酒店回复: Dear Mr. Max Wu, Thank you for taking the time and share your feedback with us. We are sorry to hear that you found the culture rooms in Prague to be smaller than expected and not offering the value you were hoping for. Our property is a historical building, which brings its own unique charm, but we understand that space and comfort are important factors. We truly appreciate your input, as it helps us identify areas for improvement. We will certainly take your comments into consideration as we continuously strive to improve and ensure every detail reflects the level of excellence we are known for. We hope to have the opportunity to welcome you again and provide you with a flawless experience in our beautiful Monastery! Best Regards, Barbara Göttling General Manager

酒店回复: Dear Mr. Buerderen, Thank you for taking the time to share your detailed feedback. We're glad to hear that you appreciated our central location, close to the main attractions, and that our service made a positive impact on your stay. It is wonderful to know that you enjoyed our concierge services and the thoughtful service.We also appreciate your comments regarding the room layout, noise disturbance, and the food. We sincerely apologize for the inconvenience caused by the yoga group and the discomfort you experienced with the room. We are continuously looking for ways to improve the guest experience. We hope to have the pleasure of welcoming you back to our hotel for an even more enjoyable stay in the future.Warmest Regards, Barbara Göttling, General Manager

酒店回复: Dear valued guest, Thank you so much for your thoughtful review! We are thrilled to hear that you enjoyed the spacious room, excellent service, and our spa experience. We are also glad you took advantage of our prime location near Charles Bridge and the convenient services we offer, including boat tours and concert hall ticket arrangements.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional experience in the future in our beautiful Monastery!Best Regards, Barbara GöttlingGeneral Manager

酒店回复: 尊敬的 Dmitrijs 先生， 感谢您分享您的反馈。我们非常感谢您对我们美丽的修道院的赞赏。对于未能达到您的期望，我们深感抱歉。您的反馈对我们意义重大，我们将继续努力提升宾客体验。 我们希望未来能再次欢迎您，在布拉格再次享受愉快的住宿体验。 此致， Barbara Göttling，总经理

酒店回复: Dear valued guest,Thank you so much for your kind words and thoughtful feedback. I am truly pleased to hear that you had a pleasant experience at our beautiful Monastery and in the beautiful city of Prague. It is wonderful to know that our team made a positive impression. Your lovely comments mean a lot to us, as we continually strive to improve our guest experience. We look forward to welcoming you back to our beautiful Monastery! Warm regards, Barbara Göttling General Manager

酒店回复: Dear Valued Guest, Thank you for taking the time to share your kind feedback. We are delighted to hear you enjoyed your recent stay at Mandarin Oriental, Prague. We look forward to welcoming you back.Best Regards,Barbara Göttling, General Manager