酒店回复: Dear Guest,Thank your for dedicating a moment to share your feedback with us, and thank you very much for your kind words. We are glad that you enjoyed your stay and our facilities.We hope to welcome you again during your next visit to Madrid.Cordially,Guest Experience Department

酒店回复: Dear Guest,Thank you for choosing us for your stay, and for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations and that certain aspects of your stay made you and your family uncomfortable.We understand how important it is for families traveling with children to feel safe and at ease, and we regret that the connecting room request and the design elements of the hotel did not contribute positively to your experience. Please, know that guest comfort and satisfaction are our top priorities. We are also sorry to hear about your impression of our restaurant team. Our staff comes from diverse backgrounds and is committed to providing respectful and professional service to all our guests. Nonetheless, we appreciate your feedback and will use it to ensure that our service and ambiance align better with our guests’ expectations. On a positive note, we are glad to hear your child found the bed comfortable and was able to rest well despite the circumstances.We genuinely appreciate your comments and hope you might consider giving us another opportunity in the future to provide a much-improved stay.Cordially,Guest Experience Department

酒店回复: Dear M. Daxiquefei,Thank you for taking the time to share your experience with us.Firstly, we would like to extend our apologies for any inconveniences you may have suffered due to the noise or the smell. We value and appreciate you sharing with us such issues as this allow us on keep working daily to offer the best services to all our guests. We have shared your comments with our Maintenance Manager in order to make sure our double-window system is properly working. We have installed this system to avoid issues such as you described.Secondly, we assure you that in no way the hotel assigns rooms depending on the country of origin of our guests. Hyatt is proud of its "We embrace everyone" value that is at the core of every Hyatt property and all of our team members work by it. Lastly, we deeply regret that your experience did not live up to your expectations or ours, however we need to reiterate that there is no origin bias in any of our actions. We would also like to extend again our apologies for any inconveniences during your stay, and we guarantee you that we would make our utmost to make the most of your next stay if you decide to visit us again.We remain at your disposal if we can be of any help.Cordially,Guest Experience Department

酒店回复: 尊敬的客人： 非常感谢您最近选择我们的住宿以及您的美言。我们很高兴您在我们这里度过了愉快的时光，我们希望很快再次欢迎您。 一切顺利， 宾客体验部

酒店回复: 亲爱的客人， 感谢您分享如此详细的反馈。 我们非常重视您的评论，这使我们能够继续努力为您提供最好的服务。我们对早餐给您带来的任何不便深表歉意。我们很高兴您喜欢我们员工提供的服务。 我们希望有机会欢迎您回来并为您提供完美的住宿。 诚挚的， 客人体验部

酒店回复: Dear guest,Thank you very much for your valued time and kind feedback!!We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. The appreciation comments about our team and service will be gratefully shared with our team. We hope to continue being your preferred hotel in Madrid and welcome you again very soon.Sincerely,Guest Experenice Department

酒店回复: 亲爱的 Teo， 感谢您抽出时间与我们分享您的体验。我们很高兴听到您享受了住宿的每一个方面，这不是您第一次入住我们酒店，我们希望以后还会有更多次入住。 诚挚的， 宾客体验部

酒店回复: Dear Guest,Thank you for taking a moment of your time to share your experience with us. We are excited that enjoyed your stay, our facilities and the breakfast service. We hope to welcome you back very soon.Cordially,Guest Experience Department

酒店回复: Dear Guest,Thank you for choosing us for your stay, and for your feedback.We are glad you enjoyed your time with us, and we hope to welcome you again soon.Cordially,Guest Experience Department