酒店回复: Dear SZ02,Thank you very much for your wonderful and detailed feedback.We are delighted to hear that you enjoyed the spacious, bright, and comfortable room, as well as our convenient location close to the Lucerne train station, the lake, and the city’s main attractions.It is great to know that our service and facilities met your expectations and that you appreciated the balance between comfort and privacy with our cleaning schedule. We also value your comment regarding the vegetable selection at breakfast — feedback like yours helps us continue improving.We truly appreciate your recommendation and would be very happy to welcome you back, whether for business or leisure.Warm regards,Radisson Blu Hotel, Lucerne
酒店回复: Dear Guest UserThank you very much for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the upgrade to one of our lake view suites and that you appreciated the comfort, cleanliness, and stunning views from your room.It’s also great to know that our central yet safe location, as well as the nearby dining options, contributed positively to your stay.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back soon to the Radisson Blu Hotel, Lucerne.Best regards General Manager Radisson Blu Hotel, Lucerne
酒店回复: Dear JinjideKxiansheng,Thank you very much for your great review! We are very pleased to hear that you enjoyed our central location, the quiet surroundings and the cleanliness of the room. We also appreciate that you found our breakfast satisfactory.Thank you also for the tip regarding the slippers and toothbrushes - we are happy to take this feedback on board and will pass it on internally. We are delighted that you enjoyed your stay with us and hope to welcome you back to the Radisson Blu Lucerne soon.Best regards,Radisson Blu Lucerne
酒店回复: Dear Guest User,Thank you so much for sharing your lovely feedback!We’re absolutely delighted to hear that you were very satisfied with your stay and that your Black Card priority treatment made your experience even more special. It’s also wonderful to know that you found the stay very comfortable and the parking convenient.A special thank you for mentioning our front desk colleague – we will be sure to personally pass on your kind words.We truly appreciate your enthusiasm and look forward to welcoming you back for another excellent stay in the future!Best regards,Hotel Radisson Blu, Lucerne
5.0分
标准房
情侣出游
原文
翻译由AI提供
在这家酒店住得很愉快，它离火车站只有5分钟路程。服务很好，免费升级更是一个惊喜。
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酒店回复: 亲爱的 Sam Lim 爱 Amber，
我们很高兴听到您住得愉快，并赞赏我们便利的地理位置、优质的服务和免费升级。我们很荣幸接待您，期待很快再次欢迎您！
此致，
总经理
卢塞恩丽笙酒店
酒店回复: Dear lixiaolongThank you for taking the time to share your feedback.We are pleased to hear that you found the hotel clean and appreciated our convenient location. At the same time, we are sorry to read that the breakfast offering and the size of the fitness area did not meet your expectations. Your comments regarding the breakfast quality and the limited space in the gym have been noted and shared with the relevant teams for review.We value your honest feedback, as it helps us identify areas where we can further improve the guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay.Kind regards,General ManagerRadisson Blu Hotel, Lucerne
酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. We regret that noise disturbances affected your rest and that there was a misunderstanding regarding the situation. Your feedback is valuable, and we will address this with our team to ensure better communication and service in the future.We appreciate your time in providing this review and hope to have the opportunity to offer you a much-improved experience in the future.Best regards,General ManagerRadisson Blu Hotel, Lucerne
房间宽敞明亮 安静舒适温馨 离卢塞恩火车站非常近，500米，出行方便。出门300米即可看到卢塞恩湖景和霍夫教堂塔倒映在湖面景致极佳。散步的距离即可到卡佩尔桥夜景。服务标准，设施齐备。早餐符合四星标准，就是蔬菜少了点。服务员两天打扫一次房间，私密性好。适合各种商务休闲旅行。
非常幸运被前台升级了湖景套房，空间宽敞，客厅270度湖景，整个房间干净整洁，床品舒适，空调也很给力，屋里很暖和。再就是酒店位置非常好，楼下就有一家还不错的泰餐，到主要景点基本步行都可达。最后就是周边很安全，晚上出门也没问题。
因为琉森音乐节而入住。也许是因为音乐节期间，酒店费用都特别贵。办理入住时，被告知升级到了特别房间，结果是二楼的公寓景观房，正对着别人的家。虽然离车站和会场很近，但这个价格住这家酒店，我下次不会再来了。
琉森丽笙酒店距离琉森火车站步行约6分钟，出行十分方便。周边环境很安静。
房间卫生方面做得属实好。
提示：不提供拖鞋和牙具，中国游客来欧洲都会自备吧。
早餐中规中矩，这家酒店不少旅游团的客人，吃早饭要趁早哈哈哈。
太满意了 直接黑卡给了优先待遇 住的非常非常爽 感谢前台小哥 停车也非常方便 真的体验感非常不错的一次！！！！！！
在这家酒店住得很愉快，它离火车站只有5分钟路程。服务很好，免费升级更是一个惊喜。
入住手续办理得非常迅速和便捷。房间大小很合适，但双人床只允许住两名成人和一名儿童。为成人加床需要额外支付80瑞士法郎，这个价格还算合理。然而，因为我有两个年幼的孩子，所以也必须为他们支付加床费用。虽然不是什么大问题，但我还是希望酒店能修改入住政策，让有两个年幼孩子的家庭无需额外付费就能入住。
地理位置方面，非常棒。酒店就在一所大学旁边。
酒店比较干净，位置方便。早餐太糊弄，健身房超过3个人连站的地方都没有了，总的来说就是个快捷酒店。
位置不错，就在火车站附近。
酒店位置还行，但是酒店服务实在太差了，晚上酒店内有小孩子吵闹，影响睡眠！最可笑的是当我们睡觉的时候，还有前台来打电话过来说我们制造噪音，这说明酒店服务人员的素质实在太差了，根本不了解情况下就骚扰住客，在国外旅行那么多年还第一次碰到这种情况！