酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay, and we understand how unsettling this must have been. The presence of cockroaches and the discomfort you experienced is absolutely unacceptable, and we will address this with our housekeeping and pest control teams to ensure this doesn’t happen again. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience in the future.
1.0分
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翻译提供方：Google
房间里到处都是蟑螂，从我们到达的那一刻起，床上和浴室里就有头发和毛发......太可怕了
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The presence of cockroaches and cleanliness concerns is absolutely unacceptable, and we take this matter very seriously. We will address this with our team immediately to ensure proper measures are taken. Thank you for bringing this to our attention.
酒店回复: Dear Jorge,Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration regarding the charge after being told there would be no issue with cancellation. We will review this matter internally to ensure better communication and clarity for our guests in the future.We appreciate you bringing this to our attention.Sincerely,Hotel Manager
酒店回复: Estimado Huésped,Lamentamos profundamente que su experiencia no haya sido satisfactoria y que hayan tenido inconvenientes con la luz y el aire acondicionado durante su estadía. Esto no es el nivel de confort que buscamos brindar a nuestros huéspedes. Apreciamos que nos haya informado sobre estos problemas para que podamos tomar medidas inmediatas y asegurar que no vuelvan a ocurrir. Esperamos que nos den una nueva oportunidad en el futuro para ofrecerles una experiencia mucho mejor.Sinceramente, Gerente del Hotel
酒店回复: Dear George,We apologize for the numerous issues you encountered during your stay. Your feedback is concerning, and we take these matters seriously. We will immediately address the cleanliness issues, the room security concerns, and the odor in the stairwell to ensure a safer and more pleasant environment for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
5.0分
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翻译提供方：Google
如果你只去几天，那么一次好的体验是一个绝佳的选择
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酒店回复: Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
酒店回复: Dear Karina,Thank you for your feedback. We're very sorry to hear that your experience did not meet your expectations. Though your comment was brief, we’d appreciate any additional details you could share to help us understand what went wrong and how we can improve.Sincerely,Hotel Manager
服务很好。但是早餐的饼干是冷的。不过他们很贴心，在退房前30分钟打电话提醒我们。
我不会再回去了，我预订了 3 晚，第二天就不得不离开，我很容易就杀死了 5 只蟑螂，我要求他们打扫房间......他们打扫了，但留下了蟑螂，幸运的是他们给我换了房间，但我再也睡不着了。
房间里到处都是蟑螂，从我们到达的那一刻起，床上和浴室里就有头发和毛发......太可怕了
我亲自去要求取消处方，因为我不喜欢这个地方，他们告诉我没问题，不会发生任何事情，第二天他们就向我收费了。
我和老公晚上12点到了，开了几个小时的车，早上7点我们准备继续行程，结果到了房间，没有灯，只有浴室里的一盏灯和两盏灯。夜灯，我们打开空调，因为已经关了，结果已经凌晨三点了，一点也不冷，反正我们浑身都是汗，根本无法休息，因为我们无法休息。不睡觉，
您需要使用房间钥匙才能离开二楼！这肯定存在火灾隐患。浴室墙壁上有粪便污渍。房间角落里还有垃圾。窗帘帷幔上有污渍。
楼梯间有霉味。门上的附加锁坏了。我用绳子把门固定住，以防万一。
电视遥控器没有电池。
不推荐。
如果你只去几天，那么一次好的体验是一个绝佳的选择
查理是我一生中遇到的最粗鲁的人之一！我不得不因为工作而延长住宿时间两次。第一次延长时，我去了前台，签了他需要我签的所有文件。第二天，查理让我彻底退房，并告诉我下午 2 点回来重新入住。我以前是一名空乘人员，在我这么多年的旅行中，我从来没有被要求退房、收拾东西然后再回来过。
设施很糟糕，电视不能用，灯没有灯泡。冰箱不工作。淋浴坏了，房间里有烟味，游泳池很脏，电话也断线了，所以你不能举报，我再也不会雇用他们糟糕的服务了。
我一点也不喜欢