酒店回复: Thank you for sharing your thoughtful review. We’re delighted that you enjoyed the hotel’s design details and found our breakfast delicious. While we’re slightly removed from the city center, many of our guests appreciate the peaceful riverside location and easy access to Perth’s key attractions. We hope to welcome you back for another enjoyable stay soon.Warm regards,Alex CheahFront Office ManagerCrowne Plaza Perth

酒店回复: 感谢您的精彩点评和善意反馈。我们很高兴您喜欢我们宽敞的客房、舒适的床铺和美味的早餐。我们理解有些司机开车上路可能会有点不方便，很高兴行李推车能让您更轻松地抵达。我们期待着您很快再次光临珀斯皇冠假日酒店。 此致， Alex Cheah 前台经理 珀斯皇冠假日酒店

酒店回复: Thank you for taking the time to share your feedback. We're glad you enjoyed the location by the Swan River, but we're truly sorry to hear the rest of your experience fell short, especially the noise from the air conditioner and the impact it had on your rest.We’ve shared your comments with our team and will be reviewing the service and maintenance concerns to prevent similar experiences for future guests. We appreciate your feedback and hope we’ll have the opportunity to provide you with a much more comfortable stay next time.Warm regards,Alex CheahFront Office ManagerCrowne Plaza Perth

酒店回复: 感谢您的反馈。我们很遗憾听到您对住宿的不满，并希望解决您的问题。 我们的团队致力于确保所有客人都能享受安静愉快的体验。不幸的是，在您入住期间，我们的夜班经理不得不干预，因为其他客人多次抱怨噪音，并且违反了我们的深夜访客政策。尽管多次警告，但扰乱行为仍在继续，我们别无选择，只能要求您离开酒店，以维护所有客人的舒适和健康。 我们理解这种情况可能令人不安，但我们的政策是为了确保每个人都能享受到尊重和愉快的环境。如果您想进一步讨论此事，请随时直接联系我们。