酒店回复: Dear Guest,Thank your for dedicating a moment to share your feedback with us, and thank you very much for your kind words. We are glad that you enjoyed your stay and our facilities.We hope to welcome you again during your next visit to Madrid.Cordially,Guest Experience Department
酒店回复: Dear Guest,Thank you for choosing us for your stay, and for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations and that certain aspects of your stay made you and your family uncomfortable.We understand how important it is for families traveling with children to feel safe and at ease, and we regret that the connecting room request and the design elements of the hotel did not contribute positively to your experience. Please, know that guest comfort and satisfaction are our top priorities. We are also sorry to hear about your impression of our restaurant team. Our staff comes from diverse backgrounds and is committed to providing respectful and professional service to all our guests. Nonetheless, we appreciate your feedback and will use it to ensure that our service and ambiance align better with our guests’ expectations. On a positive note, we are glad to hear your child found the bed comfortable and was able to rest well despite the circumstances.We genuinely appreciate your comments and hope you might consider giving us another opportunity in the future to provide a much-improved stay.Cordially,Guest Experience Department
酒店回复: Dear M. Daxiquefei,Thank you for taking the time to share your experience with us.Firstly, we would like to extend our apologies for any inconveniences you may have suffered due to the noise or the smell. We value and appreciate you sharing with us such issues as this allow us on keep working daily to offer the best services to all our guests. We have shared your comments with our Maintenance Manager in order to make sure our double-window system is properly working. We have installed this system to avoid issues such as you described.Secondly, we assure you that in no way the hotel assigns rooms depending on the country of origin of our guests. Hyatt is proud of its "We embrace everyone" value that is at the core of every Hyatt property and all of our team members work by it. Lastly, we deeply regret that your experience did not live up to your expectations or ours, however we need to reiterate that there is no origin bias in any of our actions. We would also like to extend again our apologies for any inconveniences during your stay, and we guarantee you that we would make our utmost to make the most of your next stay if you decide to visit us again.We remain at your disposal if we can be of any help.Cordially,Guest Experience Department
酒店回复: Dear guest,Thank you very much for your valued time and kind feedback!!We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. The appreciation comments about our team and service will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon.Sincerely,Guest Experenice Department
酒店回复: Dear Guest,Thank you for taking a moment of your time to share your experience with us. We are excited that enjoyed your stay, our facilities and the breakfast service. We hope to welcome you back very soon.Cordially,Guest Experience Department
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酒店不错，离伯纳乌球场两公里，走路就能到！
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酒店回复: Dear Guest,Thank you for choosing us for your stay, and for your feedback.We are glad you enjoyed your time with us, and we hope to welcome you again soon.Cordially,Guest Experience Department
酒店回复: Dear Guest. First of all, thank you very much for choosing us as your hotel during your recent stay in Madrid and for your valued time and kind feedback!We are glad to know that your stay was satisfactory, although some points should be verified and reconsidered from our side with the purpose to improve. We take really serious your suggestions because they make us improve day a day, and our main goal is to provide the best experience to our guests, in order to reach the high standards marked by Hyatt.We hope to have the opportunity to welcome you again very soon, to ensure you our best of services!Thanks for your loyalty to Hyatt!Best regards.Alejandro Gulias- Guest Experience
安静优雅的环境 设施 🇪🇸🇪🇸🇪🇸 卫生和服务的质量都是默默地让你体验出它的独特之处🌹🌹🌹绝不浮夸👍👍👍
这家凯悦是我住过最诡异的酒店了。位置在洲际的马路对面。我夫妻俩带俩孩子一个8岁一个5岁，订了两间房，问前台要个连通房，说价格不一样，连通房要加钱，作罢，谁让咱穷呢。进了房间小的都快站不下，这倒是有心理预期，不过一打开电梯门，摆着一个人脸面具，煞是渗人的慌，推开窗户是个天井，里面一个晾衣服的长长的绳子，上面也挂着各种泥塑玩偶，各式各样，神态各异，吓死个人。孩子吓的不敢单独睡觉。第二天说什么也不愿意住，只好退房去了隔壁洲际，当然那边也蛮坑的。
餐厅服务员也蛮诡异，全是男的，有个长得像胖头陀，特别瘦，当然评价别人外表不礼貌，五星酒店服务员不做挑选，也是诡异。总之这家店就是透漏着各种诡异。
服务也将将就就，该有的都有。
有一说一，床倒是睡的舒服，我家孩子累加上倒时差，睡了12小时。
位置和早餐都不错，很安全，服务也很好。下次还会再来。
豪华双床房，窗外是个空调外机房，开窗全是油烟味，看见中国人就给这种最差的房间。然后让你花200欧升房。我看评价也有写这个的，当时想着不一定是我也会遇到吧？结果真的不出意外，估计是中国人都给这种房间，还不给你换房，全是空房，都告诉你满了。要么花钱升，要么凑活住。隔音很差，楼上两点钟回来，就咚咚咚的巨响没法休息好。
说了一堆，假装挺重视，其实跟说了一堆废话没区别，想让看见这条评论的中国人还去住你们酒店，真是痴心妄想。一层中最差的房间，怎么就分配给我了呢？提前携程跟你们也备注了，你们也收到了备注，结果还是给最差的房间。又想赚中国人的钱，又不想对中国人好，我算看出来了。要不是在伯纳乌看球，我是不会选择住离市区这么远的地方的，结果还是踩雷，你们离伯纳乌也不是很近，伯纳乌旁边有很多五星酒店可以选择，价格也不贵。你们两三千人民币一晚上的房间就给这种房间，还好意思说一视同仁，真的过分了。
员工很友善，乐于助人。我们给车充电时遇到了问题，寻求帮助后，他们一分钟内就赶过来帮忙了。停车场就在地下室，所以我们可以直接卸下行李，然后从地下室坐电梯直达房间楼层，非常方便。
房间：宽敞。
早餐：不值，种类太少了。
清洁度：总体看起来挺干净的。但我认为酒店应该多关注一下“小细节”，房间里的一把勺子和早餐餐厅的一个盘子都有污渍。
地理位置好，治安好。
房间硬件不错，略有不足的是浴室稍微窄了一点。卫生间和洗手池很大。
早餐不错，品质高。自助，还可以根据菜单另行单点。
服务友好。
第二次入住这家美妙的酒店了……地理位置对观光和购物来说依然是完美的……我们几乎所有地方都靠步行。这次升级后，我们获得了行政酒廊的专属使用权，那里真是个放松身心、享用早餐午餐或者只是在漫长的一天后休息的好地方……工作人员非常友好，而且真的关注到了我们的需求。还会再来的！
早餐不错😌 品种丰富，还可以零点。 房间在马德里不算小的了！整体很满意～ 交通便捷，附近博物馆、美术馆都挺多。
酒店不错，离伯纳乌球场两公里，走路就能到！
中规中矩的五星酒店。双床房房间够大，窗户是对内庭的。
附近吃饭不太方便。酒店门口左侧的米二星smoked room需早订且是那种冗长的套餐菜单。据称同一家厨房的Lena看起来不错，当天订基本都订不到。酒店餐吧汉堡还挺好吃，26欧一份，如图四汉堡套餐和凯撒沙拉。
早餐32欧元一个人(携程上18欧元一人价格错了，携程说会改过来)，有伊比利亚火腿，虽然伊比利亚猪肉含量应在50%以下，也很好吃了。单点的french omelettes也不错。