酒店回复: Thank you for your feedback. I am very sorry to hear about your experience and that you felt the hotel did not provide value for money.Your comments regarding outdated facilities, the damp smell in the sheets and blankets, and the skin irritation you experienced are extremely concerning and not reflective of the standards we expect. While we cannot comment on personal medical matters, we take any concerns relating to cleanliness and guest comfort very seriously and have escalated your feedback to our Housekeeping and Engineering teams for urgent review.I would appreciate the opportunity to follow up with you directly to better understand what occurred and to address this appropriately. Please contact me via the hotel directly and quote your stay in February 2026, or share your preferred contact details and the best time to reach you.Kind regards,Alex CheahFront Office ManagerCrowne Plaza Perth
酒店回复: Dear Guest,Thank you for taking the time to share your feedback.Firstly, we sincerely apologise that your stay did not meet expectations. We are concerned to read your comments regarding a musty smell in the room and the condition of the bedding. This is certainly not reflective of the standards we strive to uphold, and your feedback has been shared with our housekeeping and maintenance teams for immediate review.Regarding the stairs and access, some room locations within the hotel do involve a short set of internal steps depending on the configuration. However, we understand how this may be inconvenient when travelling with luggage, and we apologise if this was not clearly explained or anticipated. We are also sorry to hear that noise from the street impacted your rest. While many of our rooms are well insulated, street facing rooms may experience occasional external noise, and we are reviewing this further.We do appreciate your acknowledgment of our team member’s positive attitude during the night. Service recovery is important to us, and we are pleased that our colleague was able to assist you professionally.对您此次入住未能达到期望，我们深表歉意。感谢您对夜班员工服务态度的肯定，也感谢您提出的宝贵意见。我们会认真改进，希望未来有机会为您提供更好的入住体验。Kind regards,谢子坚Alex CheahFront Office ManagerCrowne Plaza Perth
酒店回复: Dear Guest,Thank you for your wonderful review and for sharing such thoughtful feedback.We are delighted to hear that both the scenery and service made your stay enjoyable. Our location overlooking the Swan River and Langley Park does provide beautiful views throughout the day, and it is lovely to know you were able to appreciate the different scenery from morning to evening.Your kind words about our team are especially appreciated. It is encouraging to know that our colleagues’ attentive service from arrival through to departure helped make your stay relaxing and comfortable. We are also pleased that you found the hotel environment clean, peaceful and well maintained.Thank you for recommending us. We hope to have the pleasure of welcoming you back again on your next visit to Perth.Kind regards,Alex CheahFront Office ManagerCrowne Plaza Perth
酒店回复: Thank you for taking the time to share your feedback. We're glad you enjoyed the location by the Swan River, but we're truly sorry to hear the rest of your experience fell short, especially the noise from the air conditioner and the impact it had on your rest.We’ve shared your comments with our team and will be reviewing the service and maintenance concerns to prevent similar experiences for future guests. We appreciate your feedback and hope we’ll have the opportunity to provide you with a much more comfortable stay next time.Warm regards,Alex CheahFront Office ManagerCrowne Plaza Perth
风景非常棒的小酒店，面对天鹅湖，房间中规中矩，卫生干净。面对湖的餐厅还有室外区，早餐不错主食单点配菜饮料自助，泳池小小的，景色宜人。
性价比极低，设施老旧，床单被褥有潮湿味道，第二天还起疹子了；没有服务；
本来想给一星的，但看在后半夜服务生应对态度良好的份上，加多一星吧～
先说房间环境吧，一股霉味，被子是有点潮的，被子也不干净，正如早前有人评论过的；
设施，我都不知道该怎么说，我唯一住过的需要提着行李上楼的酒店，我不知道是不是所有房间都如此，但朝街的房间一定慎住，半夜竟然还能听到街口对话😭，完全没有隔音效果。
另外，我实在想不到这酒店是洲际旗下的，避雷吧～
这家酒店无论是环境风景还是服务体验都让人十分满意。地理位置优越，视野开阔，窗外景致宜人，早晚都有不一样的美感，整体环境干净雅致、静谧舒适，让人一进来就觉得放松。工作人员态度热情周到，从入住到离店全程贴心细致，响应及时、服务到位，细节处尽显用心。设施齐全且维护良好，空间布局合理，住起来安心又舒心。整体体验超出预期，是一次很愉快的入住，无论是休闲还是出行都很推荐。
泳池没加热，晚上还黑乎乎的。房间看起来有点过时了，停车费也挺贵。不过前台接待员倒是很友善。
在天鹅河边上，房间正对河，景色好
尽管很多司机不喜欢在大堂下客，因为他们需要倒车才能驶出长长的车道，但这里有充足的行李车，这绝对有助于搬运所有行李。
房间大小合适，床也很舒服。
早餐很棒。
很棒的酒店，地理位置优越，就在中央商务区内，出行非常方便。
酒店地理位置绝佳，附近设施齐全，步行即可到达大部分景点。早餐不错，尽管每天都一样。酒店虽然有点旧，但很干净，床也很舒服。风景很好。最重要的是，员工非常棒，乐于助人。价格实惠公道。
总体来说一般吧 去西澳旅游订了这家 位置还不错 在天鹅河旁边 前台服务一般 没有很热情 而且给我安排了尾房 晚上空调噪音很大 一晚上睡得很不好 第二天头疼了一整天