酒店回复: Thank you very much for your detailed feedback!Your opinion is very important for us and we take note of it to keep improving.We're thrilled that you plan to return, and we look forward to providing you with an even better stay next time!Kind regards,Catalonia Plaza Mayor
酒店回复: 你好!我们很抱歉得知您对本次入住体验感到不满意。我们了解到您预订的是带窗房间,但实际入住的顶楼房间窗户很小,房间空间也未能达到您的期望,并且成为了您西班牙之行中最差的一次住宿体验。对于给您带来的不便和失望,我们深表歉意。您的反馈对我们非常重要。关于房间大小和窗户的问题,我们会认真评估并改进。我们理解便利的地理位置是唯一的优点,但我们更希望能为您提供整体满意的住宿体验。我们非常重视您的意见,并希望有机会在未来为您提供更优质的服务。此致,Catalonia Plaza Mayor
1人觉得有用
5.0分
双人房
朋友出游
位置优越,距离王宫、公园、博物馆、火车站都在步行十五分钟距离内。早餐很丰富,基本能满足中国胃。
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酒店回复: Dear guest, Thank you very much for your lovely review! We are glad to know that our location was convenient for you. We hope we can welcome you back in your next visit to Madrid. Our best regards, Catalonia Plaza Mayor
5.0分
双人房
朋友出游
印象深刻,服务态度好,早餐美味,出行方便,房间干净整洁,会推荐给朋友,有机会下次还会入住
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酒店回复: Dear guest, first of all, thank you very much for your fantastic review! We are glad to know that you had a nice stay and that you are thinking about coming back. Comments like yours is the best reward to our daily work.We are looking forward to seeing you soon. Yours faithfully, Catalonia Plaza Mayor
酒店回复: Dear Guest, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours.We wish you can give us a new chance to welcome you best! Best regards
酒店回复: Thank you for your excellent review! We are very glad to know that you enjoyed our privileged location as we are very close from all the attractions.We hope to see you soon again and enjoy more Madrid.Greetings,Catalonia Plaza Mayor
酒店回复: Dear Guest User, Thank you for sharing your experience at Catalonia Plaza Mayor Hotel. We are happy to know that you enjoyed your stay with us. Comments like yours is our best reward to our daily work. Hope we can welcome you back in a near future. Yours faithfully,Catalonia Plaza Mayor
提前给办理了入住,说了需求给安排了最高层6楼,只有天窗,没打开,也没窗帘,有点bug,说了想开可以叫服务员,那太麻烦了,然后没开,早餐不错,挺赞,入住的巧克力是个空盒,脚垫也没给,第二天给了,酒店位置特别方便,没有乘坐任何交通工具,可以去任何地方,包括火车站,整体不错,还会再来
要一个带窗户的房间,给我安排了一个顶楼的顶部窗户,房间很小,是这次西班牙之行中最差的一次住宿,强烈不推荐入住。唯一的优点就是去附近的景区比较近。
位置优越,距离王宫、公园、博物馆、火车站都在步行十五分钟距离内。早餐很丰富,基本能满足中国胃。
印象深刻,服务态度好,早餐美味,出行方便,房间干净整洁,会推荐给朋友,有机会下次还会入住
酒店房间很新,很安静,地理位置非常好,但是电视只有第一天晚上可以投屏,后面两天都坏了,找了前台也没修好
酒店地理位置优越,房间干净整洁,设施状况良好,卫生间的洗手池也很大。性价比很高。
酒店在普拉多美术馆和西班牙王宫中心位置,交通方便,适合住一个晚上打卡出行。但老城区车比较堵,建议多日入住可以换到新城区取住。
酒店位置不错,很方便!环境就是国内普通三星的感觉…但是欧洲基本如此大差不差
发布于西班牙
房间很棒,我们定的两人间,酒店很干净,隔音效果也很好,离附近的景点也很近,有一个mini小阳台,可以看到街景~楼下不远就有便利店
位置很棒,服务热情友好,房间干净,卫生间也很大。住了一晚,体验很好。