酒店回复: Dear Guest,Thank you very much for your detailed review.We are pleased to hear that you found our location convenient, with easy access to Limehouse station, Borough station, and nearby attractions like the HMS Belfast museum. It is also wonderful to know that you found the room well-designed and compact, and that you enjoyed our plentiful breakfast.Your comments regarding check-in and parking are appreciated, and we are glad your overall experience was positive. We hope to welcome you back to the Holiday Inn Express London - Limehouse on a future visit to London.Kind regards,Simona C.Guest Service Manager

酒店回复: Thank you for sharing your detailed feedback.We’re pleased to hear that you found the room spacious and well equipped, and that small touches such as the availability of iced water at reception were appreciated. We also value your honest comments regarding the breakfast and service, as these help us identify areas where we can improve.We are very concerned to read your comment about an incident in the surrounding area. While this is outside of the hotel’s control, guest safety is extremely important to us, and we always encourage guests to contact our team for local advice and guidance.Thank you for highlighting the value aspect of your stay, particularly during a busy period such as New Year. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Simona C.Guest Service ManagerHoliday Inn Express London Limehouse

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are deeply concerned to hear about the serious issues you experienced during your stay, particularly being trapped in the elevator and the response you received. This is not the level of service or safety we expect to provide our guests, and we sincerely apologise for the distress this situation caused.Your comments regarding the elevator, the management response, and the breakfast quality have been shared with our senior management team for immediate review. We take allegations of inappropriate behaviour and discrimination extremely seriously and will investigate thoroughly to ensure that all guests are treated fairly and respectfully.We understand how upsetting this experience must have been and regret that we failed to meet your expectations on multiple levels. Your feedback will help us improve our procedures and training to prevent similar situations in the future.Kind Regards,Simona C.Guest Service ManagerHoliday Inn Express London – Limehouse

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We appreciate your comments regarding the recent renovations and your honest observations about room size and suitability for different lengths of stay.Our rooms are designed to offer comfort and functionality, particularly for short stays, and we understand that preferences can vary for longer visits. Your feedback is valuable and helps future guests make informed choices.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.Kind Regards,Simona C.Guest Service ManagerHoliday Inn Express London – Limehouse

酒店回复: Dear Cookie,Thank you very much for your wonderful review and perfect rating! We’re so pleased to hear that you enjoyed your stay with us and that our cleanliness, facilities, and convenient location met your expectations. It’s great to know that your family also approved — that means a lot to us!We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Express London – Limehouse soon.非常感谢您的好评，期待您的再次光临！Warm regards,Yen KuoGuest Service ManagerHoliday Inn Express London – Limehouse

酒店回复: 尊敬的宾客： 非常感谢您精彩的点评和满分！ 我们很高兴得知您入住愉快，并感受到我们员工的热情友好和乐于助人。我们便利的地理位置、现代化的客房以及包括素食在内的丰富早餐选择均符合您的期望，对此我们深感欣慰。 我们非常感谢您的推荐，并期待未来再次欢迎您入住伦敦莱姆豪斯智选假日酒店。 此致， 郭燕 宾客服务经理 伦敦莱姆豪斯智选假日酒店

酒店回复: 尊敬的宾客： 感谢您近期的入住体验并分享您的反馈。 我们很高兴得知您觉得房间干净舒适，物超所值，尤其是包含的早餐。我们也很高兴得知我们靠近河畔的位置，让您拥有一段宁静的住宿体验。 然而，我们非常抱歉您的早餐体验未能达到预期。对于您入住期间补货延迟以及炒蛋的品质问题，我们深表歉意。请放心，我们已将您的反馈告知早餐团队，以便立即审核并改进。 我们希望下次有机会再次欢迎您，并为您提供更愉悦的早餐体验。 此致， 郭燕 客服经理 伦敦莱姆豪斯智选假日酒店

酒店回复: 尊敬的宾客： 感谢您在近期入住我们酒店后分享您的详细反馈。 我们很高兴您喜欢我们便利的地理位置，并对酒店的清洁度和周边环境感到满意。然而，很遗憾您对床铺舒适度、电视频道选择和早餐质量感到失望。您的反馈对我们非常重要，我们会与相关团队分享，以改进这些方面。 我们希望未来有机会再次欢迎您入住伦敦莱姆豪斯智选假日酒店，并为您提供更美好的体验。 此致， 郭燕 客服经理 伦敦莱姆豪斯智选假日酒店

酒店回复: 亲爱的tobyshoon： 非常感谢您精彩的点评和满分！ 我们很高兴听到您入住愉快，觉得酒店干净整洁，早餐美味可口。感谢您对房间温度和空调的反馈——我们一定会改进，提升宾客的舒适度。 期待您下次再次光临伦敦莱姆豪斯智选假日酒店，享受更美好的住宿体验！ 此致， Yen Kuo 宾客服务经理 伦敦莱姆豪斯智选假日酒店

酒店回复: Dear Guest,Thank you for staying with us this August and for taking the time to leave a review.We’re very pleased to hear that you had a very good stay and that you found our amenities, cleanliness, surroundings, and service all up to standard. We're also glad you appreciated the variety offered at our breakfast buffet.We do apologise, however, for the inconvenience caused by the breakfast crowd and the limited availability of some items during peak times. Your comments about the timing and the difficulty in restocking are well noted, and we are looking into ways to improve this experience — especially during high-occupancy periods.As you mentioned, the hotel is conveniently located about a 6-minute walk from the nearest Underground station. While travel to certain areas like the British Museum may take a bit longer, we hope the transport access still added to the convenience of your trip.Thank you once again for your helpful feedback, and we hope to have the pleasure of welcoming you back on your next visit to London.Warm regards,Yen KuoGuest Service ManagerHoliday Inn Express London – LimehouseLet me know if you'd like this translated into Chinese or need a shorter version for a review platform.