房间一尘不染，一进门就能闻到清洁产品的味道，预订和入住都很方便，而且无需押金。我唯一的抱怨是我无法将 Roku 连接到电视
点评来源 Trip.com
3.7分
豪华特大床房（禁烟）
独自旅行
原文
翻译由AI提供
住得还算可以。
点评来源 Trip.com
4.0分
其他
原文
翻译提供方：Google
干净、舒适、放松的住处。工作人员友好。
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酒店回复: Hyvä Mervi,Kiitos, että käytit aikaa kertoaksesi meille kokemuksestasi Red Roof Inn Raleigh North-Crabtree Mall/Lenovo Centerissä. Olemme iloisia kuullessamme, että pidit hotelliamme siistinä, mukavana ja rentouttavana vierailusi aikana. On myös hienoa tietää, että arvostit ystävällistä henkilökuntaamme. Pyrimme tarjoamaan vieraanvaraisen ja nautinnollisen kokemuksen kaikille vieraillemme.Toivomme, että voimme jatkossakin tarjota sinulle upeita kokemuksia Red Roofissa. Toivomme innolla, että saamme toivottaa sinut tervetulleeksi takaisin tulevaisuudessa!Ystävällisin terveisin,HannahRed Roof ManagementRediResponse-asiantuntija
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Raleigh North-Crabtree Mall/Lenovo Center. We're pleased to hear you had a positive experience. It’s always rewarding to know our guests are satisfied. We hope to welcome you back soon for another pleasant stay.We aim to provide you with an exceptional experience at Red Roof. We look forward to having you visit with us again in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
商务出差
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Check in was ok. The attendant was outside and came in when they saw I was at the FD. However, the facility is poor! And the overall experience has been well below the expectation given that the rating was “very good”. Had I known—I would NEVER have booked here. The photos online made it seem really nice and updated—IT IS NOT! Also, the room & bathroom are not very clean. As soon as I checked in there was no one at the front desk b/c I wanted to check out and just find another hotel. I’m disgusted and frankly irritated that no one is here to check me out!
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. I'm truly sorry to hear that your check-in and overall experience did not meet your expectations. I understand your frustration regarding the facility's condition and cleanliness, which significantly impacted your stay. The discrepancy between the online photos and the actual state of the property is unacceptable, and I sincerely apologize for that. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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You get what you pay for, and we knew this going in. So we got about what we expected for a room that was $60/night. We figured we’d take a chance on it because other reviews were good. It was clean and the staff was friendly. But no elevator. The beds were very hard, and the light fixture and outlet on one side of the bed did not work.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh North-Crabtree Mall/Lenovo Center. We are glad to know that you found our staff to be friendly and appreciate the cleanliness of the room. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the bed you described and this property do not have elevator. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
其他
The man at the front desk is awesome... Very knowledgeable, respectful and resourceful... Great guy all around
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh North-Crabtree Mall/Lenovo Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially your kind words about our staff. Here at Red Roof, we always aims to provide the best possible service, and it is wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
The room floor was so slippery with some kind of sticky substance & the TV did not work, the room smelled ofall.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. We are dismayed to learn that your stay was inconvenienced by the state of the floor and the television you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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It was a little high but there was a big concert that day but after the stay it was worth it. The staff was great and the room was clean, quiet, and comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It's wonderful to know that you enjoyed the cleanliness, tranquility, and comfort of your room. We aim to create a relaxing environment for all our guests. I also appreciate your understanding regarding the pricing during the concert event.Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
朋友出游
Not enough parking, I was told to park on road out front of motel. Shady individuals hanging around in cars and wandering around parking lot all night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. I am very sorry to hear about your experience with parking and the concerns you had regarding the individuals in the area. That is far from the experience we want for our guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
房间一尘不染，一进门就能闻到清洁产品的味道，预订和入住都很方便，而且无需押金。我唯一的抱怨是我无法将 Roku 连接到电视
住得还算可以。
干净、舒适、放松的住处。工作人员友好。
出色地
Check in was ok. The attendant was outside and came in when they saw I was at the FD. However, the facility is poor! And the overall experience has been well below the expectation given that the rating was “very good”. Had I known—I would NEVER have booked here. The photos online made it seem really nice and updated—IT IS NOT! Also, the room & bathroom are not very clean. As soon as I checked in there was no one at the front desk b/c I wanted to check out and just find another hotel. I’m disgusted and frankly irritated that no one is here to check me out!
You get what you pay for, and we knew this going in. So we got about what we expected for a room that was $60/night. We figured we’d take a chance on it because other reviews were good. It was clean and the staff was friendly. But no elevator. The beds were very hard, and the light fixture and outlet on one side of the bed did not work.
The man at the front desk is awesome... Very knowledgeable, respectful and resourceful... Great guy all around
The room floor was so slippery with some kind of sticky substance & the TV did not work, the room smelled ofall.
It was a little high but there was a big concert that day but after the stay it was worth it. The staff was great and the room was clean, quiet, and comfortable.
Not enough parking, I was told to park on road out front of motel. Shady individuals hanging around in cars and wandering around parking lot all night.