酒店回复: Dear Xiongsihai,Thank you for sharing such positive feedback about your stay. We are delighted that our central location, convenient transport links, and proximity to shops and dining enhanced your visit.It is wonderful to hear that you found the hotel clean and hygienic, and that our team’s attentive service met your expectations. Your kind words are truly appreciated.We also value your suggestion regarding the basin size. Guest insights are important to us, and we are grateful you took the time to share this perspective.We look forward to the pleasure of welcoming you back on your next visit.PENÉLOPE GÓMEZ ARBIZUNH Collection Gran Vía
4.3分
景观高级房
情侣出游
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优点1.酒店位置很好，地铁口上来就是。楼下是阿迪的店铺。
2隔音好、景观好，广场晚上很热闹，但是房间隔音很好，关上阳台门就什么也听不见！阳台景观也很好。
3.顶楼有酒吧，可以观景。
4.酒店服务员人不错，见面都会打招呼，很热情。
缺点1.景观房间太小了，只能摊开一个行李箱。
2.淋浴是在浴缸里，年长的的人可能不方便。
3.酒店很抠，虽然有一次性用品，但是隔天并不会补，我们住四天只补了一只牙刷，牙膏不够用！一
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酒店回复: Dear Guest,Your feedback is invaluable to us, and we thank you for taking the time to share your experience. We are delighted to hear that our prime location, soundproofing facilities, and rooftop bar were highlights of your stay. It is also heartening to learn that you found our staff to be friendly and welcoming.Regarding the room size and bathroom configuration, we sincerely apologise if these did not meet your expectations. Our aim is to offer a variety of room layouts to accommodate different needs. Please be assured that we will carefully consider your feedback and continually strive to improve, enhancing the experience for our guests.Regarding the replenishment of disposable items, our objective is to ensure guests have everything they require. We thank you for bringing this matter to our attention and will certainly investigate to prevent such occurrences in future.Thank you once again for your feedback. We sincerely hope to welcome you back in the future.Bianca - Guest Relations
4.5分
景观高级房
情侣出游
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NH Collection Gran Vía：无与伦比的待客之道
从我们抵达酒店的那一刻起，NH Collection Gran Vía 的住宿体验就变得难忘。虽然入住手续开始时有点“生硬”，但多亏了客户关系部的 Veronica，情况很快就有了转机。她以专业的态度和友善的精神处理了问题——这完美诠释了真正的待客之道。
酒店回复: Dear guest, We are pleased to hear that you were satisfied with our hotel in Madrid, especially with our cleanliness and facilities. We are always committed to providing our guests with a comfortable and pleasant environment. Our location in the center of the city allows us to be within walking distance of the main points of interest in Madrid. We understand that you are referring to Parque del Retiro, which is a 15-minute walk from the hotel. However, we appreciate your feedback as it helps us better understand our guests' perspectives. We look forward to the opportunity to welcome you again in the future and hope that your next visit will be even more pleasant.Best regards,María Martín - Guest Relations
酒店回复: Dear Guest,Thank you for sharing such positive feedback about your recent stay. We are delighted to hear that you found the room comfortable and appreciated the clean, tidy presentation.It is wonderful to know that our location suited your plans and that you felt the facilities met your needs. Your intention to return is greatly valued and reflects our team’s dedication to providing a consistently welcoming experience.We look forward to the pleasure of welcoming you back on your next visit.PENÉLOPE GÓMEZ ARBIZUNH Collection Gran Vía
位置：交通便利、位置极佳💯
卫生：干净卫生、龙头直饮✔️
环境：城市中心、逛吃方便🍽
服务：细致周到、及时有效👍
建议：面盆更换，实在太小🙏🏻
优点1.酒店位置很好，地铁口上来就是。楼下是阿迪的店铺。
2隔音好、景观好，广场晚上很热闹，但是房间隔音很好，关上阳台门就什么也听不见！阳台景观也很好。
3.顶楼有酒吧，可以观景。
4.酒店服务员人不错，见面都会打招呼，很热情。
缺点1.景观房间太小了，只能摊开一个行李箱。
2.淋浴是在浴缸里，年长的的人可能不方便。
3.酒店很抠，虽然有一次性用品，但是隔天并不会补，我们住四天只补了一只牙刷，牙膏不够用！一
NH Collection Gran Vía：无与伦比的待客之道
从我们抵达酒店的那一刻起，NH Collection Gran Vía 的住宿体验就变得难忘。虽然入住手续开始时有点“生硬”，但多亏了客户关系部的 Veronica，情况很快就有了转机。她以专业的态度和友善的精神处理了问题——这完美诠释了真正的待客之道。
抵达当晚，Nouria（应 Veronica 的要求，也是客户关系部的员工）亲自引导我们去了 Picalagartos 空中酒吧。那真是一个难忘的夜晚——美得令人窒息的景色、绝佳的氛围和无可挑剔的服务。第二天早上，Veronica 甚至还记得问我们昨晚过得怎么样——这个小小的细节却带来了巨大的不同。
酒店位于 Gran Vía 的位置无与伦比：非常适合漫步城市，一步步探索马德里的美丽。
我们强烈推荐这家酒店——不仅因为它优越的地理位置，更因为它那些真正关心客人的员工。感谢 Veronica 和 Nouria 让我们的住宿如此特别。
景色其实很不错
早餐也很好，半自助可以看菜单有什么喜欢的随便点，也可以去自助区取
但是床单上这是个什么玩意儿
度蜜月第一站来到马德里，定这家酒店真的是最正确的选择了，staff全员都非常热情友好，还很幸运的checkin的时候遇到了中国小姐姐，寄存行李也很方便，去拿房卡的时候说给了最好的房间（确实很好拍照哈哈）晚上会比较吵但是我们睡眠质量好的不太会被影响，退房也很简单给他就好了会问你要不要叫taxi，以后如果还来马德里肯定会住这里
酒店位置特别方便，酒店很干净，露台的风景也很好，早餐是在八楼，每天吃早饭时看着窗外的景色心情真的很美好😊非常不错的体验
服务很棒，房间很好，位置绝佳，就在马德里市中心！
定在马德里的一家酒店，整体还是挺好看的，重新装修过应该很新，很干净，就是地段不太太好，走到立池公园有点远 到附近要去的地方都得打车
服务好，卫生佳，位置也很好。
入住了一晚，很舒适。地理位置绝佳，设施齐全，房间干净整洁。下次来还选这里。