酒店回复: Hi Christine G, We appreciate you staying at our Crowne Plaza London - Heathrow for this trip and sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
酒店回复: 您好，sunshineseeker425，感谢您的评论并入住伦敦希思罗皇冠假日酒店。我们重视您与我们的业务。我们努力提供卓越的宾客体验。对于您入住期间发生的事情，我深感抱歉。我已与酒店管理层分享了您的评论，并向您发送了私人消息以获取更多详细信息。再次感谢您与我们在一起。我们重视您的意见，并很乐意弥补您的不足。此致 Connie D 洲际酒店集团酒店及度假村服务部案例经理
We received a free upgrade upon arrival to a business class room with complimentary breakfast. Our whole experience was exceptional. The staff were all great and I’d recommend this hotel if you want to take some of the stress out of your travel plans at Heathrow International.
3.0分
家庭亲子
展开
It's a convenient hotel that upgraded us to a suite so we had access to tbe upstairs bar with free drinks and snacks where we were served by the friendly waitress Michelle. The room its self was quite big due to it being a suite but the furniture was scuffed and had marks on them there was also some hairs in the shower when we first arrived. Overall it's a good hotel with a nice chill bar atmosphere on he bottom floor however some furniture needs replacing as its worn.
展开
酒店回复: Dear Spooky0741, Thank you for selecting our Crowne Plaza London - Heathrow while visiting London and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our room's cleanliness and maintenance. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our staff's service and the upgrade of your room were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
5.0分
家庭亲子
展开
Close proximity to London Heathrow Airport. Very nice, full service hotel with a restaurant that has good food variety. The rooms are very well designed, spacious, clean, and comfortable. The hotel is quite new, and the structure is divided into a Crowne Plaza and a Holiday Inn.
5.0分
其他
展开
I always stay at Crowne chain, and recently often choose T4 because of attentive & friendly staff at the breakfast venue and lounge in comparison with the same chain nearby. Especially at lounge they often speak/ask me wanting something to drink and then drinking much more than usual.
我们在飞往马尔代夫的航班前后各预订了一晚，工作人员竭尽全力帮助我们庆祝生日，满足我们的任何需求。房间干净整洁，服务一流，套房和标准间可供 5 人入住，配有休息室，非常适合有这么多房间的家庭。床太舒服了！我们会再来的！
从入住到退房，服务都很棒。升级为小吃，Mihaela 的服务也很棒，回澳大利亚的路上一定会再住这里。房间非常舒适、干净，毛巾柔软，淋浴和产品 10/10。从 4 号航站楼步行即可轻松抵达，这是一个加分项。
如果您是 IHG 会员，请注意您不会受到 IHG 的欢迎，并且必须挑战您的观点！一封又一封的电子邮件，因为没有人会给您回电。皇冠假日酒店“客户服务”通过电子邮件告知直接联系洲际酒店集团解决！不高兴，因为他们在帮我办理入住时无能！
这是我 44 年旅行生涯中住过的最差的酒店。先在希思罗机场的走廊里睡一觉。然后睡在公园的长椅上。天哪，在飞机上也睡一觉。至少你不会觉得自己真的处于危险之中。我迄今为止的经历：1. 凌晨 1 点误报火警。人们在走廊里尖叫着跑来跑去。工作人员挨家挨户叫醒人们。我们在出去的路上遇到了一位来自美国的消防员，他告诉我们，没有烟雾也没有火势，这显然是误报。两分钟后，其他客人也证实了这一点。2. 到达后不到 2 分钟，我去上厕所，门闩——我没有碰——却把浴室的门闩锁上了。然后门闩断了——它只是转了又转，就是拧不开。幸运的是我带了手机。更不幸的是，浴室里没有服务，他们的 Wi-Fi 也不能正常工作，所以我无法打电话求助。幸运的是我和丈夫一起旅行，他试着打电话给前台。他们没有回答。他不得不下楼到大厅去维修，而我则被困了大约半个小时。如果我是单身旅行者怎么办？如果是在半夜怎么办？好吧，如果是在误报火警期间，当时每个人都在尖叫着跑来跑去，而我无法从该死的浴室出来怎么办？3. 当我抱怨在浴室里被困了半个小时时，经理向我提供了饮料券。当我解释说 a. 我付的是俱乐部级别的费用，所以我已经得到了免费饮料，b. 我不喝酒时，她解释说我可以用它们来买苏打水。4. 我在那间浴室里呆了很长时间。我看到了它有多脏。浴缸里至少有两根 ***** 的头发和一些污垢薄膜。5. 有些房间——顶级类别、顶级价格——可以看到走廊。6. 我们为两个十几岁的孩子要了两张单人床。他们给了他们一张大床。很容易解决，但孩子们说可以看到外面的景色，而我们可以看到走廊的景色，然后经过漫长的一天旅行后，不得不打电话给服务人员把床分开。还有更多，但现在已是凌晨 1 点，我早上要带着生病的孩子坐 10 小时的飞机。如有错别字，请多包涵，我太累了，正在用手机打字。
由于工作性质的原因，我在很多国家都吃过酒店的自助早餐，这次是一次非常愉快的体验。我非常感谢工作人员 KAJAL SHARMA 提供的非常友好的服务。这似乎是一个让我觉得自己很享受工作的地方，所以同时我感觉很好。我们希望您下次访问时再次见到您。
我去年 2022 年 10 月入住了 CROWNE PLAZA HOTEL，在酒店餐厅遇到了您的员工，她非常善良、美丽，面带微笑。她的名字是 MS.ADRIANA~！！她非常善良、漂亮、善良，我想表达我的感激之情。我认为她是贵酒店最好的员工。请多多鼓励 ADRIANA！多么棒的员工！很高兴看到她对所有顾客都很积极友好，与同事们度过了愉快的时光^^ 但我很抱歉这么晚才写这篇文章。我要再给你发一篇评论，因为我要等 90 天后才能写。新年快乐🌟🌟
We received a free upgrade upon arrival to a business class room with complimentary breakfast. Our whole experience was exceptional. The staff were all great and I’d recommend this hotel if you want to take some of the stress out of your travel plans at Heathrow International.
It's a convenient hotel that upgraded us to a suite so we had access to tbe upstairs bar with free drinks and snacks where we were served by the friendly waitress Michelle. The room its self was quite big due to it being a suite but the furniture was scuffed and had marks on them there was also some hairs in the shower when we first arrived. Overall it's a good hotel with a nice chill bar atmosphere on he bottom floor however some furniture needs replacing as its worn.
Close proximity to London Heathrow Airport. Very nice, full service hotel with a restaurant that has good food variety. The rooms are very well designed, spacious, clean, and comfortable. The hotel is quite new, and the structure is divided into a Crowne Plaza and a Holiday Inn.
I always stay at Crowne chain, and recently often choose T4 because of attentive & friendly staff at the breakfast venue and lounge in comparison with the same chain nearby. Especially at lounge they often speak/ask me wanting something to drink and then drinking much more than usual.