酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay, and we understand how unsettling this must have been. The presence of cockroaches and the discomfort you experienced is absolutely unacceptable, and we will address this with our housekeeping and pest control teams to ensure this doesn’t happen again. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience in the future.

酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The presence of cockroaches and cleanliness concerns is absolutely unacceptable, and we take this matter very seriously. We will address this with our team immediately to ensure proper measures are taken. Thank you for bringing this to our attention.

酒店回复: Dear Jorge,Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration regarding the charge after being told there would be no issue with cancellation. We will review this matter internally to ensure better communication and clarity for our guests in the future.We appreciate you bringing this to our attention.Sincerely,Hotel Manager

酒店回复: Estimado Huésped,Lamentamos profundamente que su experiencia no haya sido satisfactoria y que hayan tenido inconvenientes con la luz y el aire acondicionado durante su estadía. Esto no es el nivel de confort que buscamos brindar a nuestros huéspedes. Apreciamos que nos haya informado sobre estos problemas para que podamos tomar medidas inmediatas y asegurar que no vuelvan a ocurrir. Esperamos que nos den una nueva oportunidad en el futuro para ofrecerles una experiencia mucho mejor.Sinceramente, Gerente del Hotel

酒店回复: Dear George,We apologize for the numerous issues you encountered during your stay. Your feedback is concerning, and we take these matters seriously. We will immediately address the cleanliness issues, the room security concerns, and the odor in the stairwell to ensure a safer and more pleasant environment for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

酒店回复: Dear Karina,Thank you for your feedback. We're very sorry to hear that your experience did not meet your expectations. Though your comment was brief, we’d appreciate any additional details you could share to help us understand what went wrong and how we can improve.Sincerely,Hotel Manager

酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed your stay overall and apologize that the breakfast didn’t meet your expectations. We appreciate your comments and will work to improve. Hope to welcome you back soon!Sincerely, Hotel Manager

酒店回复: Dear Guest,Your review is greatly appreciated. We thank you for recognising the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this, as it is a testament to our guests’ satisfaction! We sure will strive for the best and look forward to serving you again here!