贵，住在这里很完美啦
酒店就在王子街旁，与司各特纪念塔斜对面，到火车站步行五六分钟，到有轨电车站（去爱丁堡机场）步行五分钟，位置好，出门各种商场，购物餐饮很方便。虽然地处闹市但房间隔音效果好，客房面积不小，能摆放下物品。卫生不错，早餐都是英国酒店一样的，总体不错，价格合适。
房间很小，但是服务态度真的很好
这是一家强烈推荐的酒店，所有员工都非常友好。地理位置也极佳，步行约15分钟即可到达老城区。酒店就在司各特纪念塔对面，从机场乘坐有轨电车无需换乘即可直达。房间虽小但布置紧凑，而且很干净。从房间里可以看到老城区和爱丁堡城堡的美景。
酒店翻新后内部非常漂亮，一尘不染。员工非常热情，竭尽所能提供帮助。酒店就位于王子街，位置非常中心，床很舒服，床单也很柔软。自助早餐棒极了。肯定会再来的。
房间很小，28寸行李箱很难放下，总体较干净，双床房貌似没有风景房，前台服务很好👍，在市中心，地理位置很好
房间：房间很小，没有桌子，房间里除了洗漱睡觉做不了任何事，隔音一般，房卡开门不太灵敏；另外第一天说了当天暂时不用客房打扫，结果之后几天就再没来过…
服务：有客房服务但是没用过，办入住的时候reception没人，等了一会儿出来一位女士用小到几乎听不见的音量跟我说话…
环境：晚上还是比较安静的，因为是个不临街的小房间，但是白天但凡没有在8点前出门就等着被施工声吵醒吧
地理位置：非常便利，去哪都方便
酒店位于王子街正中心，交通非常方便，出门直接逛街。对面就是王子街花园和爱丁堡城堡。
就是停车很不方便，自驾的朋友过来直接导航到酒店附近的q-park，要提前在官网上预订停车位，不要开车导航到酒店，没地方停车，酒店正门口就是步行街。设施比较新，干净也卫生